Stewart Moving & Storage
Its address is in Aberdeen, Maryland. It appears here because Google returns it for Dundalk.
Google rating
4.9
Ratings counted
710
Are 1 or 2 star
1.3%Unusually few
The rating breakdown
9 of the 710 ratings in Google’s published star breakdown for Stewart Moving & Storage are one or two star.
Against other listings in Dundalk
2.0 percentage points lower than the middle of the 11 listings in Dundalk we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 674 | 94.9% | |
| 4 star | 27 | 3.8% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.1% | |
| 1 star | 8 | 1.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Stewart Moving & Storage at 1.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Stewart Moving & Storage, counted by matching the words they used.
- Damage to belongings3 · 38%
- Items missing or never delivered2 · 25%
- Late, delayed or a no-show2 · 25%
- Crew conduct2 · 25%
Counted across the 8 one and two star reviews we have read for Stewart Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My experience with Stewart Moving and Storage was extremely disappointing. They were arranged to handle my military retirement move from Maryland to California, and the entire process was riddled with issues. The same person acted as the loader, driver, and unpacker. While the gentleman was polite, his performance left much to be desired. He damaged my porch steps despite my asking him to be more careful after hearing loud thuds. His response was dismissive, and as a result, my steps were chipped.
Dear Shane, we are truly sorry to hear that your move experience with us last November was not satisfactory. Our customer service team reaches out during the entire move process to ensure that services are going well. Unfortunately, we do … More
No information before my move, I got asked on Friday night see if they could reschedule my whole move that Saturday. Today Monday I waited all morning to find out any time and I didn't get a call until 15 minutes before 2pm even though we got told at 11 am that they were 15 minutes out (clarifying to the reply on this review), so regardless delayed by HOURS, the driver said 215 and they arrived 240.
We are sorry to hear that you are not happy with the communication for arrival for the services today, Georgette. We did reach out to your husband with an ETA for the services today on Friday, as well as spoke with him just before 11 am … More
I gave this company one star because otherwise I wouldn’t be able to post. What an absolute train wreck of a move this was. We are a military family that were required to use this company. We moved across states. The crew that came to pack us did an absolutely terrible job. They were slow. They didn’t wrap things, including the big ticket items we specifically told them to be careful of. They broke things during the packing process. They did not write down many items. They lost many items.
Emma- will you please email us the name this move was under so we can look into this? [email removed]
The customer service individuals were so kind and I have no doubt when James shows up he will be exceptional. This review specifically speaks to management and the GM Jeremy. Jeremy failed to communicate anything regarding the crew being 5 hours late despite knowing the day prior due to a back-up (we found that out when he finally called). He communicated so poorly he actually had the costumer service rep thinking something terrible happened to the crew.
Dear Ms. Groves. Thank you for bringing your concerns to our attention. This is definitely not how anyone in our company has been known to present themselves toward our customers. We strive to make sure each of our employees perform to … More
They left the whole master bedroom closet boxes behind. The guys were in a hurry because apparently we were the last house of the day. They make us sign and left without us having time of checking the house. When we released that they left the boxes behind. We called the company and they refused to comeback to help or give us another solution. They just told us we were on our own. It was one of the worst experience i had. So be aware!.
Good day, Ms. Winters. Thank you for bringing your concerns to our attention. We did ask that you reach out to your carrier when we were alerted of the mistake, who unfortunately, did not authorize us to return due to the distance from our facility a minimum 4 hour trip.
Completely terrible experience. Movers were late, had numerous furniture broken, plenty of items happened to be "not listed" and are missing. Upon moving in, the movers brought OTHER PERSONS belongings into our home, we had to tell then it was not ours. Our stickers were yellow and theirs blue, how you confuse the difference is beyond me. Terrible experience, and not worth it.
Dear Becca, we are so sorry to learn that you were not happy with our crew's delivery services for you. We would like an opportunity to use this information to improve our services in the future. However, we do not have a customer in our … More
The actual packers and movers like Thomas and Desmond and Jimmy are awesome and deserved to get paid a heck of a lot more than they do for 1! The organization and process was terrible unless you like getting moved and packed in the middle …
Yvette, We do not have a customer in our system by your name. Will you please send us an email with your GBL or the name the shipment is under so we can look into this? [email removed]
Horrible company with an even more horrible owner. Wes does not know how to run a company properly. I would NOT recommend this place
Ms. Bailey- will you please send us a more specific message at: [email removed] Your complaint is vague and we do not have a customer by your name in our system, ever, as being a customer. We'd like to look into whatever the issue is and resolve if at all possible
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous11 · 79%
- Worked hard and fast3 · 21%
- Turned up when they said2 · 14%
- Careful with belongings2 · 14%
- Kept in touch1 · 7%
Counted across the 14 four and five star reviews we have read for Stewart Moving & Storage. A review can mention more than one thing.
In their own words
I highly recommend Stewart Moving &Storage. The team was professional, punctual, and extremely careful with all my belongings. They made what is usually a stressful day completely hassle free and finished ahead of schedule. Excellent service from start to finish, I would absolutely use them again.
Great moving experience with Stewart Moving & Storage. Our driver, Dewayne, kept us updated on the truck's progress and he arrived exactly when he said he would. He was professional and courteous. Everything arrived safe and sound. After doing many moves over the years, this was by far our best!
Thank you for sharing your positive experience with Stewart Moving & Storage, Scott! We are thrilled to hear that your move with our driver, Dewayne, went smoothly and that everything arrived safe and sound. We truly appreciate your kind … More
Today Stewart Moving & Storage delivered our HHG from Brussels Belgium, as part of an official USG move. Reggie and his crew were great to work with. They arrived exactly on-time, were professional, and worked very efficiently. They …
Hi John! Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Reggie and his crew provided you with exceptional service during your move from Brussels to the US. It's wonderful to know that they were on-time, professional, and efficient in their work.
Ive not had to move on my own before, so I didnt know what to expect in any sense, but the process I had with Stewart Moving was nothing short of flawless! We did a video tour of my old place to get an estimate, and they made it abundantly clear the estimate was a high-ball and the move would likely be less. On the day itself, Reggie and his crew came by and loaded everything I needed, always checking for any special requests as I had some items I wanted to transport myself, and then had the same courtesy when…
Thank you so much for sharing your experience with us! We are thrilled to hear that your first moving experience with Stewart Moving was nothing short of flawless. Reggie and his crew are indeed exceptional professionals who always go above … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- military move45
- respectful staff43
- professional movers32
- moving crew17
- careful packing17
- fast movers11
- thorough movers6
- prompt arrival5
- cross country move2
- box removal2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- yellowpages.comdirectory