Tru Solutions Utah Moving Company
Its address is in Midvale, Utah. It appears here because Google returns it for Sandy.
Google rating
3.9
Ratings counted
541
Are 1 or 2 star
25.9%Well above typical
The rating breakdown
140 of the 541 ratings in Google’s published star breakdown for Tru Solutions Utah Moving Company are one or two star.
Against other listings in Sandy
23.4 percentage points higher than the middle of the 10 listings in Sandy we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 386 | 71.3% | |
| 4 star | 10 | 1.8% | |
| 3 star | 5 | 0.9% | |
| 2 star | 11 | 2.0% | |
| 1 star | 129 | 23.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Tru Solutions Utah Moving Company at 25.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Tru Solutions Utah Moving Company, counted by matching the words they used.
- Damage to belongings2 · 40%
- Late, delayed or a no-show2 · 40%
- Price rose after the quote1 · 20%
- Crew conduct1 · 20%
- Stopped responding1 · 20%
Counted across the 5 one and two star reviews we have read for Tru Solutions Utah Moving Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My wife and I hired Tru Solutions to move into our next home. On the day of the move, the truck arrived about 1.5 hours late ( can't fault them though, they miss placed the keys). They then moved all of our stuff. They got lost for what seems 30 minutes on the drive to the house(these guys charge by the minute). Once we got to the new house some items went downstairs into the basement, some upstairs. They nailed our stairs at two spots, scratched our dining room table, and severely scratch a dresser.
I prepaid for 2 movers. 1 hour after the scheduled time I had to call them and they said one of the movers wasn't answering his phone. Waited an additional 4 hours and they never called me back and never showed up. When I called, they said I would be given a refund. It's been weeks and I'm still waiting. Now of course they don't respond to my calls or texts. I'd give them ZERO stars if I could.
After being quoted a specific amount for my move (including having their estimators come to my house for an hour to verify the quantity of belongings), the final price ended up being more than double than the original quote. My original …
Sorry Brady we will try to get this handled as we're under New Management reach out at [phone removed] thank you God bless
Horrible. First of all I'm now seeing this company is based out of Utah when I live in Los Angeles and booked them through an ad on LA craigslist. I'm wondering now if this company even services Los Angeles and it wasn't some sort of scam. …
If you want to surprise-pay almost double what they originally say it'll cost, get your walls significantly damaged and then catch them in attempting to cover it up, get lied to by the owner/head mover (hi Larry!), your tip made fun of, …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- damage to items14
- discount13
- friendly movers9
- washer and dryer hookup6
- piano moving5
- furniture placement5
- moving crew5
- damaged furniture3
- careful with walls3
- extra mover2
What the company says about itself
Taken from Tru Solutions Utah Moving Company’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
Show the text this came from
“…to ensure they’re licensed and insured. You also want to ensure they’re”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“Moving Company Learn more video GET A FREE ESTIMATE! Thank you for your message. It has bee”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“…you want to ensure they’re licensed and insured. You also want to ensure th”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- nextdoor.comsocial
- chamberofcommerce.comdirectory
- angi.comreviews
- bbb.orgreviews
- facebook.comsocial