U-Stor-It
Mover in Charlottesville, Virginia
Google rating
4.9
Ratings counted
185
Are 1 or 2 star
1.1%Unusually few
The rating breakdown
2 of the 185 ratings in Google’s published star breakdown for U-Stor-It are one or two star.
Against other listings in Charlottesville
2.4 percentage points lower than the middle of the 18 listings in Charlottesville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 170 | 91.9% | |
| 4 star | 12 | 6.5% | |
| 3 star | 1 | 0.5% | |
| 2 star | 1 | 0.5% | |
| 1 star | 1 | 0.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Stor-It at 1.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 21%
- Worked hard and fast2 · 14%
- Turned up when they said1 · 7%
- Price matched the quote1 · 7%
Counted across the 14 four and five star reviews we have read for U-Stor-It. A review can mention more than one thing.
In their own words
Staff (Beverly) very courteous and knowledgeable. She promptly assisted me in meeting my storage needs and granting access within a few minutes.thanks!
Thank you for recognizing Beverly's excellent service at U-Stor-It in Charlottesville! We are thrilled to hear that she provided prompt assistance and met your storage needs efficiently. We appreciate your 5-star feedback and look forward to assisting you again in the future!
This is our third summer renting a storage unit at this location. We have been so pleased with the customer service- Beverly is the reason we keep coming back! Rental is easy and quick!
Thank you so much for choosing U-Stor-It for your storage needs! We truly appreciate your 5-star feedback!
Staff were super nice. Units were easy to find, secure, and clean. I deducted a star only because the check-in process was kind of long, seemed like it could have been more streamlined. Really not a major issue given all the other hassles of moving, though. I'd give them a 4.5 if I could.
Thank you for your kind review; we are happy to pass along your comments to the team!
Beverly was the sweetest and answered all of our questions. The units were very clean. It has security cameras and a gate. Definitely recommend them.
Thank you for the wonderful review of U-Stor-It in Charlottesville! We're so glad Beverly provided such friendly service and was able to answer all your questions. We work hard to provide clean storage units, secure gated access, and … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- convenient location5
- fast process4
- efficient staff4
- easy to work with3
- office staff3
- helpfulness3
- clean units2
- contract terms2
- rental process2
- accessibility2
What the company says about itself
Taken from U-Stor-It’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
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“…peace of mind. This provides you with 24/7 personal unit monitoring, instant activ”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Operator in Northeast Florida for more than 8 years. Scott is a graduate of Lanier Technica”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…he Nicholson Companies, Inc. on and off since 1995. Christie Nicholson serves as Vice-Pres”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“(757) 918-7612 and receive your free quote today. Facilities Nearby U-Stor-It Ruck”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- mapquest.comdirectory