Store Here Self Storage
Self-storage facility in Albany, Georgia
Google rating
4.5
Ratings counted
82
Are 1 or 2 star
6.1%Above typical
The rating breakdown
5 of the 82 ratings in Google’s published star breakdown for Store Here Self Storage are one or two star.
Against other listings in Albany
About the same as the middle of the 17 listings in Albany we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 62 | 75.6% | |
| 4 star | 10 | 12.2% | |
| 3 star | 5 | 6.1% | |
| 2 star | 1 | 1.2% | |
| 1 star | 4 | 4.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Store Here Self Storage at 6.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Store Here Self Storage, counted by matching the words they used.
- Damage to belongings1 · 20%
- Claim or refund went nowhere1 · 20%
- Stopped responding1 · 20%
Counted across the 5 one and two star reviews we have read for Store Here Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
It was hard getting into the gate and it damaged the Uhaul. They don’t make you aware of the steep hill that’s in the main entrance. However I called and spoke with someone who claimed he was in New York claiming I would had to reach out to uhaul for a tow. WTH! So anyways I ended up taking about 2 hrs trying to find someone with a jack to pull up up off the hill stomp that’s in the front. I had already paid a deposit. So then he say he would get with me that following Monday for a refund.
We regret to hear that you are displeased with your recent experience with us. We would like to understand how we can do better next time. Please reach out to us at [email removed] at your earliest convenience and we will do our best to turn your experience around.
My wife and I have been trying to pay our storage bill, since they changed management we have been unable to reach anyone in the office, left several messages and emails with no response.
We regret to hear that you are displeased with your recent experience with us. We would like to understand how we can do better next time. Please reach out to us at [email removed] at your earliest convenience and we will do our best to turn your experience around.
Our bill went from $90 a month when it was Philema Storage to $170 a month when it changed to Storage sense. Same unit. Nothing changed but the company. After 8 days you received a late charge. I owed almost 500 for 2 months at one time. You could never get anyone on the phone. You couldn't pay your bill online if it was 30 days past due, so youd call and leave messages on top of messages trying to get someone to answer. And then they couldn't take the payment. It had to be a manager.
Hi Susie. Please reach out to us directly at [email removed], we’d really appreciate the opportunity to speak with you and address your concerns.
Wouldn’t rent here again. Mice infested the unit and there were droppings on all of my belongings. There was also a bullet found outside the unit. Sketchy area. Also took forever for Storage Sense to respond to my report and even resolve …
Hi Michael. Please reach out to us directly at [email removed] so we can address your concerns and work towards a resolution. Your satisfaction is very important to us, and we want to make things right.
My experience has not been good, unable to get through gate, hard to reach management, customer service is good, they do there best, overall, at this point, I wouldn't recommend this facility, I'll update soon
We regret to hear that you are displeased with your recent experience with us. We would like to understand how we can do better next time. Please reach out to us at [email removed] at your earliest convenience and we will do our best to turn your experience around.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast4 · 29%
- Professional and courteous4 · 29%
- Price matched the quote1 · 7%
- Kept in touch1 · 7%
Counted across the 14 four and five star reviews we have read for Store Here Self Storage. A review can mention more than one thing.
In their own words
Easy and fast to rent online. The manager was very helpful with timely and useful communication. The buildings and grounds were always clean and tidy. I would not hesitate to use Storage Sense again.
Thank you for your kind words! We are thrilled to hear about your positive experience with our online rental process and our helpful manager. We truly appreciate your support!
Great pricing and I love the customer service all of the young lady’s are nice and I was so pleased at how they where able to confirm my info when I got lost in the storage area
Thank you for your kind words! We're glad we could help you out and make your experience a positive one. Thank you for choosing us!
Love that everything can be done online and at your own pace. Customer service was also friendly and helpful. Clean storage unit and location near the door which I love!
Thank you for your wonderful feedback about our online convenience and helpful customer service. We appreciate your satisfaction with the clean unit!
Mrs. Shelley was one of the most nicest and welcoming person you ever want to meet. She go me squared away in no time with my storage even when I chose the wrong storage at one point. She was really quick on her toes to make it right. Can’t go wrong when she’s around.
Thank you so much for your kind words, Donald! We're thrilled to hear that Shelley was able to assist you with your storage needs and provide you with excellent customer service. We take pride in our helpful and friendly staff, and we're glad to hear that it made a positive impact on your…
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting units10
- easy setup5
- pricing4
- convenience4
- affordability3
- helpfulness2
- timely responses2
- clean space2
- spaciousness2
- gate code2
What the company says about itself
Taken from Store Here Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…you. Does your management partner have over 75 years of experience? Store Here Self Storage”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…on office hours to rent a unit. Our 24/7 rental kiosk and online portal let you”Raw text captured from the page, including any surrounding navigation.