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Two Men and a Truck Moving and Storage

Mover in Roseville, Michigan

Its address is in Ann Arbor, Michigan. It appears here because Google returns it for Roseville.

Google rating

4.7

Ratings counted

764

Are 1 or 2 star

5.8%Around typical

The rating breakdown

44 of the 764 ratings in Google’s published star breakdown for Two Men and a Truck Moving and Storage are one or two star.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
69791.2%
4 star
172.2%
3 star
60.8%
2 star
111.4%
1 star
334.3%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,614
5–10%
2,324
10–20%
1,521
20%+
538

The marker is Two Men and a Truck Moving and Storage at 5.8%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving and Storage, counted by matching the words they used.

  • Damage to belongings12 · 35%
  • Price rose after the quote4 · 12%
  • Crew conduct4 · 12%
  • Items missing or never delivered3 · 9%
  • Late, delayed or a no-show2 · 6%
  • Claim or refund went nowhere1 · 3%
  • Stopped responding1 · 3%

Counted across the 34 one and two star reviews we have read for Two Men and a Truck Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewcalpolyis9 years ago
These people are here to rip you off. Price for one bedroom move jumped from 250$ to 350$ without justifications. They were 3 hours late and they damaged some of my furniture and didn't even bother themselves to offer compensations . Never again.
Reply from the business

We apologize that you were unhappy with your experience with Two Men and a Truck. We would like to follow up on this move. Could you please provide us with a contact name so we can look into this further? Thank you!

2-star Google reviewKelly G.6 years ago
I can't say that I would recommend Two Men and a truck. Both guys cussed a lot (just in normal conversation, not when moving heavy items), scuffed up our wall in spots. At one point at the end of the move, the main driver was sitting in our kitchen watching my 12yr old daughter and I try to move/unbox a heavy fireplace/tv console by ourselves, and looked annoyed that we were not signing his paperwork. In the beginning of the move they disassembled two beds.
Reply from the business

Hello Kelly, We’re very sorry to learn of your recent experience and can certainly understand your frustrations. We have notified our team and encourage you to reach out directly at ([phone removed].

2-star Google reviewVivien L.Edited 7 years ago
I recently contacted this company to move an upright piano, one sofa and one dresser. Everyone at the office whom I spoke to was extremely nice and efficient. They were very good about reminding me of my appointment, questions etc. why the two stars? Few different reasons. When I was given my quote no one communicated to me that price per hour (195$) was port to port. That means you are paying the movers 50$ just to drive 30 minutes to your house before any work is done.
Reply from the business

Vivien, I apologize that we did not exceed your expectations on this move. We certainly appreciate your feedback and do read every comment to help us improve upon our services. I do know that our Move Manager was in touch with you regarding the charges and how the piano was moved.

1-star Google reviewAlex O.8 years ago
Never again will I use or EVER recommend this company to anyone ever. Issue #1: When you schedule a move they ask you for a list of all of your stuff, fair enough, they need to know how big of a truck to bring. The CSR that wrote down my list however WAY underestimated. We gave her a complete list and they only brought a single truck when they probably could have filled 2 full trucks.
Reply from the business

Mr. Olson, I regret that we did not exceed your expectations on this move. We did go back and review the call between you and the CSR where we were given an inventory of items by you that you wanted moved. We recreated the estimate based on those items.

1-star Google reviewChristopher G.5 years ago
I engaged the service to move two dressers and and a bed frame from the upstairs to the basement. I was told over the phone that the cost would be approx $150/hour and the estimate was for 1-1.5 hours, which seemed reasonable. I estimated I would pay no more than $200 for the work. I was called at 12:45 to let me know they were on there way. They arrived at approximately 1:45pm. They spent about an hour and fifteen to thirty minutes moving the furniture.
Reply from the business

Hello Christopher, We’re very sorry to learn of your recent experience and can certainly understand your frustrations. We have notified our team and encourage you to reach out directly at ([phone removed].

