The Jersey Movers & Storage
Moving and storage service in Jersey City, New Jersey
Its address is in Hoboken, New Jersey. It appears here because Google returns it for Jersey City.
Google rating
4.9
Ratings counted
168
Are 1 or 2 star
1.2%Unusually few
The rating breakdown
2 of the 168 ratings in Google’s published star breakdown for The Jersey Movers & Storage are one or two star.
Against other listings in Jersey City
3.7 percentage points lower than the middle of the 15 listings in Jersey City we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 164 | 97.6% | |
| 4 star | 1 | 0.6% | |
| 3 star | 1 | 0.6% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 1.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is The Jersey Movers & Storage at 1.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for The Jersey Movers & Storage, counted by matching the words they used.
- Stopped responding1 · 100%
Counted across the 1 one and two star review we have read for The Jersey Movers & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Called #, got an AI agent that said someone would call me back. No call back. Went online, booked Calendly appointment. No one called me at prescribed time, or ever (bad business when people have work and are carving out time for a call for an estimate). Texted “live agent” # multiple times after missed calendly. No answer. Called AI agent back said someone would be in touch but never received. All over the course of 2 days. Don’t trust AI w everything!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said7 · 37%
- Worked hard and fast6 · 32%
- Kept in touch6 · 32%
- Professional and courteous5 · 26%
- Careful with belongings3 · 16%
Counted across the 19 four and five star reviews we have read for The Jersey Movers & Storage. A review can mention more than one thing.
In their own words
I had such a wonderful experience using The Jersey Movers. They were so professional, careful, punctual and nice! Chris and his team went above and beyond for us during our move. They even removed heavy furniture previous tenants left behind and helped us move a few extra things we needed help with. Their communication leading up to the move was also fantastic. Beginning to end the Jersey movers were so great to work with and I would recommend them very highly to anyone moving!!
Wow! Thank you so much for your glowing review! Communication is key during a move, and we’re glad to hear that everything went smoothly from start to finish. … More
hats off to Chris and his amazing team. They came to the rescue after a horribly failed and canceled move that wasted my entire Friday. I found them on Saturday morning hoping to schedule a move in just a few hours. The team showed up early, packed so quick that they had to wait for the freight elevator for reserved time. They arrived at the new place almost the same time I did. Unpack was also quick and smooth. Really exceeded all my expectation, no wonder they still have 5 star after hundreds of reviews.
We’ve moved with this company twice (one time unloading a truck, and other time the apartment to apartment moving within Hoboken) and both experiences were excellent. The team was always punctual, careful with our belongings, and very professional. When needed, they disassembled items such as a bed or a bookcase, carefully packed everything, and arrived fully prepared with all the necessary packing materials — including plastic wrap, moving blankets, and tape for the furniture.
We had a great experience with The Jersey Movers. They helped us move my father-in-law’s belongings from his apartment in Hoboken to a nursing home in Union City, and the entire process was smooth from start to finish. Coordination was very easy, and their communication was excellent throughout. They were always responsive and clear, which made planning much less stressful. On the day of the move, they were punctual and arrived right on time.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- quick move10
- seamless move10
- pleasant staff9
- efficient movers9
- affordable pricing7
- no hidden fees4
- moving furniture3
- moving boxes2
- last minute move2
- overnight storage2
What the company says about itself
Taken from The Jersey Movers & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“NJ’s Highest-Rated Company Request a Free Estimate Call Us! Real reviews from real people”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- facebook.comsocial
- birdeye.comreviews