STOR-N-LOCK Self Storage
Self-storage facility in Thornton, Colorado
Google rating
4.8
Ratings counted
763
Are 1 or 2 star
2.2%Around typical
The rating breakdown
17 of the 763 ratings in Google’s published star breakdown for STOR-N-LOCK Self Storage are one or two star.
Against other listings in Thornton
About the same as the middle of the 5 listings in Thornton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 693 | 90.8% | |
| 4 star | 47 | 6.2% | |
| 3 star | 6 | 0.8% | |
| 2 star | 5 | 0.7% | |
| 1 star | 12 | 1.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is STOR-N-LOCK Self Storage at 2.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for STOR-N-LOCK Self Storage, counted by matching the words they used.
- Crew conduct2 · 25%
- Damage to belongings1 · 13%
- Items missing or never delivered1 · 13%
- Late, delayed or a no-show1 · 13%
Counted across the 8 one and two star reviews we have read for STOR-N-LOCK Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
DONT BRING YOUR STUFF TO THEIR STORAGE UNIT TO STORE THINGS. THEY HAVE RAT PROBLEMS AND DON'T CARE ABOUT ANYBODYS STUFF EXCEPT THEIR FRIENDS THINGS THAT ARE STORED THERE. ALSO THEY HAVE HOMELAND SECURITY LOOKING OVER THEM, THEY SAID. MY STUFF GOT RUINED BECAUSE OF RATS FROM OTHER PEOPLE STORING STUFF THERE. I WAS THERE FOR A WHILE BEFORE THE RAT PROBLEM AND I BROUGHT IT UP TO THEIR ATTENTION AND THEIR RESPONSE WAS THAT IT WASN'T THERE PROBLEM.
New managers Dave and Mary are very rude and very unprofessional in my opinion I'm a 3 time repeat customer and have followed the terms and conditions of the property never bothered anybody never blocked anybody's unit I was harassed by working on small projects outside my unit where I stored my tools to the point I had to switch storage facility's I don't believe Dave's actions were justified and because of it Stor N Lock will be losing my business while they are managing Stor N Lock
Hi Christopher, we regret to see that you had a negative experience with us but would appreciate the chance to turn it around. Please email [email removed] directly with details about your experience. We would like to work to resolve any issues you may have encountered.
When you get a unit here, they will increase the cost every 6 months (it's in the contract). If anything happens to you that you may be late in your payment, the cost goes up 20 dollars every 9 days - and 3 weeks late, they'll lock your …
Hi Spiraltiger, we regret to see that you had a negative experience with us but would appreciate the chance to turn it around. Please email [email removed] directly with details about your experience. We would like to work to resolve any issues you may have encountered.
“Need to move-in beyond 5 days or unsure of your move-in date? No problem - just select the closest date above. Your site manager can help change this later.” Apparently this isn’t true considering I just tried to reserve and they couldn’t move my date to a later time.
Hi Brandi, we promise we are not trying to be deceitful in any way with that wording on our website because in most cases we can absolutely change the move-in date for you after you make an online reservation no problem. However, your … More
The management at this facility is so rude it is indescribable. There is no professional conduct at all. While trying to clear a debt and remove my items the management conducted himself by screaming, adding fees cause he was mad and making …
Hi taymista, we regret to see that you had a negative experience with us but would appreciate the chance to turn it around. Please email [email removed] directly with details about your experience. We would like to work to resolve any issues you may have encountered.
The place is great. But the gate hours don't. The gate closes at 7. When working 2 jobs I can't make it in time. I was forced to take time off when I couldn't afford it to move my goods. Will give 5 stars if gate was open later.
Hi Jeffery, we regret to see that you had a negative experience with us but would appreciate the chance to turn it around. Please email [email removed] directly with details about your experience. We would like to work to resolve any issues you may have encountered.
The prices raised all the time, and they were not loyal to people who were loyal to them for years. I would not recommend at all to anyone!
Hi Kaytee, we regret to see that you had a negative experience with us but would appreciate the chance to turn it around. Please email [email removed] directly with details about your experience. We would like to work to resolve any issues you may have encountered.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 11%
- Professional and courteous2 · 11%
Counted across the 19 four and five star reviews we have read for STOR-N-LOCK Self Storage. A review can mention more than one thing.
In their own words
Stor-n-Lock is a great location with friendly and efficient staff who are always helpful. The prices also can't be beat. I would highly recommend this storage location.
Thank you so much for your kind words, Amy! We are thrilled to hear that you had a great experience at Stor-n-Lock. Our team works hard to provide excellent customer service, we really appreciate your feedback. If you ever need anything in the future, don't hesitate to reach out.
Sharon is amazing, if you’re looking for a place to store your belongings and sleep well knowing you chose the right place, this is it. We’ve never had a single issue in the last 2 years we’ve been here! Highly recommended
Thank you so much for your kind words! We are thrilled to hear that you have had a positive experience with Sharon! We take pride in providing a safe and reliable storage solution for our customers. If you ever need anything or have any questions, feel free to reach out.
Our household was able to process the rental completely online. Very smooth process. When we called on the next business day the manager was extremely helpful. Best experience working with storage companies.
Thank you so much for your kind words, Charles! We're thrilled to hear that you had a smooth and hassle-free experience processing your rental online. Our team is always here to help, so we're glad to hear that our manager was able to assist you effectively!
The woman I spoke with was very helpful and informative. I knew roughly what I needed in terms of storage space, and she helped me choose the perfect sized unit. The place looks secure and well maintained.
Thank you so much for your kind words, David! We are thrilled to hear that our team member was able to assist you in finding the perfect storage unit for your needs. We take pride in providing a secure and well-maintained facility for all our customers.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- secure facility18
- fair pricing16
- safe storage12
- renting process5
- thorough staff5
- affordable units3
- gated access2
- accessible unit2
- easy unit switch2
- easy unit acquisition2
What the company says about itself
Taken from STOR-N-LOCK Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“O 80241 RENT ONLINE OR CALL RENT ONLINE 24/7 303-280-8000 New rentals have one-time,”Raw text captured from the page, including any surrounding navigation.