Suddath Moving & Storage
Google rating
4.6
Ratings counted
250
Are 1 or 2 star
8.0%Above typical
The rating breakdown
20 of the 250 ratings in Google’s published star breakdown for Suddath Moving & Storage are one or two star.
Against other listings in Duluth
6.1 percentage points higher than the middle of the 9 listings in Duluth we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 212 | 84.8% | |
| 4 star | 13 | 5.2% | |
| 3 star | 5 | 2.0% | |
| 2 star | 6 | 2.4% | |
| 1 star | 14 | 5.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Suddath Moving & Storage at 8.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Suddath Moving & Storage, counted by matching the words they used.
- Damage to belongings3 · 38%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Suddath Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This was the worst moving experience ever! My furniture was all scratched up! Pictures broken, damaged walls in my new place. They were arguing and cursing at each other. My brand new bedroom set has damage to it that I can’t use the bed anymore because they broke the hinge off so the frame can’t connect. I’ve cried over and over! I need more than a claim form I need to sue them for all these damages. You are taking a BIG RISK hiring this company. My advise to you is find someone else
Hello, the experience you're describing is far below standard, and certainly unacceptable. Please email us at [email removed] so we can get more information.
This company is honestly one of the worst company’s our family has used. We set a date to move on oct.16th and they showed up a week early to move us that was the first red flag and then when we got everything delivered they broke our 1yr old couch getting off the truck it’s a reclining couch and one side the back piece is bent back and unfixable, they ripped our new mattress from a nail on the moving crate, broke our 65” tv because it was to small to crate and got put into a box, broke our cat tree, broke my…
Katie Wake, we are extremely dismayed to hear of your experience. I escalated your concerns to management. To better assist you Amy Cazares, Residential Customer Experience Manager, will look into your move personally. Please email her at … More
Driver by Appoitment only,even you are on time,Pass 1 hour of your Appoitment time,no dock no phone call.How they are planing their jobs?Or yes short answear,we are short of guys,Pay more money and will have a lot of guys. No respect to other carriers,we have to waist our time and lose aday because of you guys?....They just look to their schedulle,try to late,probably will be rejected.
This is the worst moving experience I have had and I've moved numerous times in my life. They lost all the stuff to put our furniture back together, scratched things and actually put their feet on our tables. They then had the nerve to get annoyed with my husband. When we try to call noone handling the move answers their phone. I would not use this place again if it were free.
Laura we regret that you had a negative experience with us, but are glad you brought this to our attention. We have escalated this and at your earliest convenience, please reach out to Chris Perry, Vice President and General Manager, of the Atlanta office at [phone removed].
I in the military and was told that our household goods would arrive by the 15 of december. They contacted me a 2 days before new years eve to let me know that it was delivered to the wrong destination. When I called to see if someone could …
The company made an error in the assessment of the vehicle size needed. End result was I had to return to the house the following day to meet with another truck and crew. Twice the tome and travel for their mistake. The crew assured me that …
Paul, it was unfortunate we were not able to fully satisfy your needs. Your feedback is important to us as it helps us to improve. I have discussed your disappointment with the vice president and general manager at our Atlanta office, Chris Perry.
My initial interaction with this company was very good and they were responsive and accommodating with my move during the current pandemic. All customer service + move personnel were very polite and did a great job throughout. My …
My understanding is that Chris, the general manager reached out to see what we could do to fix this. We strive to give every customer a simple and stress-free move experience. Your feedback is not only important to help us improve, but also learn from our mistakes.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous11 · 55%
- Worked hard and fast9 · 45%
- Kept in touch1 · 5%
Counted across the 20 four and five star reviews we have read for Suddath Moving & Storage. A review can mention more than one thing.
In their own words
I can’t say enough great things about Lawana, Maisell, Nettie, and Robert from Suddath Atlanta Moving. They were an outstanding team from start to finish; professional, friendly, hardworking, and incredibly detail-oriented. Their attention …
Hi Eric, Thank you for the wonderful review. I’m so glad Lawana, Maisell, Nettie, and Robert delivered a move that felt fast, smooth, and genuinely stress-free, especially after so many PCS relocations.
Worked with Reggie Wiggins today and he had amazing communication, great service, and super fast team. They worked quickly and were very pleasant to work with. 10/10 would recommend and would rehire.
Hi Esperanza, Thank you for the wonderful review. We’re happy to hear that Reggie Wiggins and the crew provided excellent communication, fast service, and a positive overall experience. Knowing the team worked efficiently while keeping things pleasant really speaks to the standard we aim for.
Audie, Avery, and Walter helped us move belongings into our home that had travelled from Canada - back in February of this year. We have some steep steps but they managed it all with care and offered good conversation along the way. Suddath also stayed in touch on delivery dates and time and were professional as well. Definitely recommended.
Hi Brandon, Thank you for taking the time to share your experience. I’m happy to hear Audie, Avery, and Walter delivered your belongings from Canada smoothly and treated … More
Our belongings arrived today from MI!!! Reggie and his crew were very personable and extremely courteous. They worked quickly and efficiently to unload 2 truck loads!!!! We appreciate all the hard work especially in this Georgia heat!!!
Hi Patti, Thank you for your fantastic review! I'm so pleased to hear that Reggie and his … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- easy move4
- efficient crew4
- dock space4
- professional movers4
- loading crew3
- first class team2
- long distance moves2
- no damages2
- local move2
- furniture placement2
What the company says about itself
Taken from Suddath Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“Employee Relocation Resources About Us Free Estimate Atlanta, GA Local Moving Long-Distance”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…transition as smooth as possible. With over 100 years of experience and a team of trained pro”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…of Atlas Van Lines, a trusted name since 1948. Learn More International Moving Made E”Raw text captured from the page, including any surrounding navigation.
- Advertises financingsays on their website
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“5+ Bedroom Are you interested in move financing options? * Select an option Yes No Additional C”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- ezlocal.comdirectory
- mapquest.comdirectory
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews