Storelocal Storage

Worst storage unit I've ever had. Over the last year my total bill has increased by 45%!!!! And for what, you may ask? Has the service improved? Absolutely not. There are two garage doors that service all the units, one of them has remained inoperable for at least the last six months, more likely eight months. The units are "climate controlled" for temperature, but during the summer months it is extremely humid inside. So humid that anything made of cloth that I had stored was covered in mildew.

MOLD, DECEIT & NEGLECT. Your reply is disingenuous. You claim you can’t discuss individual units because of ServPro, yet when I asked privately whether my unit was contaminated you refused to answer and told me to pay ServPro for an inspection. My contract is with Storelocal, not ServPro; you have a duty to inform tenants—especially those with disabilities and severe mold allergies.

They have a mold issue, gave the entire 1st floor less than 2 weeks to vacate with nowhere to go. Asked for a little more time and got a big no way. Had to throw away a good $5000 worth of items because of this issue, and their insurance covers nothing! They won't help with anything either. Just an email saying you must vacate. Then a follow up e-mail of if you need storage again in the future consider us. Are you kidding me?! If I could give zero stars I would.

Absolutely do not recommend. If I could give 0 stars trust me I would. The entire time I've had the storage until I have had nothing but problems with getting into the until. When I signed up online for the unit I was told I could request a key fob in the main office so I didn't have to use the HORRIBLE APP. When I stopped in the office I was told he had no idea what I was talking about but that someone would get back to me, that was 2 weeks ago.

MOLD NIGHTMARE!! Unbelievable MOLD situation- given 2 weeks to move out! Given that these two weeks are the busiest for the students at ISU and being a parent out of town, this is nearly impossible! Two weeks leading up to Thanksgiving - I would have to cancel our holiday travel to achieve this! They give no help, no recommendation, no alternatives.

If I could give zero stars, I would. This facility is an absolute nightmare. The first floor was visibly flooded, the entire building reeked of mold and mildew, and both the elevators and stairs were completely inaccessible. That meant I had no way to reach my unit on the second floor—despite just signing a lease earlier this week. When I asked for help, staff made me wait over 30 minutes while they scrambled to figure out how (or if) they could even provide access.

Incredibly complicated process to cancel unit. Have to give a notice and you will be charged even if you don’t keep your stuff through the month if you don't cancel within enough time. No where on the website does it explain this process thoroughly or let you cancel online you have to go in person and submit a form that was hard to find they only have posters up and the online form doesn't even work to submit pictures of the unit.

No customer service here. You can talk to there AI on the phone but you never get the call back you requested. Poor access to the building. There is also some sort of contamination on the 1st floor that has the 2st floor shut down. Find another storage place to rent.