TNT Relocations
Moving and storage service in San Ramon, California
Google rating
3.5
Ratings counted
13
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 13 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 5 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 8 | 61.5% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 7.7% | |
| 1 star | 4 | 30.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for TNT Relocations, counted by matching the words they used.
- Damage to belongings2 · 50%
- Items missing or never delivered1 · 25%
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for TNT Relocations. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Worst experience with junior. Unnecessary talks and unprofessional behavior. They kept asking me for passing things etc when they were paid to do the job. Just totally unprofessional. Do not recommend them. Plus they were not willing to unpack things properly kept saying we don’t do that etc. I noticed their handling of items is totally unprofessional, he dropped my monitor and holding it with one hand just wit palm and pressing too hard against the screen. Total waste of money.
They stole things, including $200 in rolls of quarters, broke a brand new monitor, a barbecue, and several other things. Overall careless and haphazard. Never again.
Please exercise caution before hiring this moving company. While it's understandable that bulk and heavy items like my dining table might sustain some chips, the overall handling of our belongings was far from professional. Not only were …
I think my neighbor hired a demolition crew and just called them movers. These guys are dragging furniture down the stairs like it owes them money. Every step sounds like a boss battle. I’ve used moving companies before, and this is the …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast3 · 43%
- Professional and courteous3 · 43%
- Turned up when they said2 · 29%
- Kept in touch1 · 14%
Counted across the 7 four and five star reviews we have read for TNT Relocations. A review can mention more than one thing.
In their own words
After extensive research and numerous recommendations, I decided to entrust my relocation to TNT Relocaters and I couldn't be happier with my decision. From the initial inquiry to the final delivery, every aspect of my experience with TNT was exemplary. Nick Turner was incredibly responsive and attentive, addressing all my queries and concerns with patience and professionalism. He provided a transparent breakdown of the moving process, ensuring there were no surprises along the way.
Rene was AMAZING. SO caring, kind, professional, on time, efficient. Flawless. The whole team was the best experience we could have hoped for. Thank God as these days movers can be sketchy. We feel so blessed to have landed with Rene’s team.
Had a great experience with Manny, Michael, and Sammy with our move. 3 day experience from putting everything in boxes through to the delivery of everything to the destination. Very respectful and hardworking team.
I've used TNT a number of times and they are simply the best in all aspects of packing, moving and logistics. You can't go wrong!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- money3
- efficiency2
- monitor2
What the company says about itself
Taken from TNT Relocations’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
Show the text this came from
“…modern techniques and tools. Being a family owned business, we take the pride for receivi”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“620 nickturner@tntrelocations.com Get a free quote Home About Services Residential Moving”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…industry Get quote 100% Safe Delivery Over 30 years of experience Support For Your Vehicles”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews