TROSA Moving
Mover in Durham, North Carolina
Google rating
4.3
Ratings counted
252
Are 1 or 2 star
15.5%Well above typical
The rating breakdown
39 of the 252 ratings in Google’s published star breakdown for TROSA Moving are one or two star.
Against other movers in Durham
12.5 percentage points higher than the middle of the 15 movers in Durham we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 200 | 79.4% | |
| 4 star | 10 | 4.0% | |
| 3 star | 3 | 1.2% | |
| 2 star | 4 | 1.6% | |
| 1 star | 35 | 13.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is TROSA Moving at 15.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for TROSA Moving, counted by matching the words they used.
- Damage to belongings4 · 44%
- Crew conduct2 · 22%
- Items missing or never delivered1 · 11%
Counted across the 9 one and two star reviews we have read for TROSA Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My neighbor 4 houses down was moving. Trosa pulled into my driveway by mistake. Instead of backing out they proceeded to pull through my grass damaging my grass and one of my trees. After tracking them down they denied doing it but then admitted to it. They said there was nothing they could do and they took my number and told me the company would call me to figure things out. Big surprise when I didn’t get a call. Very unprofessional. Wish I could give them 0 stars.
Broke multiple pieces of furniture, then after fully unpacking we found there were items missing, then several months after the move they call me up to ask for more money because their movers charged me incorrectly (the difference was less than $1). After all the hassle of the damaged and missing items they should have 100% eaten the cost of the mistake they caused. Will be spreading the word far and wide how terrible this service was for us.
Trosa broke the headboard to my bed when installing it to the bed frame after arriving at my new residence and did not disclose it while they were on-site or deal with me honestly afterwards. I saw the damage the evening of the move after the crew left and called Trosa to file a claim, since I had paid for Full Value Protection.
I'm sad to write that this was one of the worst service providers of any kind I have ever worked with. I'm ashamed to have to write a negative review about an organization with such a good mission, but have no other recourse given that the experience I received was so far from reasonable or fair. I originally submitted the online form with details of my move. It was never responded to, so I started calling.
I didn't end up going with this company but I thought I would share the estimate process anyway. I spoke with Anthony and he was very respectful and kind. He was upfront and discussed the whole process. The only thing that caught me off guard was that they needed to do a zoom call to give me a quote. I waited a week for the call and it went smoothly, I got my quote an hour later. I was absolutely flabbergasted. Nearly fell out of my chair...
We have used Trosa Moving and Storage on 5 occasions. They are always punctual and courteous. I have no complaints related to the movers. This last move required storage of our furniture for 3+ years. During that time we paid for "FULL …
I must say my sister and I are very disappointed in Trosa moving. We had our moving day set for 01/05/26. My sister called to see if we could push the day back a week as we felt we needed the extra time to get ready. When my sister called …
It is disappointing because I was hoping to have a good experience with this company. The person who came out to do an on-site estimate for a move was very rude and agitated any time I asked a question. Basically I felt like he was trying …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 44%
- Careful with belongings6 · 38%
- Worked hard and fast6 · 38%
- Turned up when they said2 · 13%
- Kept in touch2 · 13%
Counted across the 16 four and five star reviews we have read for TROSA Moving. A review can mention more than one thing.
In their own words
I had an amazing experience with Trosa Moving! They helped move my belongings from Durham down to Rocky Mount and the entire process was smooth from start to finish. Their prices were very reasonable, and they handled all of my furniture with incredible care and professionalism. A special shoutout to Mike and Noah — they were absolutely great! They were friendly, efficient, and made sure everything was protected and placed exactly where it needed to go. You can really tell they take pride in their work.
Used TROSA for a local move and the crew was OUTSTANDING!! They were prompt, thoughtful, and gentle with all our stuff. Excellent communication from the team leads ahead of time and day-of and extremely reasonably priced. Highly recommend working with them!
Had a fantastic experience with TROSA. They arrived on time, came prepared with plenty of workers and packing materials for us, and the move took several hours less than we had expected. They wrapped everything carefully, nothing was broken, and there were no scrapes, dents, or blemishes on anything. Scheduling the move was also seamless. I did a virtual walk-through with Barry who promptly provided me with a quote and answered all my questions.
James(JJ) and his crew were fantastic. Moved us into our new home last Saturday and treated all our furniture and belongings like it was their own. The whole team was professional, seriously efficient, and you could tell they knew what they were doing by how well they communicated with each other throughout the move. Huge shoutout to Ben Page, Will Willis, Maurice Channer, and Billy Johns. I wouldn’t hesitate to hire them again. I was typing the names on the fly, so my apologies if any are incorrect.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff35
- professional crew21
- estimate process20
- efficient movers5
- local move4
- easy move4
- furniture moving3
- move time2
- reliable moving company2
- under estimate2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- mapquest.comdirectory
- chamberofcommerce.comdirectory