Value Store It Self Storage
Self-storage facility in Jupiter, Florida
Google rating
4.9
Ratings counted
350
Are 1 or 2 star
3.1%Around typical
The rating breakdown
11 of the 350 ratings in Google’s published star breakdown for Value Store It Self Storage are one or two star.
Against other listings in Jupiter
About the same as the middle of the 9 listings in Jupiter we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 337 | 96.3% | |
| 4 star | 1 | 0.3% | |
| 3 star | 1 | 0.3% | |
| 2 star | 2 | 0.6% | |
| 1 star | 9 | 2.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Value Store It Self Storage at 3.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Value Store It Self Storage, counted by matching the words they used.
- Price rose after the quote1 · 14%
- Crew conduct1 · 14%
Counted across the 7 one and two star reviews we have read for Value Store It Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I would not recommend this place unless you want to be overcharged. I actually overfilled the amount of gas in their truck before returning it. I was still charged and told that it was an incorrect amount. No matter what you do they’re looking for extra money and will charge you. Find a different place unless you want to be scammed.
Thank you for your feedback. We’re sorry for the frustration this experience caused and understand how upsetting unexpected charges can be. Our fees and charges are clearly explained during the rental process, included in the signed agreement, and reinforced through email and text reminders with…
i had a uhaul reserved for 730 on fri and at 5pm the store says we have a flat tire and cant rent it. the crazy part is they just noticed it at 5pm when they were leaving to go home. i would not suggest this place for uhaul. now my weekend is messed up because of them. cant find good help anymore.
This used to be life storage, when that company was running this place it was fantastic. It is now one of the worse places to rent from. Between the rates changing every few months to poor leadership and terrible corporate greed policies. …
BAIT AND SWITCH, not sure how they have good reviews but here is the problem I have with this company. I rent a unit at a promotional rate. Bert the manager told me at the time of renting that you would see occasional price increase of 10 …
Hi Kevin, Thank you for sharing your feedback. We’re sorry to hear about your frustration regarding the rate increase and the communication you experienced. We strive to be transparent and supportive, and we regret that you felt your concerns were not addressed in a timely manner.
Did a self check in with U-Haul I was told I could skip the line but had to wait to get keys. Horrible customer service.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 15%
- Price matched the quote1 · 8%
- Worked hard and fast1 · 8%
Counted across the 13 four and five star reviews we have read for Value Store It Self Storage. A review can mention more than one thing.
In their own words
Excellent service definitely come see them⁰) for everything you need with a great price.
Hi, Nicole. We are thrilled to learn that you had a positive experience with us!
I have rented from this facility quite a few times and am very pleased.Barbara is so pleasant and so helpful. It made the experience so much better and easier. The last time she didn't have a truck, then she helped us get one at a nearby location. She is awesome!
Thank you so much for your kind words, Lynn! We are thrilled to hear that you have had such a positive experience renting from our facility. Barbara is indeed a valuable member of our team, and we are glad to hear that she was able to assist you in finding a solution when there was a shortage of…
Barbara is the best!! My first time with a storage unit and she walked me thru every option in detail, asked questions to help me decide but didn’t pressure me to make a decision! So thankful she was my experience and thankful to store my small business here!!
Thank you so much for your kind words, Bianca! We are thrilled to hear that Barbara provided you with exceptional service during your first experience with a storage unit. We strive to make the process as seamless and stress-free as … More
It was an absolute joyful experience to finally call a place home for our wandering excess if stuff. Barbara and her team was outstanding.
Thank you so much for your kind words, Albert! We are thrilled to hear that you had a joyful experience with us and that our team, led by Barbara, was outstanding in helping you find a place to call home for your belongings.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- unit selection26
- climate control8
- moving experience5
- truck rental5
- secure facility5
- new facility5
- locker3
- new building3
- luxury storage2
- covered entry2