Stevens Moving & Delivery
Mover in Prince George, British Columbia
Google rating
3.7
Ratings counted
51
Are 1 or 2 star
33.3%Well above typical
The rating breakdown
17 of the 51 ratings in Google’s published star breakdown for Stevens Moving & Delivery are one or two star.
Against other listings in Prince George
25.3 percentage points higher than the middle of the 16 listings in Prince George we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 34 | 66.7% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 2.0% | |
| 1 star | 16 | 31.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Stevens Moving & Delivery at 33.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Stevens Moving & Delivery, counted by matching the words they used.
- Late, delayed or a no-show2 · 25%
- Price rose after the quote1 · 13%
- Damage to belongings1 · 13%
- Crew conduct1 · 13%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for Stevens Moving & Delivery. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Terrible service. Overcharged what was quoted. Didn’t show up when was supposed to. Rude owner. Don’t book with them. Run the other direction.
STAY AWAY!!!!! FRAUD Steven demanded money upfront to "hold your spot". Never showed up to move, refused all calls, messages and emails. REFUSES to return the money. There's a reason their phone number has changed multiple times. There are better companies out there for a few dollars more. Yes they are a bargain price! But when you pay them UPFRONT, get 0 in return, are they worth it??? lol. I am reporting them to the authorities as soon as I get the time. Just moved so its been busy. FRAUD FRAUD FRAUD
Booked a move for January 3, 2022. I first messaged at 9am that day to confirm that everything was good to go. No response. The movers were supposed to arrive at 11am. I messaged again at 11:15 when no one had shown up again. Finally got a …
Steven left damage on my property after moving our stuff and will not get back to me. He has left me in the dust and I would not recommend Stevens Moving to anybody.
**CHRISTMAS EVE NIGHTMARE COME TO LIFE - DO NOT HIRE THIS COMPAY FOR YOUR MOVING NEEDS** I hired Stevens Moving and Delivery on November 24,2021 to move within the same city on December 22. But instead of a happy successful moving experience, all I got from the start of my missed original 12pm expected arrival time until my deposit refund request at 11am on December 24, was an endless list of excuses and lies.
I booked them for a move on Saturday. They weren't able to do it then, so he rescheduled for Sunday at 10 am. Received a text Sunday morning that they had to cancel on me. Thankfully I received my deposit refund back but now I'm left to call around last minute to find a mover with no success!
Warning to anyone thinking to hire this company to move your belongings: Steven Metcaf is a dishonest person and he runs a very crooked operation here. I …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast4 · 27%
- Professional and courteous4 · 27%
- Turned up when they said3 · 20%
- Price matched the quote2 · 13%
- Careful with belongings1 · 7%
- Kept in touch1 · 7%
Counted across the 15 four and five star reviews we have read for Stevens Moving & Delivery. A review can mention more than one thing.
In their own words
I recently hired Steven for my move, and I couldn't be happier with the service I received! From the moment I contacted them, their customer service was outstanding. They were prompt in answering all my questions and provided a clear and fair estimate. They handled my belongings with care and made sure everything was packed securely. Not only did they work quickly, but they also maintained a positive attitude throughout the day, which made the experience enjoyable.
Moved from Prince George to Calgary, couldn’t have gone better! Start to finish he was very responsive and quick with communication, even accommodated me moving one day before planned. Did everything possible to make it a great experience, and he was charging less than other competitors I checked with. Couldn’t be happier, I would recommend him to anyone in Prince George who needs a mover.
We are glad we were able to help make your relocation go smoothly. Good luck on your Alberta adventure
Awesome guys, arrived ready to work hard. We had some awkward pieces to move but together we figured it and it went smoothly and nothing was damaged! Would hire again without a second thought
Got it done in about as much time as I was told good price i mean compared to other companies
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff12
- phone number3
- punctuality3
- deposit refund3
- quick work3
- efficiency2
- dollars2
- emails2
- pay2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yellowpages.cadirectory
- birdeye.comreviews
- yelp.careviews