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Walsh Moving & Storage

Mover in Torrance, California

Google rating

4.7

Ratings counted

181

Are 1 or 2 star

7.2%Above typical

The rating breakdown

13 of the 181 ratings in Google’s published star breakdown for Walsh Moving & Storage are one or two star.

Against other listings in Torrance

This company7.2%
Typical listing in Torrance0.7%

6.5 percentage points higher than the middle of the 13 listings in Torrance we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
16390.1%
4 star
21.1%
3 star
31.7%
2 star
63.3%
1 star
73.9%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Walsh Moving & Storage at 7.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Walsh Moving & Storage, counted by matching the words they used.

  • Crew conduct5 · 36%
  • Damage to belongings4 · 29%
  • Items missing or never delivered2 · 14%
  • Price rose after the quote1 · 7%

Counted across the 14 one and two star reviews we have read for Walsh Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

2-star Google reviewChris S.9 years ago
Two stars is generous but it is mainly for Chris and how he handled the initial call and the crews on both ends that worked very hard- So many scheduling snafus and changes in pricing original change was $1000 after I had the truck weighed it was only $250 or so higher. They may be a solid local mover but I don't think they are a cross country firm.
1-star Google reviewCarmen S.9 months ago
I requested packing and moving services for Oct 19, 2025. The events that happened on that day were not professional and I deeply regret requesting the services of Walsh Moving & Storage. The two men that arrived and explained to me some of the process and proceed to move some of my already packed boxes. They opened my already packed boxes to put more things. A mover, Dwayne, said he needed to use my bathroom.
2-star Google reviewMartin P.7 years ago
SHARK ALERT This company packed, stored and then delivered my stuff. Positive: they showed up on time and overall did good work. However, for both packing and unpacking I was charged more than the quote. For packing, despite a detailed walk-through on which the quote was based, I was charged more than 50% greater than the quote. When I challenged this XXX was condescending.
Reply from the business

UNFAIR. I could not find any move or storage customer with a name resembling Martin P. If you and your complaint is genuine, call Tom at [phone removed]. I will help resolve the problem.

1-star Google reviewJoel O.7 years ago
Hired this company through a recommendation of a good friend of 35 years who retired from his own Moving Company in the South Bay. From the very beginning I advised the owner Thomas “Tom” R. Sapper that he would have to obtain a “Moving Permit” from the City for $80.00 or could be looking at a potential fine of up to $1,000. & Penalty Assessments ( approximately an additional $2,300. ) if someone from his Company did not pick one up from City Hall, which was open at the time.
Reply from the business

Walsh parked next to his home to save time loading. We were blocking the street and knew we may have to move, but this spot was closer. Cars could go around the block. Once the police asked us to move, we did move further away to the nearest spot where we could park legally.

1-star Google reviewRed F.Edited 6 years ago
My name is Londy. My son found this company, supposedly through interviews, which was a huge mistake! It was a terrible experience. They are unpunctual, extremely expensive, and work very slowly just to make up for lost time. They are also terrible at organizing; they throw everything in however they feel like it. I urgently needed to move from my home in Harbor City to Storage Extra Space in Wilmington City, and I rented a 10x10 storage unit, which was enough for everything I owned.
Reply from the business

NOT FAIR. My Spanish is limited, however I understand the majority of this complaint. Nazareth Escobedo booked the move, he is Londy's son. He gave us a short list of items to move, so two men and not a full day. He would be paying for the move.

1-star Google reviewArmon K.11 years ago
I just had a run-in with one of the drivers of this company around 8:30 pm on Sept 2 2014. I was driving down the narrow Hoffman Ave and noticed a large truck coming the opposite way. I found a place to pull over so that he may pass. He pulled up beside me and asked if I was moving, I replied yes. Apparently I did not reply to his satisfaction and he became to become verbally aggressive. I told him to move on and let me go on my way. He then blocked me in, got out of his truck and verbally assaulted me.
2-star Google reviewMartin G.9 years ago
The move started well they loaded my whole house in 2 and 1/2 hours and the drive time was not that bad. It all went wrong on the unload, and YOU MUST READ the fine print. your bill will included there three breaks and them to take a 1/2 hour lunch and at 135 per hour that is expense time. Also if they damage any of your items you are out of luck and lie about the repair and claim process.
2-star Google reviewKerry L.4 years ago
So these guys were pretty terrible. From a grumbling and complaining crew, not delivering on services and ruining a bunch of things. They were hired to pack, move and unpack. During their packing they did things like put free weights on top of plastic containers so the containers broke. They put packing tape on the back of framed paintings woth painted backs which destroyed the art. They broke a TV and didn't unpaack anything.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous79 · 52%
  • Worked hard and fast48 · 32%
  • Turned up when they said41 · 27%
  • Careful with belongings31 · 21%
  • Kept in touch11 · 7%
  • Price matched the quote8 · 5%

Counted across the 151 four and five star reviews we have read for Walsh Moving & Storage. A review can mention more than one thing.

