StorageMart
Self-storage facility in Orland Park, Illinois
Google rating
4.7
Ratings counted
238
Are 1 or 2 star
6.3%Above typical
The rating breakdown
15 of the 238 ratings in Google’s published star breakdown for StorageMart are one or two star.
Against other listings in Orland Park
4.4 percentage points higher than the middle of the 11 listings in Orland Park we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 221 | 92.9% | |
| 4 star | 2 | 0.8% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 15 | 6.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is StorageMart at 6.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for StorageMart, counted by matching the words they used.
- Crew conduct6 · 67%
Counted across the 9 one and two star reviews we have read for StorageMart. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Although I. pay for a climate controlled space it's hot in the summer and freezing cold in the winter then to top it off it smell moldy inside. The have 3 flatbed rolling carts with ill fitted wheels that collapse and flatten when you put any thing heavy in them.. At one point the 1 restroom was accessible during the hours of 7am- 10 pm but now the restrooms are only open during office hours excluding Friday, Saturday and Sunday when they're never open.
We're really concerned to hear about your experience and take this kind of thing seriously. We'll be looking into it right away, but we need more info from you. Shoot us an email at [email removed] so we can get this sorted out ASAP.
I truly truly hope someone reads my review. I have been a customer since May 2014 with an outside 10 x 20 unit. Current staff is the worst I’ve ever worked with. I have seen several managers come and go. I have been here long enough where the initial manager I signed up with, God bless her soul has passed away and witnessed 3-4 other managers take that position. They have all been wonderful up to this point.
We're truly sorry to hear about your recent experience at StorageMart in Orland Park. Your feedback is important to us, and we'd like to understand your concerns better. Please get in touch with our customer service team via [email removed] so we can work towards a resolution.
Terrible customer service. Brittany needs to be fired. Talk about lazy staff and rude. I do not know if she has late nights but imagine talking to someone so lethargic who show no interest in helping or answering basic questions. I wonder if she is the owner's daughter and has job protection. Also, I would definitely avoid storing your personal items here unless you are o.k. with rodents chewing up your personal items.
We're truly sorry for the below-average experience you had at StorageMart. Your feedback is important, and we'd like to understand your concerns better. Please reach out to our customer service team at [email removed] so we can work toward a resolution.
Prices just keep going up and nothing ever seems to work. Gate is faulty, keypad entry glitches, mouse droppings in units, lights never work/burnt out so you’re trying to access your expensive storage unit in the dark… What is going on? What are we paying for if this place is not properly maintained?
We're truly sorry to hear about your unfortunate experience at StorageMart. Security is a top priority for us, and we take such matters very seriously. Please reach out to us at [email removed] so we can look into this further.
I had the worst customer service today after being a loyal customer for years, this "new manager" was just so rude from the beggining, she came in late and with attitude, they were supposed to be open at 9:30 am and nobody was in the office …
Thanks for sharing your feedback, Bernardo. We're really sorry things didn't go as expected. We'd love the chance to make it right. Reach out to us at [email removed]‚ we're here to fix this and get things back on track!
After we locked into a monthly rate, they advised that in 2 months the rate would triple. When we decided to cancel, we were promised a full refund...gave us less than half. A complete scam. …
We're truly sorry for the below-average experience you had at StorageMart. Your feedback is important, and we'd like to understand your concerns better. Please reach out to our customer service team at [email removed] so we can work toward a resolution.
Terrible customer service. Lady working there yelling and is unprofessional. I was blocked inside the property and they did not let me leave until I said I will be calling the cops.
We're really concerned to hear about your experience and take this kind of thing seriously. We'll be looking into it right away, but we need more info from you. Shoot us an email at [email removed] so we can get this sorted out ASAP.
Worst experience in my life. Staff is so rude and disrespectful. There are so many right and helpful options around the area DO NOT GO THERE!
We are very concerned to hear about your experience over at our location on 10700 W 159th St. We take such matters very seriously and will be conducting a thorough investigation. Please provide us with more details at [email removed] so we can address this issue promptly.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 13%
- Worked hard and fast1 · 6%
Counted across the 16 four and five star reviews we have read for StorageMart. A review can mention more than one thing.
In their own words
We’ve been using this facility for bout a decade and the property manager Jenny is amazing she always so helpful and friendly and always working hard to keep this place maintained well
Wow, thank you Nick for the outstanding review! We're thrilled to hear that you found our facilities clean over at 10700 W 159th St. Maintaining a welcoming and spotless environment is very important to us, and we're so happy you noticed our efforts!
In the process of moving and needed a place to store my belongings. I phoned and visited a few places and in the end storage mart was the best priced and hospitable. Jenny at storage mart was very welcoming and answered all the questions we had on our minds. I would definitely recommend this place to anyone and to go visit Jenny for a great experience.
Thank you for your kind review, Zeyad! We are happy to pass along your comments to the team here at StorageMart! Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the … More
I stopped in the office today to ask questions and to pick up my keys. Jenny, the property manager, was very informative and pleasant. I also appreciate the fact that she was patient with me with all the questions that I had. Thank you..
Thank you for your wonderful review, Rosemarie! We're thrilled to hear that our team provided you with excellent service at one of our StorageMart facilities. We take great pride in our team and their commitment to going above and beyond for our customers.
Really helpful staff! Shout out to Jenny the property manager for being very understanding and repeatedly opening the gate and coming out to the unit. Unit clean and spacious with fairly tall ceilings.
Thank you so much, Grace, for your glowing review! We're thrilled to hear that our team at Orland Park provided you with such a positive experience, and that you found our property clean and welcoming. Maintaining a spotless facility and … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff19
- clean facility14
- smooth experience6
- unit selection4
- smooth rental process3
- helpful check in3
- rudeness3
- helpful interaction3
- hours of operation2
- affordability2
What the company says about itself
Taken from StorageMart’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“Partners Portfolio, LLC, which is licensed to use the StorageMart logo by StorageM”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“We have grown to become the largest family-owned and privately operated self storage com”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…dedicated to the self storage industry since 1987. Since the founding of StorageMart in 1”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…of the Year, the Torch Award from the Better Business Bureau, and the CEO Award for 2020 and 2021 fr”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…and provide excellent customer service 24 hours a day, every day of the week. Careers Ready t”Raw text captured from the page, including any surrounding navigation.