Two Men and a Truck Moving and Storage
Mover in Hendersonville, North Carolina
Its address is in Fletcher, North Carolina. It appears here because Google returns it for Hendersonville.
Google rating
4.9
Ratings counted
746
Are 1 or 2 star
2.4%Around typical
The rating breakdown
18 of the 746 ratings in Google’s published star breakdown for Two Men and a Truck Moving and Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 716 | 96.0% | |
| 4 star | 8 | 1.1% | |
| 3 star | 4 | 0.5% | |
| 2 star | 4 | 0.5% | |
| 1 star | 14 | 1.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving and Storage at 2.4%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving and Storage, counted by matching the words they used.
- Damage to belongings2 · 13%
- Items missing or never delivered1 · 6%
- Late, delayed or a no-show1 · 6%
- Crew conduct1 · 6%
- Stopped responding1 · 6%
Counted across the 16 one and two star reviews we have read for Two Men and a Truck Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I find ironic that their motto is “Movers Who Care” as my experience was the opposite. On the day of my estimate, I waited and waited for estimator. Finally called the office. Estimator did not have my correct phone number so he couldn’t call. I had given it to them twice. OK, stuff happens. My new home was delayed so I sent a quick email to them to let them know. No response. While I did not ask a question that required a response, a quick “Thanks for letting us know, keep us posted” would have been nice.
Hello Chris. Thank you for bringing this to our attention so we can discuss it with our office. Our team is sorry to hear this was your experience and understand your frustration. With a 97% customer satisfaction, we assure you this is not the norm, as quality customer service is our top priority.
Used them in September. Filled out their involved checklist beforehand, movers never used. Never told about the $100 truck fee in multiple phone conversations beforehand with Lou Ann. 1 mover was very studious and careful, other mover (older guy) scratched my laminate flooring after I told him not to drag furniture across the floor; had to have repaired before my walk through ($50). Turned my dressers upside down to move, broke stuff inside. Broke my venetian blinds at new place ($15).
Some people that I used to work for had some furniture delivered to my home. Initially it started off great was greeted seem to be nice when it came time to move it went down hill fast. I explained to Him after multiple attempts there the is a way that it has to go he became very defensive ask could I show him it was clear inexperience was definitely at play. I'm not a mover!!!!! I explained to Him I know it will go bec I have had 2 queen size beds moved in here by professional movers.
Hi Tonia, We're very sorry to learn of your recent move experience. With a 99% referral rate, we can assure you this is not our norm. We would be happy to speak with you further and encourage you to reach our team at ([phone removed].
What is like to know when your the only family on truck do things go missing? They need to count boxes before and after. List items And keep everyone honest. Or follow truck to new destination and then check truck after supposedly empty. Some of my boxes must have fallen off the truck. Pardon the pun. Paid and tipped! Very unhappy about that!!
Hello JJ, We're very sorry to learn of your recent move experience. We can assure you this is not the norm. We would be happy to speak with you further and encourage you to reach our team at ([phone removed] so we may help.
I would certainly not recommend two men in a truck for moving services. My movers pretty much dragged their feet, and did not hustle. I’m pretty sure it cost me more than it could have. Honestly, we’re talking, dragging their feet. Additionally, a few items were left outside and it rained later that day. I didn’t see where they were left, but noticed them later. Also, upon them finishing, everything was just shoved in my living room. I had to move my TV stand since it was up on its side near the front door.