1-star Google reviewCarol C.Edited 3 years ago
We would not recommend using Two Men and a Truck out of Ann Arbor. We used their services last weekend and were very disappointed. While they showed up on time and were very polite during the whole move, no one seemed to really be in charge. This lack of leadership or direction from the crew as a whole caused the truck to be poorly loaded and certain important items nearly left behind. The top half of the two trucks were virtually empty.
Reply from the business

Carol, we apologize for this! We always strive to provide 5-star service but it looks like we fell short with your experience and we apologize for this. We will be sure to speak with our team, find out where the disconnect happened, and implement a new communication structure to ensure experiences…

1-star Google reviewAllison M.12 years ago
We had moved with Two Men before and had no troubles. This particular move was horrible. When we moved previous, we moved across state lines and had two apartments worth of stuff to load and unload- the total move time was longer this time than last and we had everything ready to go and were moving 8 miles down the road. The movers were texting on their phones, drinking their coffee, making trips to the truck with nothing in their hands...they could not have moved any slower if they tried. They were awful.
1-star Google reviewAmooti K.5 years ago
This is the last time I will ever use "2 Men and a Truck" this company. The crew had started putting my things in the truck, when they heard that there was a pest control unit going through every apartment checking for bugs. They became hysterical, called their boss and were ready to drop everything and live me in a lurch. I lived on the third floor, and the pest control had started from the 11th floor with a dog that was going around sniffing for bugs.
Reply from the business

We are very sorry for the experience you had with TWO MEN AND A TRUCK. We would be happy to look into this for you but we are not finding you as a customer of record in our system. Did you move with the Ann Arbor location?

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous232 · 56%
  • Worked hard and fast153 · 37%
  • Turned up when they said98 · 23%
  • Careful with belongings74 · 18%
  • Kept in touch34 · 8%
  • Price matched the quote6 · 1%

Counted across the 418 four and five star reviews we have read for Two Men and a Truck Moving and Storage. A review can mention more than one thing.

In their own words

5-star Google reviewRoss M.3 years ago
Two men & a truck saved me this weekend. I was in a time and moving crunch. Tony and his partner (I forgot his name) showed up and they hustled. They wrapped all my furniture with care and transported it with easy. It made a very stressful situation incredibly easy. Some people may be surprised by the quote they get, but you pay for the convenience and your time. Highly recommend Two men & a truck Ann Arbor to anyone looking for a next level moving service with professional and prompt staff.
Reply from the business

Greetings Ross, Thanks for the kind words! We value your feedback and look forward to seeing you again soon! Our goal will always be to provide the best experience and we love knowing yours was no different. We look forward to seeing you again soon.

4-star Google reviewLaura S.5 years ago
I hired two men and a Truck back in June 2021, the workers scratched my refrigerator pretty bad trying to get it out the door. I filed a damage report and received a call from Adam Perry, who assured me they would take care of this damage, he ordered me a new freezer door , kept me informed every step of the way also let me know my door wasn’t due in until late August, early September, Mike and Adam both called me to let me know the door was in early, and Mike came out on August 3, 2021 to install it.
Reply from the business

Hello Laura, We’re very sorry to hear about the items that were damaged during your recent move. In looking through our records it appears you have been in touch with our office and together, we have come up with a solution. If you still have concerns, please call us at ([phone removed].

5-star Google reviewT W.2 years ago
They did a very professional job with helping us pack and move things. Our things got moved quickly and didn’t have any damage. I liked how they the estimate they gave us was conservative, so we ended up coming in under the estimate when it took less time. My only regret is that I wish we’d known it would be so difficult to get our things out of their storage facility when we’d occasionally need one or two things.
Reply from the business

Greetings T, Thanks for the kind words! We are happy to read that our team has been able to provide exceptional service for you. We look forward to providing you with more great moving experiences in the near future.

5-star Google reviewDeb G.4 years ago
I’ll only use the best movers TWO MEN AND A TRUCK! I’m about to use this moving service for the 4th time! I should have left a review sooner. They are very professional & friendly. Respectful to you & Everything you own! Lol💕 This move is my biggest. Kim does the estimate so fast it’s unbelievable. They always answer phone & any questions no problem. The guys moving your stuff are awesome. Over the years they’ve all been fantastic! On time, keep in touch through moving process. They’re fast too.
Reply from the business

Dear Deb, Thank you for taking the time to share your experience. We're thrilled that you had a 5-star experience at our location. We look forward to serving you many more times in the future! It was a pleasure to serve you.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • polite staff72
  • professional movers44
  • estimates26
  • professional crew16
  • quick movers13
  • punctual staff12
  • moving heavy items11
  • careful handling of furniture9
  • junk removal9
  • accurate quote6

Before you hire Two Men and a Truck Moving and Storage

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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