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Trinity Movers WNC

Moving and storage service in Asheville, North Carolina

Its address is in Fletcher, North Carolina. It appears here because Google returns it for Asheville.

Google rating

4.5

Ratings counted

118

Are 1 or 2 star

11.9%Above typical

The rating breakdown

14 of the 118 ratings in Google’s published star breakdown for Trinity Movers WNC are one or two star.

Against other listings in Asheville

This company11.9%
Typical listing in Asheville1.4%

10.4 percentage points higher than the middle of the 21 listings in Asheville we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
10286.4%
4 star
21.7%
3 star
00%
2 star
10.8%
1 star
1311.0%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Trinity Movers WNC at 11.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Trinity Movers WNC, counted by matching the words they used.

  • Damage to belongings8 · 57%
  • Items missing or never delivered3 · 21%
  • Price rose after the quote2 · 14%
  • Late, delayed or a no-show1 · 7%
  • Claim or refund went nowhere1 · 7%
  • Booked by one company, moved by another1 · 7%
  • Stopped responding1 · 7%

Counted across the 14 one and two star reviews we have read for Trinity Movers WNC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewTaylor L.2 years ago
My original review was around 12,000 characters and I had to shrink it to under 4,000 to post this review. In short- AVOID POSH MOVING AND STORAGE AND TRINITY RELOCATION GROUP! • We hired Trinity to move our belongings from Washington State to Tennessee • The quote we received was significantly less than what other companies gave us o Makes sense now- you get what you pay for o Also quoted us half the amount of space on the truck we would need  Even after we downsized from what we originally told them o Actually…
Reply from the business

Taylor sorry about your horrendous experience. This is why we recommend not using brokers like Trinity Relocation Group. Unfortunately for this review you have put in on a local company in Western North Carolina that has NO affiliation with Trinity Relocation.

1-star Google reviewDon C.a year ago
Our move from Henderson County to Carteret County on the coast was certainly not a good experience. Our move began with our Trinity Moving team being hours late and one day load turned into two, putting our plan behind schedule. After the load commenced it became aware that the two trucks loaded would not accommodate our year old washer / dryer set. We accepted that and they were left to convey with the house sale.
1-star Google reviewMartha W.Edited 4 years ago
NOTHING shrink wrapped, bubble wrapped or padded! Items piled in garage and on screen porch and not brought into house. I DIDN’T request nightstands and upholstered couch to be left on screened porch! These “professionals” tried to move couch into house through porch and it didn’t fit. Said they’d return next day to move into house thru front door. 4:30 in afternoon and they had to leave to return rental truck. Accused me of wanting to “rearrange “items!
Reply from the business

Martha we appreciate you choosing us to be apart of your move but the you were treated very kind and fair for someone who didn’t pay $1000. I am sorry you are upset of the items being left in garage and on sun porch per your direction to the movers. Items were padded in the truck.

1-star Google reviewJames P.3 years ago
Make sure they properly secure your furniture. I am a furniture repairman and my customer had to file suit on Trinity movers because they severely damaged over a dozen pieces of his furniture and Kyle Barker of Trinity refused to file the claim to pay for the repairs. Highly unscrupulous!
Reply from the business

Are you saying this because the 5 items that were damaged as the guys went through a tornado? Also when it comes to your actions of stating repairs would be $700 dollars and then changing them to over 9k you feel you have the right to come and bash our company.

1-star Google reviewDan B.2 years ago
This is only the 2nd review of any kind I have ever posted. The 1st one was extremely positive for a local Real Estate Agent that went well above the call of duty to assist us with a recent move to our new Home. This review however is to warn any prospective people that are seeking a moving company about this organization. Their name alone drew our interest as we felt they were a "Christian" based company. This being said, it was quite the opposite.
Reply from the business

Dan, as a man of principle I’m shocked to see you give such a poor review and spout non factual information. I hope this was the second time you didn’t pay people for jobs they performed for you. We have never not shown up for a move and have always delivered on what we contract to do.

