Up and Up Moving and Storage
Moving and storage service in Oakland, California
Google rating
4.8
Ratings counted
57
Are 1 or 2 star
3.5%Around typical
The rating breakdown
2 of the 57 ratings in Google’s published star breakdown for Up and Up Moving and Storage are one or two star.
Against other listings in Oakland
2.6 percentage points higher than the middle of the 18 listings in Oakland we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 52 | 91.2% | |
| 4 star | 2 | 3.5% | |
| 3 star | 1 | 1.8% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 3.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Up and Up Moving and Storage at 3.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Up and Up Moving and Storage, counted by matching the words they used.
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Up and Up Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I was referred to this company by southshore apts. even though they knew nothing about the company, where they are located or who runs the company. When i booked the movers i informed them that i would need them to pack up my things prior to moving. They showed up with NO PACKING MATERIALS (theyre a moving company.........) so they charged me to go shopping for boxes and for 3 hours of labor but DID NOT leave the boxes nor did they do anything.
Dear Lisa, I am unable to find your name in our system. Are you sure that you used Up and Up Moving? Please reach out to our business line directly, and I will make sure to resolve this issue completely for you if you did in fact use our service. Thank you so much. Best, Matteo
I’m so disappointed with the service, 8hrs to move 15min from oakland one bedroom apartment. All the packing was done and my friend & myself helped greatly moving items etc. besides having to pay 1k after being quoted 150hr for a couple hours job I quickly noticed that they were purposely taking their time to make the money stretch. Exactly at 3pm the movers were miraculously done from starting from 8am. I was okay with never using the moving service again until my bed collapsed after I sat on it.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous27 · 55%
- Worked hard and fast24 · 49%
- Careful with belongings9 · 18%
- Kept in touch6 · 12%
- Turned up when they said4 · 8%
- Price matched the quote1 · 2%
Counted across the 49 four and five star reviews we have read for Up and Up Moving and Storage. A review can mention more than one thing.
In their own words
TL;DR - Warm, professional, and FAST. So good we doubled their tip! Wow, I'm really blown away by the level of customer service, professionalism, and warmth that Jesús and Alfonso showed us while moving our things! First, they showed up exactly when they said they would and while we'd planned to ask them only to move our big items, they told us it was no problem for them to take some of the luggage and bags that we'd packed.
Our busy home staging company used Up and Up to pack and move several of our staged homes. Their crew is a pleasure to work with - they show up on time and work quickly. Plus, they are truck packing ninjas! They fit everything in one truck every time saving us multiple trips. Their prices are reasonable and scheduling is easy. Matteo is super responsive and has accommodated us with short notice many times. We will use them for all our future moving needs and you should too!
I got a great quote from the scheduler, Edie, and when I had a question about them being able to help me move my freestanding punching bag, she had the owner, Matteo, give me a call directly. They addressed all my questions, and were very professional. They sent me documents to read so I knew what to expect, and continued to answer questions as I had them. On the day of, my two movers actually were able to show up early and made things run very smoothly.
$155/hr for 2 people with an 3-hour minimum = $465 minimum. Jesus and Anthony helped us unload a 10-ft U-Haul truck into a high-rise apartment and completed the job in about 1.5 hours. They were friendly, understood the directions, and were efficient despite the complex route from the loading dock to my apartment. Taking a star off due to scheduling communication issues. We reserved the loading dock and moving elevator starting at 11 AM.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling8
- diligent crew6
- fair pricing4
- efficient staff4
- furniture moving3
- bed assembly3
- responsive3
- office move2
- truck packing2
- efficient moving2
What the company says about itself
Taken from Up and Up Moving and Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
Show the text this came from
“…and staging floor protection, coverage, licensed/insured safe and convenient valet stora”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
Show the text this came from
“…floor protection, coverage, licensed/insured safe and convenient valet storage exper”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- birdeye.comreviews