Stor It Self Storage
Self-storage facility at 1130 N Plaza Dr in Visalia, California
Google rating
4.7
Ratings counted
90
Are 1 or 2 star
4.4%Around typical
Google carries another listing under this name in Visalia. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
4 of the 90 ratings in Google’s published star breakdown for Stor It Self Storage are one or two star.
Against other listings in Visalia
About the same as the middle of the 15 listings in Visalia we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 78 | 86.7% | |
| 4 star | 4 | 4.4% | |
| 3 star | 4 | 4.4% | |
| 2 star | 1 | 1.1% | |
| 1 star | 3 | 3.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Stor It Self Storage at 4.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Stor It Self Storage, counted by matching the words they used.
- Claim or refund went nowhere1 · 25%
Counted across the 4 one and two star reviews we have read for Stor It Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My daughter and son in law had a storage there they had told there worker that they would be out by the first or second he could stop the check and they wouldn't refund them there money 😡. …
Hi Debby, I'm sorry they didn't receive the great experience we try to give. I'm not sure I knew about this situation, give our office a call if we can help in any way!
Facilities 5 stars, great RV storage, large storages, super clean and secure. Customer Service is usually decent, but this last experience was terrible. I am a business man from the Bay Area and have some work in Visalia that required me to originally rent three and as of this month two storage units. I had tried to pay my bill by phone, but the links never work on my droid...I called 7 days in a row, no one would pick up.
Hey there! I'm sorry you had this experience. Can you please contact our office to clarify the number you were contacting? We are open 6/7 days a week and with all 8 of our facilities helping to answer calls it is rare that phone calls go … More
I had a unit at Stor-it 2 for over a year, rented under their move in special, I knew the rate would raise the next month, what I didn't expect is the raise in rent several months later and then a mandatory security fee add each month. I also had mice in my unit which messed up several pieces, I had a mattress, and other fabric furniture stored in the unit.
Hi Chris, here at Stor It we strive to make sure each and everyone of our clients is given the best customer service possible. We are sorry you had a different experience. We would love for you to give us another shot when you need storage again. Please call us at [phone removed]
Absolutely unacceptable experience. StorIt mishandled my personal information and then tried to deny it. Their employee admitted they sent two emails—including my invoice—to the wrong address. When I asked the supervisor for proof the emails hadn't gone through, she became evasive, contradicted her own staff, and then hung up on me. No accountability. No apology. No transparency. Just negligence and unprofessionalism from top to bottom. If you value your privacy or basic customer service, look elsewhere.
Thank you for sharing your concerns. Stor It takes matters related to customer privacy and data handling seriously and has established procedures designed to safeguard customer information. … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 43%
- Worked hard and fast3 · 21%
Counted across the 14 four and five star reviews we have read for Stor It Self Storage. A review can mention more than one thing.
In their own words
I am a returning customer because Stor it Self storage is clean, affordable and the hours are convenient. The manager helped me out; he listened to my needs and was able to execute the transaction in a timely manner because I was on a time crunch. He was fast, efficient and friendly. My experience with Stor it Self storage has been great and I would definitely recommend them to anyone looking for storage. Yanelis N.
Things went great thanks to Debbie. Last time I rented an RV space here the office people didn't seem to really care about the customer. But I'm very happy to be back. Their dirt/gravel spaces could use some work, so I opted for a black …
We always want to give the best customer service so I'm glad you got that this time! We promise to always do our best for you Rodger, thank you for your continued business!
Best bargin in the area. Clean spaces, good security of the premises , easy in and out access and I especially like that there are no administation fees to move in unlike most other places in the area.
We appreciate your feedback, Edward!
My experience was easy and simple. Quick process and I was able to move my belongings in with zero complications. Would recommend.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff35
- cleanliness9
- easy process7
- rent7
- kind staff7
- rental process3
- helpful manager3
- u insured3
- deals3
- easy access2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- yellowpages.comdirectory
- yelp.comreviews