In their own words

5-star Google reviewKimberly E.4 years ago
I hired Walsh to handle a rather complicated local move that involved three different locations and furniture / boxes pick up and drop off at each location. Walsh sent us a fantastic team -- Manny, Eric, and Sergio. They were the best! The team arrived at our first location on time and they were friendly, completely professional and thorough. They worked quickly but took no short cuts when it came to wrapping furniture pieces and packing the boxes in the truck!
Reply from the business

Thanks Kimberly. A challenging move is what we live for. We are here to serve your moving needs not our needs. The rest falls into place.

5-star Google reviewJoe I.5 years ago
Moving and choosing a company to facilitate the move can be challenging. But Walsh made it easy. They gave us a fair price, offered a discount for cash, showed up on time and delivered in every way. Their men were amazing. Ritchie, Joe, Alvin, Sergio, Nick and Larry did an incredible job of ensuring all our belongings, including antiques and lots of glass items were loaded and unloaded safely without any breakage or losses.
5-star Google reviewDulce C.6 years ago
Ricardo was very helpful and patient in helping me move during the covid crisis. His guys were efficient, responsive, punctual, helpful and friendly; they also worked for this company for many years so I knew I was in good hands! Ricardo also works with his wife Heather who is a realtor and both were extremely kind and helpful to me. She helped me look for several apartments. It is stressful to move but that is even more so when you have to do it in the middle of a pandemic.
5-star Google reviewJessica M.a year ago
Walsh recently moved us from Manhattan, KS to Santa Clarita, CA. This was our first time using them. They were easy to work with over the phone setting up the service( Adan- was great) the price was right, and the movers were efficient, careful with our stuff, and really pleasant. They really go the extra mile. The movers showed up an hour early on move day. They worked with us on a delivery day and time due to my husband’s work schedule being crazy. Thomas the long distance manager was great as well.
Reply from the business

Thanks for the great review Jessica. We do not require payment on long distance moves until delivery. We would never hold someone's goods and demand more money for no reason at all. I am wishing your husband well at his new job with USC.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • polite staff17
  • professional movers16
  • efficient movers6
  • no hidden fees4
  • moving heavy items3
  • punctual staff3
  • last minute move2
  • reliable moving company2
  • long distance move2
  • accurate quote2

What the company says about itself

Taken from Walsh Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Describes itself as family ownedsays on their website
    Show the text this came from

    “…service throughout the USA. We’re family-owned and operated, with over 60 years of exp”Raw text captured from the page, including any surrounding navigation.

  • Mentions the Better Business Bureausays on their website
    Show the text this came from

    “…aren’t able to do this. We have an A+ rating with the Better Business Bureau. We car”Raw text captured from the page, including any surrounding navigation.

  • Says it is insuredsays on their website
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    “…more secure. We stack your vault in a fully insured warehouse with limited access. Vault St”Raw text captured from the page, including any surrounding navigation.

  • Says it is licensedsays on their website
    Show the text this came from

    “…breakage. Plus, Walsh movers are licensed and insured. Anything damaged is usuall”Raw text captured from the page, including any surrounding navigation.

  • States how long it has tradedsays on their website
    Show the text this came from

    “8217;re family-owned and operated, with over 60 years of experience in residential and commer”Raw text captured from the page, including any surrounding navigation.

  • States a founding yearsays on their website
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    “…of the same building in Torrance, CA, since 1964. We focus on customer service and the q”Raw text captured from the page, including any surrounding navigation.

  • Advertises a warranty or guaranteesays on their website
    Show the text this came from

    “…you want. Concerned about costs? Get a guaranteed quote for peace of mind. Commercial Mov”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • yelp.comreviews
  • yellowpages.comdirectory
  • chamberofcommerce.comdirectory

Before you hire Walsh Moving & Storage

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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