U-Pack
Google rating
4.3
Ratings counted
4
Are 1 or 2 star
Not enough ratings
We hold limited information on this company. We have read 4 reviews for it, so anything below about what reviewers say rests on very little text. That is missing information rather than a clean record, and it is not a judgement about the business either way.
The rating breakdown
Google shows 4 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 1 of those is one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 3 | 75.0% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 25.0% | |
| 1 star | 0 | 0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Pack, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for U-Pack. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Stuff arrived on time, but most of it was all damaged. We packed to the cieling and secured the load, just as they advertised. Wouldn't use again. 2 stars only because of the arrival date.
Hi Sean, I'm so sorry to see that you had this experience with your move. Could you email your reference number and details to [email removed], please? We would like to look into this further for you. Thank you, Brooke D.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said1 · 33%
- Careful with belongings1 · 33%
Counted across the 3 four and five star reviews we have read for U-Pack. A review can mention more than one thing.
In their own words
We've used U-Pack for two cross country moves. They are an excellent value and have great customer service. I won't use another company in the future if I can help it. We used the pods previously, and recently the trailer. Not U-pack's fault at all but be diligent and careful about how things are packed in the trailer. Our movers were great at getting things packed in, but some items had damage from the rough ride and just gravity doing it's thing over thousands of miles.
Hi, Gwenosaurus Rex! Thank you for taking time to leave us a review. We're so glad we were a great fit for your moving needs, and we appreciate your business. Wishing you all the best in your new home!
We loved our experience with U-pack. We moved from Lacrosse, WI to Kansas City over the holidays. They were prompt and easy to contact. For our one bedroom apartment we ended up adding 2 extra feet of space which was perfect and did not …
There are not enough stars for this review! From scheduling to unloading - every step along the way was an A+ experience! We were a little late to schedule help with unloading - no problem! We had to change drop-off and unloading dates - no problem! Every call we made was met with a pleasant, accommodating voice who was dedicated to the very best customer service! A special shout out to Carol in La Crosse WI!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- stars2
What the company says about itself
Taken from U-Pack’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Door Delivery Service Center Delivery Guaranteed Delivery U-Pack Storage Get Started Rea”Raw text captured from the page, including any surrounding navigation.
- Advertises financingsays on their website
Show the text this came from
“Customer Reviews Billing and Payment Financing Options About U-Pack ABF Transportation Tariff”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- facebook.comsocial
- mapquest.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews