Universal Moving & Storage
Mover in Hayward, California
Google rating
4.7
Ratings counted
19
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 19 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 1 of those is one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 17 | 89.5% | |
| 4 star | 1 | 5.3% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 5.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Universal Moving & Storage, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for Universal Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Watch out if you use this company. They’ll randomly code all your stuff as damaged at the place of origin so that way they don’t have to pay anything when stuff arrives actually damaged. There’s a ton of our stuff that got damaged and on the paper some of our brand new appliances were put down as badly worn or cracked? There’s not a single thing wrong with them still. (Luckily). Worst moving experience and worst company to use.
First we would like to apologize for any inconvenience that may have been caused. Second, we would like to thank you for your military service. Since this is a military sponsored move we will work with the packing company, the storage … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 38%
- Worked hard and fast4 · 25%
- Turned up when they said2 · 13%
- Careful with belongings2 · 13%
- Kept in touch1 · 6%
Counted across the 16 four and five star reviews we have read for Universal Moving & Storage. A review can mention more than one thing.
In their own words
Universal movers was great. They helped us move out of our 1 bedroom apartment. They showed up on time (like 5 minutes in to their scheduled window), were super efficient and careful, and were friendly and easy to work with. I'd very much recommend them.
Thank you for your comments it is very important for us thank you
Antonio and his team were fantastic. They attended to every detail of our move, from arrival time to items that needed special handling. The crew was all incredibly friendly and responsive. And the entire move happened on-time and on-budget. Will definitely use them again.
Thank You!!😀 …
Over the last 6 years, we've worked with Antonio and the Universal team on dozens of client moves. Their can-do attitude, skill in moving (including large, delicate, specialty items) are huge assets to projects our team handles. Clients trust us with their prized personal possessions and their homes. There is no greater trust than that. We don't hesitate to refer our clients to Universal as an extension of our team.
Thank you so much for the kind words and for trusting us over the years! It’s always a pleasure working alongside the Changing Places team. We truly value our partnership and look forward to continuing to support your clients with care and professionalism.
I Have been working with the guys at Universal Movers LLC hand in hand for the last couple of months. It has been an absolute pleasure - They are incredibly professional, polite and run a great operation. If I was choosing a mover for a local, Intra-state, or long distance move originating from California, they would be my first choice. Keep up the great work guys!
Thank you!!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficient3
- kind staff2
- responsive crew2
- staff2
What the company says about itself
Taken from Universal Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
Operating numbers published on their site
- USDOT 2534165
Interstate movers in the United States are regulated federally, and these numbers can be looked up against the public register. We reproduce what is printed on the company’s site; we do not check whether the number is current, or whether it belongs to this business. Look it up on the FMCSA register ↗ (opens in a new tab)
- Says it is licensedsays on their website
Show the text this came from
“…power in the Mission District. Fully Licensed: USDOT - 2534165, CA - 430563, CPUC : C”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“…the San Francisco area in 2010. As a family-owned and operated business, we prioritize ex”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bizapedia.comdirectory
- mapquest.comdirectory
- yelp.comreviews