HY, this is definitely unacceptable, no disagreement there. We always aim to provide 5 star service and that is definitely not what you received. You can rest assured that we have spoken with the team that completed your move and taken the appropriate actions to ensure this level of service does…
Id leave 0 stars if I could be called them because we'd lost everything in the flooding from the hurricane and we were changing hotels and didn't wanna carry our mini fridge up the stairs to our new hotel they showed up and walked around took 3 or 4 pictures and then jumped back into the truck and left without doing anything I guess because the trash hadn't been emptied or something stupid they said sanitation concerns but there wasn't anything unsanitary there and the best part we only got part of our money back…
We’re very sorry to hear about your experience, especially during such a tough time. This isn’t the level of service we strive for, and we’d like the chance to make things right. Please give our local office a call at ([phone removed] and ask for a manager so we can learn more and address your…
Very disappointed. We needed a refrigerator moved in. The two movers did get our existing fridge downstairs and seemed like they had good work ethics... But ultimately didn't have tools and couldn't get the fridge inside. My wife and I got it inside pretty quickly after they left without any issues. And they did give us a substantial discount.
We appreciate the feedback, Jared. We are sorry we were unable to exceed expectations for your move. If you would like to discuss further, please give us a call at ([phone removed].
This will be the last time I use you or recommend you. My family has been using you for many years. I have since 2022 and gave you three chances. Well this is the last time you have new people all the time inexperienced people breaking stuff, foul mouth taking an hour to put a bed together. I’ve had enough. If I can give anyone any of advice Please do not use this company for your moving needs.
We’re very sorry to hear about your recent experience and understand your frustration. This is not the level of service we strive to provide.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous257 · 55%
- Worked hard and fast208 · 44%
- Careful with belongings108 · 23%
- Turned up when they said80 · 17%
- Kept in touch45 · 10%
- Price matched the quote8 · 2%
Counted across the 470 four and five star reviews we have read for Two Men and a Truck Moving and Storage. A review can mention more than one thing.
In their own words
From the initial phone call to the final piece of furniture put in place, Two Men and a Truck were professional, cordial, responsive, and prompt. I was very satisfied with the process of booking our move; all of the folks we spoke with were friendly, knowledgeable, and patient with our many questions. They were honest and up front about the costs - very reasonable costs - and the timing of our moving crew's arrival. Kenny's crew were awesome!
Wow Greg! Thanks for the awesome review. We are so happy our team could help make your moving day less stressful. We will be sure to send your compliments over to the guys. We hope you're settling into your new home well!
This was our fifth move with Two Men and a Truck, and once again they exceeded our expectations. This move was specifically to take advantage of a more affordable storage unit, and the entire process was smooth and stress-free. Jason, Colby, and Dominik were outstanding—professional, organized, and incredibly careful with our belongings. Their thoughtful moving process and attention to detail really stand out. Everything was handled with care, and the team clearly took pride in doing the job right.
Thank you so much for your continued trust and kind words! We’re thrilled that Jason, Colby, and Dominik made your fifth move smooth and stress-free while taking such great care of your belongings.
I've used Two Men and a Truck previously a few times in Raleigh and the team was polite, the service was acceptable but definitely nothing to write home about. However recently, after waiting in Asheville for a newly constructed apartment in Tennessee that had been delayed a few times, it was suddenly ready around the end of the month/Memorial Day weekend/college student move out. Every place I called for end of month or first week of June was booked solid.
Wow! Thank you for taking the time to share your recent experience with us! We are so happy our team could help make your moving day less stressful. We will be sure to send your compliments over to the guys. Thanks for choosing TWO MEN AND A TRUCK!
After a sketchy start with another moving company who was not local, our realtor suggested we contact Two Men and a Truck who was local. What a difference it made! All of these guys were professional, kind, and helpful to my elderly parents as they prepared to move. Jeremy came to the house to assess how many boxes and trucks would be needed to move all of their stuff (and there was a lot of stuff)! The packing team of Chris, Noah, John G., and DJ were amazing!
Hello Debbie, Thank you for choosing the MOVERS WHO CARE and sharing how your recent move went. We are proud to move our customers forward and are so happy to have helped make the day easier! We appreciate your kind words.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff78
- professional movers50
- professional crew24
- local move19
- quick movers16
- furniture moving15
- heavy item moving8
- piano moving6
- hard working movers6
- junk removal5
- appliance moving3
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- nextdoor.comsocial