Top Quality Movers LLC
Moving and storage service in Springfield, Ohio
Google rating
4.9
Ratings counted
75
Are 1 or 2 star
2.7%Around typical
The rating breakdown
2 of the 75 ratings in Google’s published star breakdown for Top Quality Movers LLC are one or two star.
Against other listings in Springfield
About the same as the middle of the 11 listings in Springfield we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 73 | 97.3% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 2.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Top Quality Movers LLC at 2.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Top Quality Movers LLC, counted by matching the words they used.
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Top Quality Movers LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Extremely unprofessional. Gave a quote days later without reaching out for details as the move requirements changed.. upon questioning the quote being abnormally high for the amount of work that needed done, Trent who is the business owner replied “ We do have to pack your items in the trailer unless you prefer to have them thrown in there and not carefully packed? You have a good day and hopefully you can find someone to move your items for free. All you had to say is you can’t afford to hire us.”.
Unfortunately the only truth to this is you “threatening us to go public with this” I’m sorry to see you found it necessary to come here seeking to mislead future customers by attacking our character and religion.
They bailed on me the day before my closing date on my house after having this planned for months because of pet odor because they don't have animals. Horrible way to treat customers put me in a very bad position
Hey thanks for the review. We certainly do have pets and love pets but not when they are not cleaned up after and cause a significant health risk to us or our families. This could’ve easily been avoided months ago if you had notified us of the oder and condition of the home with your numerous pets.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 50%
- Worked hard and fast5 · 25%
- Kept in touch3 · 15%
- Careful with belongings2 · 10%
- Turned up when they said1 · 5%
Counted across the 20 four and five star reviews we have read for Top Quality Movers LLC. A review can mention more than one thing.
In their own words
I recently downsized from a house to a condo. I employed Trent and Trevor for my move. I highly recommend this company. They were professional, consciousness, and very careful with my belongings. They went above and beyond helping me set up my new home. They helped me set up rooms and moved furnishings around for best placement. They set up beds and washer and dryer. When the dryer needed a different plug Trent took care of it. They did not leave until I was satisfied. I would use this company again.
Thank you for the kind review we are so glad to hear you were satisfied with our services!
I had a very complex move in a very trying time for my family and I. Trent and his team, did a good job not only moving and caring for my belongings but showing empathy and compassion for the circumstances. Not only were he and his team adaptable, Trent was communicative, competent, trustworthy, reliable, and patient. I also noticed how he and his team interacted with each other; there’s maturity and mutual respect there.
This company was able to help me during a trying time. Extremely professional and quick. They was able to make time in short notice. Price was extremely fair. Thank you truly and if I ever need your services again, you will be my first call.
Highly endorse Trent and crew! On time, reasonable cost, pleasant and easy to work with. Made the ordeal of moving painfree. Two thumbs up! Thank you!
Hey thanks for the kind words. That is what we strive to do! Enjoy your new home.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff16
- careful with belongings6
- short notice availability5
- efficient crew5
- quick work4
- flexible scheduling2
- loading trailer2
- easy move2
- careful packing2
- easy process2
What the company says about itself
Taken from Top Quality Movers LLC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…icensed Fully Insured Full Satisfaction Guaranteed Our Happy Customers These guys are top”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
Show the text this came from
“Movers You Can Trust Fully Licensed Fully Insured Full Satisfaction Guaranteed Our Happy”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“Read more Movers You Can Trust Fully Licensed Fully Insured Full Satisfaction Guarant”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“…to navigate through the menu items. Free Quote Making Your Move Quick & Easy CALL”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial