The Armstrong Company
Its address is in Lenexa, Kansas. It appears here because Google returns it for Olathe.
Google rating
4.2
Ratings counted
121
Are 1 or 2 star
14.9%Above typical
The rating breakdown
18 of the 121 ratings in Google’s published star breakdown for The Armstrong Company are one or two star.
Against other listings in Olathe
9.4 percentage points higher than the middle of the 6 listings in Olathe we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 85 | 70.2% | |
| 4 star | 10 | 8.3% | |
| 3 star | 8 | 6.6% | |
| 2 star | 3 | 2.5% | |
| 1 star | 15 | 12.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is The Armstrong Company at 14.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for The Armstrong Company, counted by matching the words they used.
- Damage to belongings4 · 40%
- Claim or refund went nowhere1 · 10%
- Crew conduct1 · 10%
Counted across the 10 one and two star reviews we have read for The Armstrong Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I have to start with the bad. Our belongings were loaded at origin onto a shuttle truck, then unwrapped and moved from the shuttle truck into the warehouse, and then rewrapped and loaded onto the United Van Lines moving van for transport and unloading by Fry-Wagner. Between loading at origin, United Van Line’s unloading, reloading and long-haul of our property, and Fry-Wagner’s (the local United agent at destination) unloading, there was an incredible amount of damage.
Marlene - We want to thank you for taking the time to share your recent experience with us. We pride ourselves on maintaining the highest quality of standards for our customers, and we apologize for your frustrations during the unloading … More
Some minor damage occurred to my walls and a door that I didn't notice until the next day. I notified them and they denied the claim immediately without even asking for photos, citing that I had signed a form on the day of delivery stating that there was no damage. Apparently a very small claim like this is serious enough to deny rather than, you know, accepting that my claim is in good faith and agreeing to right a wrong to ensure the customer is satisfied.
Clyde Hall was the worst moving helper I ever dealt with He was extremely rude and vulger, Took some of my items saying it was a tip for all the work he did ..
Moved from KC to two new homes. Divided property and Company gave us move dates and sold us “replacement insurance”. We packed ourself and carefully marked with box with state, room to go in and either a bright Orange or bright green tape to designate where it was to go. Neither move happened as promised. Took one load back to warehouse, unloaded it and when it arrive they had lost 4 dish packs of kitchen items. Company would not look till final claims had been processed (which took over a year).
Jan - We are deeply sorry to hear about your experience, and please know that we take your feedback seriously. Unfortunately, we are unable to locate your move based on the information provided.
This company provided us with an estimate 2 months ago and did not plan for our move. When we tried to confirm our moving dates we were told there was no plan to move us. Further conversations only price gouged us and could not assist with the needed timeline. Apparently our non-military contract is not important I don’t recommend using this company as they are rude and unreliable.
Thank you for your feedback. We appreciate the opportunity to provide you with an estimate. Unfortunately, we did not receive confirmation to proceed until just a few days before your move, at which point the original estimate had expired.
Used the POD service and had the absolute worst experience. So many items were ruined and damaged and I learned it sat outside even though I was guaranteed it would be moved inside. To add insult to injury, they didn't even try to make it right or at the very least offer an apology. If you even remotely value your stuff, skip Fry-Wagner.
I have called several times over several days last week and today but have only gotten their voicemail and have not gotten a callback from them. Not sure if this is normal for them? But they are one of the recommended moving companies for a project my company is part of in Kansas.
We’re very sorry to hear about your experience trying to get in touch with us, and we appreciate you bringing this to our attention. That’s certainly not the level of responsiveness we aim to provide.
This business had very good reviews, so I planned to move my sister in with me, through them. I called and they said they would do a survey at my sister's home. They gave me two different stories, one in which they went to my sister's house …
Hello Luna, We appreciate you bringing this issue to our attention. We are very disappointed that we've failed to deliver the experience you expect. We apologize for the confusion on the day of the estimate.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 22%
- Professional and courteous2 · 22%
- Careful with belongings1 · 11%
Counted across the 9 four and five star reviews we have read for The Armstrong Company. A review can mention more than one thing.
In their own words
My experience with Fry Wagner was extremely positive. Everyone wanted to make sure the move went smoothly. The movers genuinely wanted to help. They were efficient, kind, careful. I would use Fry Wagner for my next move!!
Thank you so much for sharing your positive experience with Fry-Wagner! We’re thrilled to hear that our team made your move smooth and stress-free. Providing efficient, careful, and kind service is always our goal, and it's great to know we … More
Easy in and out , scale could be a lil longer for us that have custom big sleepers , friendly folks
Thank you for the 5-star review! We hope to see you again, soon.
I recently moved and used Fry-Wagner. I had a great experience from start to finish. The team that moved me was extremely hardworking, efficient, and had a great attitude. They made moving as painless as possible.
Thank you for your great review! We're thrilled our team made your move smooth and efficient. We appreciate your kind words and look forward to the opportunity to help you again in the future!
Just picking up some girl scout cookies here but they had storage space and trucks so I assume they are good at their normal job.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- trucks7
- professional moving team6
- damage4
- pleasant experience4
- caring staff2
- fast packing and loading2
- claims process2
- efficient movers2
- warehouse2
- smooth move2
What the company says about itself
Taken from The Armstrong Company’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…by your side, you can always expect: Over 68 years of experience in the business A network”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“…gistics support. Contact us today for a free quote! Whether you’re moving from Overl”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- yelp.comreviews
- facebook.comsocial
- yellowpages.comdirectory