Top movers
Mover in Lowell, Massachusetts
Google rating
4.8
Ratings counted
26
Are 1 or 2 star
3.8%Around typical
The rating breakdown
1 of the 26 ratings in Google’s published star breakdown for Top movers are one or two star.
Worked out from 26 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Lowell
1.2 percentage points higher than the middle of the 14 listings in Lowell we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 25 | 96.2% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 3.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Top movers at 3.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Top movers, counted by matching the words they used.
- Late, delayed or a no-show1 · 100%
Counted across the 1 one and two star review we have read for Top movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Strongly suggest avoiding. No call no showed after confirming the move less than 24 hours out. Unresponsive via text or call for week leading up to the move. You can find a better service, don't waste your time or money.
We’re sorry to see this review. We take customer satisfaction very seriously and always aim to provide professional, honest, and reliable moving services. Unfortunately, we are unable to identify this experience based on the information provided.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast9 · 39%
- Professional and courteous9 · 39%
- Careful with belongings3 · 13%
- Kept in touch3 · 13%
- Turned up when they said2 · 9%
Counted across the 23 four and five star reviews we have read for Top movers. A review can mention more than one thing.
In their own words
Top Movers were so helpful during our cross-state move. The boys showed up on time, worked hard for 3 straight hours, and got all our belongings packed up neatly and securely in our POD storage unit. They were kind, courteous, and efficient while working. Would definitely use them again!
Thank you so much for your kind words, Sam! We truly appreciate you taking the time to share your experience. We’re glad our team was able to make your cross-state move a smooth one by arriving on time, working efficiently, and packing your … More
The day of the move, Justin kept me updated when he would be arriving. Very considerate and efficient in unloading 2 cars packed with a lot of boxes and heavy items including 8x10 area rug, large outdoor table and large wall mirror. Would definitely recommend his services !
Thank you so much, Amy, for the wonderful 5-star review! We truly appreciate your kind words. Communication is important to us, so I’m glad I was able to keep you updated throughout the day.
Very friendly, efficient, and careful movers who went above and beyond. They took great care of all furniture pieces and were able to move everything without damaging the pieces or the house!
Thank you so much for the fantastic 5-star review, Andrew! We truly appreciate your kind words. Our team takes great pride in being friendly, efficient, and treating every home and piece of furniture with the utmost care.
I’ve used Top movers twice, and both times they were responsive, respectful and ready to help. I am so glad I saved Justin’s number that helped with emergency the 2nd time around and arrived in such a short notice. If I need moving I will definitely call them again!
Thank you so much for your continued trust and support! It means a lot to us that you’ve chosen Top Movers not just once, but twice. We’re especially glad we could help when you needed us on such short notice. Providing responsive, reliable … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- furniture3
- communication3
- flexibility2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- bizapedia.comdirectory
- mapquest.comdirectory