StorageMart
Self-storage facility in Olathe, Kansas
Google rating
4.9
Ratings counted
439
Are 1 or 2 star
1.4%Unusually few
The rating breakdown
6 of the 439 ratings in Google’s published star breakdown for StorageMart are one or two star.
Against other listings in Olathe
4.1 percentage points lower than the middle of the 6 listings in Olathe we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 426 | 97.0% | |
| 4 star | 5 | 1.1% | |
| 3 star | 2 | 0.5% | |
| 2 star | 2 | 0.5% | |
| 1 star | 4 | 0.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is StorageMart at 1.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for StorageMart, counted by matching the words they used.
- Price rose after the quote1 · 20%
- Items missing or never delivered1 · 20%
Counted across the 5 one and two star reviews we have read for StorageMart. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Update and rating modification. This place is ruled by an uninvolved management system.. they are not the kind of staff I prefer to work with. After renting the unit for a coworker and myself, I went out of town. The co-worker proceeded too load up his supplies into the unit.After working his maintenance job. He then proceeded to eat a Pizza that he had bought earlier in the day for lunch. He was sitting in the unit eating his pizza.
Thanks for sharing your feedback, Margaret. We're really sorry things didn't go as expected. We'd love the chance to make it right. Reach out to us at [email removed]‚ we're here to fix this and get things back on track!
The cost of my unit has DOUBLED in less than a year! No real reason, simple because they could. It feels pretty unethical and unfair to your customer. I'll be looking for a unit elsewhere
Thanks for the feedback, Lydia. We get it‚ rent increases can be tough. We do our best to balance costs while keeping top-notch service. If you wish to discuss this further, please reach out to us at [email removed] We're here to help.
Won a bid on a storage unit. Store manager. Won’t allow me access to my unit that I won. When the old owner did not make payment before the bid was over.
I had rented a space for 3 years...starting at $200..they were increasing the price at an alarming rate to $400@ month. …
Betty, We hear you‚ price hikes are never welcome, but we do our best to keep rates fair while giving you top-tier service. Whether you're a new customer or a regular, we appreciate you. If you want to talk about your rate or anything else, give us a shout at [email removed] We're here to help!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 35%
- Worked hard and fast1 · 6%
Counted across the 17 four and five star reviews we have read for StorageMart. A review can mention more than one thing.
In their own words
Jessica and Ray where so awesome they have the best customer service and are both very polite and and will take good care of you so if your looking for storage and climate control this is the place don't hesitate they will walk you through everything.
Wow, thank you, Juan for the outstanding review! We're thrilled to hear that you found renting with us easy and our team helpful over at 15282 W 134th Pl. Making your move less stressful is our goal, and we're so happy you noticed our efforts!
My husband and I just purchased a unit here today and Ray was super helpful and informative! He helped us quickly pick the unit size based on how much stuff we have and gave us a map and everything we need to access it quickly! 10/10 experience.
Thank you so much for your 5-star review Gloria! We're ecstatic to hear that our team is helpful and knowledgeable over on 15282 W 134th Pl. Providing expert assistance and ensuring our customers have a great experience is our goal!
My husband and I were looking to get a storage unit and I’m so very glad I drove past Storage Mart! Another storage facility I had just dropped by didn’t offer to show me a unit and barely answered my questions. I had the exact opposite …
Thank you for your wonderful review, JoVanna! We're thrilled to hear that our team provided you with excellent service at one of our StorageMart facilities. We take great pride in our team and their commitment to going above and beyond for our customers.
Stopped in as a walk in and was Immediately impressed with Ray (Store Manager ), and his hospitality and professionalism. I highly recommend renting here. Nice, clean, climate controlled and very customer oriented. Five Stars!!
Wow, thank you, Kerri, for the outstanding review! We're thrilled to hear that you found our facilities clean over at Olathe. Maintaining a welcoming and spotless environment is very important to us, and we're so happy you noticed our … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- unit selection46
- rental process40
- secure facility12
- great building11
- well lit4
- friendly workers3
- fast transition3
- easy to reserve2
- finding unit2
- available carts2
What the company says about itself
Taken from StorageMart’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“…by TKG III Kansas, LLC, which is licensed to use the StorageMart logo by StorageM”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…and provide excellent customer service 24 hours a day, every day of the week. Careers Ready t”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…dedicated to the self storage industry since 1987. Since the founding of StorageMart in 1”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“We have grown to become the largest family-owned and privately operated self storage com”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…of the Year, the Torch Award from the Better Business Bureau, and the CEO Award for 2020 and 2021 fr”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- mapquest.comdirectory