West Michigan Piano

Had a 9am appointment to have a piano moved. Showed up at noon. Said it would take 30 minutes to load and they would call me when on their way to my house. 2pm nothing. Called both movers no answer. Called office and directed to call jim. (Its 3:30 at this point) informed me the piano would fit up stairs. it sure would’ve been nice FOR THE MOVERS TO CALL ME AND TELL ME.

In 2013 I bought a new piano and was really happy with it. It's a beautiful white Edelweiss. I had their recommended turner come for a couple years and everything seemed fine. I decided to hire a different tuner and while he was working on the piano he told me he had bad news. He told me the sound board was cracked and also that one of the legs had been broken. I got under the piano and saw a mess. How did my brand new piano have a broken leg?

Zero stars. After arranging a piano pickup, they did not call with an estimate nor arrange payment. They picked up the piano and then refused to deliver it as promised. When confronted with their lack of professionalism, they said "we've been in business for 30 years" as if that were license to keep my piano indefinitely or have zero customer service sense. I had to schedule another pickup. Fortunately Two Men and a Truck were professional, kind, and communicated frequently. Avoid these people.

I was in the market for a used piano. I felt completely dismissed by the staff at WMP on two separate visits. In April, I came in and browsed inventory. The gentleman who was working was familiar as he serviced my old piano once. I thought it was odd that he laughed when I asked what year the C3 I was looking at was built. "I never understand why people ask about the year of a piano" he said in an arrogant tone. Like I was some used car buyer. The C3 has three distinct generations actually. Never mind.

I was shocked to be on the phone when they were quick to turn a sincere inquiry call into a sales opportunity. The man I spoke with didn’t seem to have much tact or consideration. It was also VERY insulting to hear them completely dismiss and attack antique pianos! They may have a lovely showroom and fantastic capacity to move pianos, but I would never give them my money.

Called to ask how to clean my inherited piano and ask about getting it tuned. The man I talked to wasn't very friendly. He briefly explained how to clean a piano and then said "okay I need to let you go so I can take this other call" I didn't even get the chance to ask about tuning. I will be taking my money somewhere where they give me the time of day.

They offered me 400 dollars for my Steinway grand! What a racket they have going on! I would not recommend West Michigan Piano.