The Downsizers
Mover in Chapel Hill, North Carolina
Google rating
4.7
Ratings counted
20
Are 1 or 2 star
5.0%Around typical
The rating breakdown
1 of the 20 ratings in Google’s published star breakdown for The Downsizers are one or two star.
Worked out from 20 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Chapel Hill
2.4 percentage points lower than the middle of the 6 listings in Chapel Hill we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 18 | 90.0% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 5.0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 5.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is The Downsizers at 5.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for The Downsizers, counted by matching the words they used.
- Price rose after the quote1 · 100%
Counted across the 1 one and two star review we have read for The Downsizers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They overcharged—by a lot—for what they delivered. My spouse never complains about anything, but even he felt we were robbed blind. The packing process was absurdly wasteful. They filled box after box with piles of crumpled paper, using enormous boxes for tiny items. For example, one large box contained only a small plastic bin with our Havaianas flip-flops and an old space heater—wrapped with what felt like a hundred sheets of packing paper.
Hello Ana, We’re sorry to hear that your experience with The Downsizers did not meet your … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast3 · 20%
- Careful with belongings1 · 7%
- Professional and courteous1 · 7%
Counted across the 15 four and five star reviews we have read for The Downsizers. A review can mention more than one thing.
In their own words
Frankly, I don't think we could have made this move and survived without The Downsizers! We had a 6-week window between contracting with our retirement community and moving. Elizabeth squeezed us in and Bridget was our amazing project manager. We did most of the actual downsizing ourselves but Bridget arranged for pickup of junk and Habitat donations for us and even took our cable box items to UPS to get them back to Spectrum. The instructions and support along the way were incredible.
Jane, Thank you so much for this incredible review and for trusting The Downsizers … More
I hired them to help with my parents' move. The team made the whole process go smoothly. I appreciated how well everything was packed and protected. Fragile items like glassware, framed photos, and family keepsakes were wrapped securely, boxes were packed neatly, and the furniture was well protected before being moved. Everything arrived in great condition and placed in the way it was. Overall, it was a well-run move. Thanks
Thank you, Monica. We enjoyed helping your parents move to a CCRC in Durham. We take pride in ensuring all special & fragile items are handled with care. Our Settle process dictates that your new place feels like home with all items placed in a familiar way.
It is a pleasure to affirm the work of The Downsizers according to 5 C’s—Character, Competence, Compassion, Conscientiousness, and Cheerfulness. My major contact was with Katie, Felicia, & Team in transitioning from a 5800 sq. ft. house to a 1300 sq. ft. apartment. I am speaking on behalf of not only myself but also my sister who was present to help me every step of the way with the move. Character: Distinctive elements of Katie’s, Felicia’s, and Team’s character were dignity and trust.
Thank you, Ann, for your thoughtful and heartfelt words. We’re truly grateful for the opportunity to help you through such an important transition. Katie, Felicia, and the team will be so touched by your recognition of their care, … More
Hi Elizabeth, You may remember you helped me in the summer of 2024 after my Rick died and I moved to Utah. I received the check from Maus Piano today for the sale of my piano, which makes me sad, but I know it was necessary. That finishes everything you did for me, and I wanted to tell you how much I appreciated all you and your team did to do the most difficult thing I have ever done—leave my home of 40 years and let go of everything that was familiar to me. You made it so easy, and I will always be grateful.
Dear Bettie, Thank you so much for your kind and heartfelt note. We’re truly touched by your … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- packing4
- well organized3
- compassion3
- space planning3
- donation3
- home emptying3
- efficiency3
- friendly staff3
- project management2
- downsizing2
What the company says about itself
Taken from The Downsizers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
Show the text this came from
“…the entire Triangle Region. Accredited. Insured. Bonded. Get In Touch PHONE 919-636-780”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“…are words from our very own clients over 8 years. Some of these clients may have used ou”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
Show the text this came from
“Triangle Region. Accredited. Insured. Bonded. Get In Touch PHONE 919-636-7800 EMAIL”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews
- mapquest.comdirectory
- chamberofcommerce.comdirectory
- bizapedia.comdirectory
- facebook.comsocial
- nextdoor.comsocial