Superior Storage - Rogers
Self-storage facility in Rogers, Arkansas
Google rating
4.8
Ratings counted
569
Are 1 or 2 star
3.7%Around typical
The rating breakdown
21 of the 569 ratings in Google’s published star breakdown for Superior Storage - Rogers are one or two star.
Against other listings in Rogers
About the same as the middle of the 11 listings in Rogers we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 537 | 94.4% | |
| 4 star | 8 | 1.4% | |
| 3 star | 3 | 0.5% | |
| 2 star | 3 | 0.5% | |
| 1 star | 18 | 3.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Superior Storage - Rogers at 3.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Superior Storage - Rogers, counted by matching the words they used.
- Price rose after the quote1 · 13%
Counted across the 8 one and two star reviews we have read for Superior Storage - Rogers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I would give a zero if I could. They have all kinds of extra charges that other storage units do not. They do not explain the rules up front. The expect you to read a contract that you probably won't understand and will talk a long time to read, so make sure if you rent from them that you read the whole contract don't miss a word. You need 30 days written notice to vacate which they do not tell you. Most are whenever, just finish paying the month. No extra time included.
Thank you for sharing your feedback with us. We apologize for any confusion or misunderstanding regarding our policies and fees. We strive to provide transparent and helpful service to all of our customers. We appreciate your input and will … More
STOP! CONSUMER FRAUD and TAKING ADVANTAGE OF THE ELDERLY WARNING. My mother is Almost 80 years old. She is on a fixed income and I found her crying today. She told me she was just charged $350 for her 10x15 storage! When I called Patty (the manager) to explain my mom’s on a fixed income and was having trouble keeping up with their rate increases and late fees. I kindly ask if she could waive the 2 monthly late fees of Nearly $50 dollars each.. she lied and told me the card processor/system would not let her do so.
Dear Rich, We are truly sorry to hear about your mother's experience and the distress it … More
I have been renting from superior storage for over six months and i am constantly disappointed by there being an overlock on my door 20 days after i have paid my storage unit rent on time or one day late. this issue has happened twice now regardless of how early or late i have paid my rent. it is impossible to get a hold of management because they are “always off property” and i have physical proof my balance is paid. they are just lazy and refuse to do their jobs correctly.
I am writing to express my dissatisfaction with a recent storage space transfer. I was required to pay for both the new space and the entire month of the old space. Furthermore, I was not credited for the three weeks my previous space was locked due to a late payment. Despite providing notice of the transfer, I was charged for the full month of the old space and the new space. I request a refund to rectify this situation.
Dear Fabiola, We are sorry to hear about your recent experience with your storage space transfer. Our goal is to provide excellent customer service, and we apologize for any … More
I came to get into my 24 hour accessible storage building and I was locked out with a manager locked. I payed for 10 days ago for my monthly fee!!! Is my account and or my belongings not that important to go unnoticed?? I just call this bad business practices.
Dear Maria Wynne, We are truly sorry to hear about your experience with accessing your storage … More
I monthly payment went from $126 month to $185 a monthover a 2 yr span. When I gave my 30-day notice. When we gave a 30 -day notice the entry code changed we had to return the ext day to gain entry. We have been charged again and have been out for over 30 days
Thank you for bringing this to our attention. We apologize for any inconvenience you have experienced with your monthly payment and access code. We strive to provide excellent customer service and will look into this issue immediately to ensure it is resolved promptly.
Would not recommend renting here the price increase is insane and so is the rat problem I was told my small storage unit would cost $55 a month why am I’m being charged $85 now and I have notified the office about the rat problem and how it …
I was in my unit for a little under a month when I realized there was some type of rodent feces on top of all of my belongings. Unfortunately I haven’t been able to move my things out due to life happening but I never would think there …
We are so sorry to hear about your experience with rodents in your unit. We take cleanliness and pest control very seriously and want to assure you that we are taking steps to address this issue immediately.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 33%
- Careful with belongings1 · 6%
- Worked hard and fast1 · 6%
Counted across the 18 four and five star reviews we have read for Superior Storage - Rogers. A review can mention more than one thing.
In their own words
We have had an excellent experience with Superior Storage, and a big part of that is thanks to Patty. She is always friendly, professional, and incredibly helpful. Patty goes above and beyond to provide outstanding customer service and makes every interaction easy and stress-free. We have complete peace of mind knowing our belongings are safe and secure. The facility is well-maintained, and the level of care and attention we receive is exceptional.
Thank you so much for your kind words, Annette! We are thrilled to hear about your excellent experience with Superior Storage and Patty. Our team takes great pride in providing top-notch customer service, and Patty is a shining example of … More
Excellent storage facility! The units are clean, secure, and well-maintained, giving us confidence that our belongings are protected. What really sets this place apart is Patty. She goes the extra mile to help. Every interaction has been pleasant and hassle-free. It’s refreshing to work with someone who genuinely cares about providing great customer service. Highly recommend this storage facility to anyone looking for a safe and reliable place to store their belongings.
Thank you so much for your kind words, Mish! We are thrilled to hear that you had a positive experience at our storage facility. Patty is truly a gem, and we're glad to hear that her dedication to providing excellent customer service shines … More
They were very nice and made the process fast and easy and the price was not bad at all.
Thank you so much, Paul Baker! We're thrilled to hear that you had a positive experience with us. Our goal is to make the process as easy and fast as possible while offering competitive prices. If you have any questions or need further assistance, feel free to reach out. We're always here to help!
Great experience! The facility is clean secure and easy to access. Patty was incredibly helpful friendly and professional throughout the entire process. She made everything simple and stress-free. I highly recommend this storage facility and truly appreciate Patty’s excellent customer service!”
Thank you so much for your kind words, Angela! We are thrilled to hear about your great experience at our storage facility. Patty is a valuable member of our team, and we will be sure to pass along your praises to her. If you ever need anything in the future, feel free to reach out to us.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff48
- unit selection35
- efficient process7
- secure facility5
- long term storage5
- quick rental process4
- good size3
- welcoming atmosphere3
- paperwork assistance3
- easy moving process2
What the company says about itself
Taken from Superior Storage - Rogers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Plus, our advanced security and 24/7 access make it simple to store your thi”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- chamberofcommerce.comdirectory