2-star Google reviewApril V.5 years ago
I hate to be a voice of dissent amid so many glowing reviews, but my experience with this company was not good. I was moving from North Carolina to Delaware to enter a Ph.D. program at a northeastern university, and as a single mother with three children, I started looking early, not just for the best price but also for a company that I felt would be trustworthy. In fact, I chose Trinity despite having better offers from other companies.
Reply from the business

Sorry about the bad experience but to answer a few of your main concerns. 1. The bunk beds beds usually come with specific tools that are needed for that type of bed. You didn’t have these tools and we offered to go get and still take it apart(you refused as it wasn’t fair to the guys to take the…

1-star Google reviewConnie T.2 years ago
I moved from Illinois to NC. I had Trinity move me and they damaged every single piece of furniture I owned They gouged my king size bed, armoire, desk and several other pieces. I have a hole in my couch and the cover on the bottom is all ripped!! They put the mirror on my dresser and it was almost falling off. Blamed me for not having the screws!! They lost one on the braces for the rods that hold up the mattress!! They didn’t want to do anything. Wanted to give me a measly amount of money.
Reply from the business

The only two items that were damaged on the move was the headboard and small stool. This happened due to having an inaccurate inventory given to us. We had to get another truck and storage.

1-star Google reviewHannah T.2 years ago
I have $6000 worth of stolen and broken items listed to report them to the DOT and the Utilities Commission. I have been called foul names in direct response to my complaints to the owners who are unwilling to take responsibility or rectify any portion of this situation. As an older single woman who was recently widowed and who needed to trust these men and their website I am warning others before they make the same mistake.
Reply from the business

Hannah I am sorry about your experience with the company you chose to move you. Unfortunately that is not us as we have not moved a Hannah Taylor. We are a small company based in NC and these flaw reviews really hurt our business please take down these false accusations

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous55 · 56%
  • Worked hard and fast33 · 34%
  • Turned up when they said20 · 20%
  • Careful with belongings20 · 20%
  • Kept in touch17 · 17%
  • Price matched the quote5 · 5%

Counted across the 98 four and five star reviews we have read for Trinity Movers WNC. A review can mention more than one thing.

In their own words

5-star Google reviewJeremiah29:1111 months ago
Pre-move they were easy to reach & communicated promptly. I couldn’t have asked for a better group of guys to help us move from North Carolina to Tennessee! They were hardworking, polite, careful with our things, & overall it was excellent service! We were blessed to have them. Thank you Kyle, Tyrell & team!!
5-star Google reviewCarolyn B.5 years ago
I am so thankful for this moving company. Everything was done for me like I asked, in a friendly and professional and timely manner, with a smile and a happy attitude. I had a full truck to move and these gents made it worry free for me and at a reasonable price. Not a scratch, not a broken piece, not an issue of any kind. I also appreciated that they communicated by phone, by email and by text. Extremely organized. Everything was wrapped and protected in record time. They hustled.
Reply from the business

Thank you for trusting us. We are glad you were satisfied and that our core values are being displayed in our work.

5-star Google reviewSandra T.5 years ago
I highly recommend Trinity Movers. In fact, Trinity is "hands down" the best moving service I have ever used. Trinity handled my move from Asheville to Florida in June 2021. Kyle and Frank are the best. They handled all the pre-moving details and did everything they said they were going to do -- and without any delays or excuses. Kyle, Frank and Luke handled the actual move. I had MANY super-breakable items, including china, crystal glasses and lamps and they did NOT break or damage a single item.
Reply from the business

Thank you for the kind words.

5-star Google reviewNatasha B.2 years ago
I'd like to stop and thank Frank, Tyrell, Kyle & Brandon for an incredible job done on a move. I had 3 Uboxes to unload into a truck and into my home. These gentlemen were professional, kind to my belongings and kept communication with me throughout the whole move. They asked where I wanted boxes that weren't color coded ( I color coded my boxes to the rooms that each box was suppose to go in) The biggest thing they moved was my laser weighing in at about 250/300 lbs.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • careful handling19
  • professional movers11
  • courteous staff6
  • reasonable pricing5
  • logistics updates3
  • loading speed2
  • careful movers2
  • flexible scheduling2
  • easy to work with2
  • competent staff2

What the company says about itself

Taken from Trinity Movers WNC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Advertises free estimatessays on their website
    Show the text this came from

    “…moving in the right direction. Get a Free Estimate 136 Cross Rd. Dr. Mills River, NC 28759”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • yelp.comreviews

Before you hire Trinity Movers WNC

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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