Topmover
Google rating
4.6
Ratings counted
47
Are 1 or 2 star
10.6%Above typical
The rating breakdown
5 of the 47 ratings in Google’s published star breakdown for Topmover are one or two star.
Worked out from 47 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Newmarket
8.6 percentage points higher than the middle of the 16 listings in Newmarket we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 42 | 89.4% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 2.1% | |
| 1 star | 4 | 8.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Topmover at 10.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Topmover, counted by matching the words they used.
- Damage to belongings2 · 50%
- Crew conduct2 · 50%
- Stopped responding1 · 25%
Counted across the 4 one and two star reviews we have read for Topmover. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Very disappointed that it's come to this and I have to post a bad review. I hired Mike and TopMover to help with my move at the end of July. The process went very smoothly and he and his assistant worked quickly and carefully to get everything transported. Unfortunately, despite all the care my media unit was damaged. Mike said he would put me in touch with a furniture restorer and he would cover the costs of the repair.
Thank you for telling your story but you always have the other story as well and it's bad that you going so far with this becouse I was not in canada for 3 weeks something happened and I needed to leave for 3 weeks I am sorry for the … More
This is not a fake review, I had very bad experience with this company don’t let the reviews from friends fool you, his guys destroyed my stuff and when I called the owner he’s excuse was that he left them alone because that’s was a smaller job and he they will be fine and didn’t care about the damage they made, only yelling about the money I “owed”him
I have no idea who you are I ave never did any service to you Please recognize your self no to do fake reviews
I recently used Top Mover and now have the time to write a review. I would not recommend this mover. To start the day off, they showed up with a smaller truck than what we agreed would be required (promised 2-26' trucks but came with 1-20' …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Careful with belongings7 · 44%
- Worked hard and fast7 · 44%
- Professional and courteous6 · 38%
- Turned up when they said5 · 31%
- Kept in touch1 · 6%
Counted across the 16 four and five star reviews we have read for Topmover. A review can mention more than one thing.
In their own words
I had an amazing experience with Top Mover! From start to finish, their team was professional, efficient, and incredibly careful with my belongings. They arrived on time and worked tirelessly to ensure everything was packed securely and transported safely to my new home. Mike and his team were professional and friendly, going above and beyond to make the moving process as smooth as possible. I highly recommend Top Mover to anyone looking for a reliable and stress-free moving experience. Five stars!
Thank you
Mike was recommended to me by some of the people within our community and he was in fact the better choice out of all of the moving companies out there. He quoted me with fairness and transparency. He was very honest & kind and communicated well throughout the process. He helped us move from North of Toronto to Ottawa and I am very grateful we came across his contact through word of mouth. Amazing and trusted service!
Thank you for your Trust it was our pleasure to assist you.
My husband and I just recently used Top Mover and they did an amazing job. It rained the whole day and they wrapped all of our furniture and worked relentlessly in the wet conditions. All the employees were extremely polite and friendly helping us with any questions that we had. They worked hard and I would recommend Top Mover to anyone I know who are looking to move. Thank you to Mike and his team who were amazing. Steve and Colleen
Thank you Coleen and Steve for choosing Topmover! Thank you for your kind words. Congratulations on your new home! I was a pleasure to help you with your move. Mike
Top Mover did a fantastic job! They arrived on time, were really friendly, professional and took great care of all my belongings. Mike was very easy to communicate and his response was always quick for any questions or concerns . He brought 4 guys and they worked very hard making the move easy to relax . The move was smooth and stress-free. Definitely recommend Top Mover for your next move !!
Thank you for kind words We always here to help.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pricing11
- efficient team7
- smooth move6
- careful moving3
- reliable movers3
- friendly crew3
- quick response3
- fair quotes3
- no damages2
- secure packing2
What the company says about itself
Taken from Topmover’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“…premium customer service. Top Mover. Established 2017. Address 451 woodspring avenue, newmark”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…monials Gallery Blog Service Center Get Free Quote Home Services FAQ Testimonials Gallery”Raw text captured from the page, including any surrounding navigation.