StorageMart
Self-storage facility in Aurora, Illinois
Google rating
4.8
Ratings counted
217
Are 1 or 2 star
4.1%Around typical
The rating breakdown
9 of the 217 ratings in Google’s published star breakdown for StorageMart are one or two star.
Against other listings in Aurora
About the same as the middle of the 10 listings in Aurora we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 204 | 94.0% | |
| 4 star | 2 | 0.9% | |
| 3 star | 2 | 0.9% | |
| 2 star | 3 | 1.4% | |
| 1 star | 6 | 2.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is StorageMart at 4.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for StorageMart, counted by matching the words they used.
- Price rose after the quote1 · 13%
- Damage to belongings1 · 13%
- Claim or refund went nowhere1 · 13%
Counted across the 8 one and two star reviews we have read for StorageMart. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I've been with Storage Mart since 2/20/2023. Starting rate was $87.99. I signed up with payment plan A( Automatic payment) was told this was the " Preferred customer rent rate" and it will be extended to ALL CUSTOMERS CHOOSING THIS PLAN! That was a LIE! Every 3 months or beginning of a new year they continue to raise the monthly payment! I made a complaint about this because online " new" customers are getting a lower rate than I was. My only choice was to move my belongings into another unit to get a lower rate!
Thank you for your feedback Janice, we apologize for any inconvenience caused by the rate increase. We value your feedback and would like to discuss this further to address your concerns. Please reach out to us directly at [email removed]
I had one unit here for a bit and it was ok. They were quite nosy about what I was putting in my unit but I went along with it. Not long after, the price went up without notice. I wasn’t happy but it would have been a hassle to move things. In November I decided to rent another unit to store my boat. Went online and rented a 10x30 unit for $229. It was a bit more complicated once I got there than it needs to be, but we got it done. A few days ago I received the March invoice and the price was going up to $275.99.
We apologize for falling short of your expectations during your visit to StorageMart in Aurora. Your feedback is concerning, and we'd appreciate the opportunity to discuss your specific concerns.
Worst experience of my life. My things were infested with rat pee and poop. I had to throw away everything including sentimental things and things I saved for when my daughter was a baby. I cried trying to see what I could save. Not only I have to replace everything along with some stuff that’s irreplaceable the company told me they don’t compensate for infestation that there is no way to prove that I’m not the one who brought rats.
Thank you for your feedback, Lakeija. We're sorry to hear your experience wasn't up to our usual standards. Your satisfaction is important to us, and we'd appreciate the chance to make it right.
Impossible to get a hold of someone here. Called twice, left messages, no return call. Stopped by (during business hours) and its locked up and no one is here. I have been a tenant here for a couple of years and can say the lot is generally clean and the gate works. However my bill has slowly creeped up almost $100 over that time. The same unit is advertised online for significantly less.
We appreciate your feedback as it helps us grow and improve our services at StorageMart. Your input has caught our attention, and we'd like to know more about your experience. Feel free to contact our customer service team via [email removed] so we can work towards a resolution.
I rented a 5x5 outdoor storage unit for $34.99 a month in April 2024, which was not a promotional price. By July 2024, the rent increased to $54.99, and by April 2025, it went up to $64.99. In just one year, the rent doubled. Now, the price …
Thanks for the feedback, Omar. We get it‚ rent increases can be tough. We do our best to balance costs while keeping top-notch service. If you wish to discuss this further, please reach out to us at [email removed] We're here to help.
This is one of the only storage facilities I’ve used that offer ZERO grace period. If your bill isn’t paid on the first of the month they cut off access to your unit. Then they add an INSANE amount of fees onto your account when you clearly …
Thank you for your feedback. We understand that late fees can be a concern. At StorageMart, we apply these fees to ensure timely payments and maintain the quality of our services and facilities.
Charge fees up the asz and raise rates on customers (company as a whole so you won’t see it here). Date of fees always earlier than public storage or industry standard. Might just let my truck sit for non payment. they can tow it for all I …
S, We're sorry to hear about your experience. We understand your concerns about pricing and strive to balance competitive rates with quality service. We truly value all of our customers, both new and long-standing.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 12%
Counted across the 17 four and five star reviews we have read for StorageMart. A review can mention more than one thing.
In their own words
Brittany was such a wonderful help as I was getting my new storage unit. Would definitely recommend this storage facility due to realistic costs, friendly service, and clean facilities.
Thank you so much, Brett, for your glowing review! We're thrilled to hear that our team at 819 N Eola Rd provided you with such a positive experience, and that you found our property clean and welcoming. … More
Brittany was great helped me with transitioning into a smaller unit that was more cost-effective. She was outside trimming trees around the property did not know that was also her job description. She was very helpful and very nice to deal with.
Hi Danan, Thank you for sharing the wonderful experience you had with the team at our 819 N Eola Rd location! We're thrilled to hear that they provided you with excellent customer service. Your kind words mean a lot to us, and we're grateful to have such dedicated staff on our team.
I came in to get an outdoor apot for my boat, Brittany was very helpful and went above and beyond to secure my spot. I'm very pleased with the entire process.
Thank you so much for your 5-star review Szymon! We're thrilled to see your positive rating and appreciate your support. If you ever need any assistance or have any feedback to share, please don't hesitate to reach out to us 24 hours a day, 7 days a week!
Brittany was great, she was very helpful in getting us a bigger space for our storage needs. Thr property looked great and was easy to get to.
Wow, thank you, Joyce, for the outstanding review! We're thrilled to hear that you found renting with us easy and our team helpful over at Aurora. Making your move less stressful is our goal, and we're so happy you noticed our efforts! Your … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- unit selection16
- clean unit4
- renting a storage unit3
- climate control3
- hours2
- right size unit2
- deal on unit2
- first month free2
- rental experience2
- secure2
What the company says about itself
Taken from StorageMart’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
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“…and provide excellent customer service 24 hours a day, every day of the week. Careers Ready t”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Partners Portfolio, LLC, which is licensed to use the StorageMart logo by StorageM”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…of the Year, the Torch Award from the Better Business Bureau, and the CEO Award for 2020 and 2021 fr”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…dedicated to the self storage industry since 1987. Since the founding of StorageMart in 1”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“We have grown to become the largest family-owned and privately operated self storage com”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews