U-Pack
Mover in North Bergen, New Jersey
Google rating
4.4
Ratings counted
33
Are 1 or 2 star
9.1%Above typical
The rating breakdown
3 of the 33 ratings in Google’s published star breakdown for U-Pack are one or two star.
Worked out from 33 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other movers in North Bergen
About the same as the middle of the 3 movers in North Bergen we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 23 | 69.7% | |
| 4 star | 7 | 21.2% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 9.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Pack at 9.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Pack, counted by matching the words they used.
- Late, delayed or a no-show1 · 33%
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for U-Pack. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I am from new mexico and use this moving service to new jersey in teaneck. At first every thing was a smooth sail, trailer arrives in new mexico load my stufs then they shipped it to nj. I need to fly from nm to nj to received it and when I contacted upack their agent named Joan is very transactional, arrogant and unprofessional.
We're sorry to hear about your experience, Philip, and we will share your comments with leaders. Would you mind sharing your reference number and any additional information with us at [email removed] so we can review this further?
Super disorganised service. Showed up extremely late and required me to call the warehouses plus the main office almost every day because they kept forgetting to process my move. Doesn’t deliver on weekends
We're sorry to learn about your experience, Marieke. This is not what we want or expect for our customers, and we value the opportunity to address your concerns. Please email your reference number and any additional information to our team at [email removed], and we will follow up.
Would give it a 0 if I could. Delivered my cube to the wrong address, told me they'd deliver mine to me and instead I had to go and pick up my stuff from their yard where I waited several hours after they told me they had delivered it to …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 31%
- Turned up when they said2 · 13%
- Worked hard and fast2 · 13%
- Kept in touch1 · 6%
Counted across the 16 four and five star reviews we have read for U-Pack. A review can mention more than one thing.
In their own words
From start to finish, U-Pack provided us with a great experience. We had searched ,multiple moving pod services and decided on U-Pack. We were so glad that we chose them. From the beginning, obtaining a quote...customer service was nice & friendly. They provided us with a reasonable quote for one pod for our move from NJ to Florida. Once booked, we also received text messages as well as emails throughout.
Relocating from New Jersey to Florida was not going to be inexpensive. I looked at moving companies, do-it-yourself U-Haul style, or UPack with a rental van to drive us down. I ended up doing the hybrid method of renting a van for odds and ends and driving to Florida, and letting UPack drive the big stuff. Although I probably didn't save MUCH money doing it this way, I think the hybrid way of half-freight, half-self move is probably the most cost effectivec and the most comfortable.
Used them for a inter-state move with a 26' trailer. Dropoff/pickup was timely, everyone was extremely friendly, and the cost was amazing compared to other self-move/storage services. Had to store items on the truck for a few days between the move, and they just held it at the facility. I almost went with a different service, and called this company for a final quote, and I'm really glad I did. I can't imagine too many people raving about a moving company, but I have been.
When I arrived to pick up my ReloCube, it wasn't ready and I had to spend half an hour digging it out. The guy who met me helped me with a shovel and digging, but it's something that shouldn't happen, especially when you call them 2 business days in advance.
We're sorry to learn about the delay during your Relocube pickup, Aleksei. We value your feedback and your business, and we have shared your comments with leaders in the area for further review.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cost10
- quote5
- pick up5
- trailer4
- apartment4
- worry3
- storage3
- relocation2
What the company says about itself
Taken from U-Pack’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises financingsays on their website
Show the text this came from
“Customer Reviews Billing and Payment Financing Options About U-Pack ABF Transportation Tariff”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Door Delivery Service Center Delivery Guaranteed Delivery U-Pack Storage Get Started Rea”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- manta.comdirectory
- mapquest.comdirectory
- chamberofcommerce.comdirectory