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Wirks Moving and Storage - Woodstock Movers

Mover in Decatur, Georgia

Its address is in Woodstock, Georgia. It appears here because Google returns it for Decatur.

Google rating

4.7

Ratings counted

601

Are 1 or 2 star

8.3%Above typical

The rating breakdown

50 of the 601 ratings in Google’s published star breakdown for Wirks Moving and Storage - Woodstock Movers are one or two star.

Against other movers in Decatur

This company8.3%
Typical mover in Decatur8.5%

About the same as the middle of the 4 movers in Decatur we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
54190.0%
4 star
61.0%
3 star
40.7%
2 star
91.5%
1 star
416.8%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Wirks Moving and Storage - Woodstock Movers at 8.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Wirks Moving and Storage - Woodstock Movers, counted by matching the words they used.

  • Damage to belongings7 · 78%
  • Price rose after the quote1 · 11%
  • Late, delayed or a no-show1 · 11%
  • Stopped responding1 · 11%

Counted across the 9 one and two star reviews we have read for Wirks Moving and Storage - Woodstock Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewTerry C.Edited 3 months ago
We worked with them as Motivated Movers. If someone from Wirks wants to make this right, please reach out. Do not do business with this company. They have no insurance to fix anything that gets damaged. Please read all reviews. We hired them to move our furniture when we had our hardwoods refinished. When putting the furniture back in the home, they damaged the new hardwoods. It was pretty minor, in the grand scheme of things. We were told to file an insurance claim, which we did.
Reply from the business

Terry, thank you for sharing your feedback—we’re sorry to hear about your experience and understand how frustrating that must have been. … More

1-star Google reviewMeagan F.Edited a year ago
Edit: They responded to this review. I emailed them like they asked and they have yet to respond. They’re not interested in fixing this. They will ruin your things and ghost you. DO NOT USE THIS MOVING COMPANY. DO NOT USE THEM. First of all they showed up super late. They do not wrap your things like their website advertises. They wrecked our stuff. We used them to help us move in December. We were quoted half of what we were actually charged. They broke a post off of our bed.
Reply from the business

Hi Meagan, We are so sorry to hear about your experience. Can you please reach out to us at … More

1-star Google reviewSherrise J.Edited 3 years ago
I do not recommend at all, moved a 1 bedroom and it took over 7 hours. I was over charged one guy was smoking on the job. My mattress is is ripped, most of my furniture is scratched, my sofa was ripped, and my dining table is completely broken. Filed for them to fix it but now I am blocked I really want my money back. I felt completely taken advantage of and their owner could care less
1-star Google reviewMax M.11 months ago
We hired motivated movers for a local move. We hired them to do the packing for downstairs rooms and for them to do the actual move the following day. During the move, one of the movers dropped one of my items onto the concrete walkway. The item was an ultrasound machine worth an estimated $1800. The guy was apologetic and said it was his fault for rushing and not holding it securely. I had purchased the insurance coverage up to $10,000 for the move and the moving guys assured me I would be taken care of.
Reply from the business

Hey Max, Typically reviews are addressed from a plural perspective, but I want to be clear about what happened in this specific case. When I conducted an inspection of the property, I specifically pointed out this machine as something that we would not typically pack, because I didn't know what it…

2-star Google reviewWolf163 months ago
Be careful in choosing this company as their attention to detail and caring of your property is mismanaged. They didn’t wrap items in blankets to protect them and just stacked items on and under one another. This was a 9 mile move…..No accountability for broken items, damage to move out home property and overall service. Giving two stars is generous at this point as we’ve yet to receive settle up payment for damaged goods during move.
Reply from the business

Thank you for sharing your feedback, Mr. Wolford. We’re sorry to hear about your experience and understand your frustration regarding the concerns you described. … More

1-star Google reviewHeather C.Edited 2 years ago
Terrible experience. They were late and moved like turtles. Took them 7 hours to do a 3 hour job. It was very clear they were trying to take as long as possible. I called the manager, Kevin, and haven’t heard back from him. It’s very disappointing. And then on top of that they just threw stuff in the house. I can’t not even explain how terrible of an experience I had. I’ve used them before and they were GREAT, but something has changed since then! UPDATE: while I was given a $200 refund my review still stands.
Reply from the business

Hey Heather, Thanks for the feedback. … More

1-star Google reviewWarren M.Edited 8 years ago
UPDATE: They responded to my review admitting they damaged our furniture and admitting to the Court Order, but still call us liars and have refused to reimburse us per the Court Order... so we're going to ask the Court to hold them in contempt and apply interest and all other penalties allowed by law. Nothing like altering a Contract after the fact & without client consent, damaging property, ignoring a Court Order and calling your clients liars to build a loyal customer base. Not a smart move!
Reply from the business

We love truthful reviews at Motivated Movers, but this review is false. The customer did not pay for the move because of damages. We informed the customer that it is state law that services rendered had to be paid for before we can file a … More

1-star Google reviewSteve S.2 years ago
Please never use them and made mistake we did. Rushed and Damaged multiple items, took chunks out of walls and dropped door of fridge after spending and charging me for 2 hours when they were confused on how to get in door. . Kevin, manager at Woodstock admitted fault and then dodged calls and didn’t repair. Tried for months to get them to repair with no success.
Reply from the business

Hey Steve, Thanks for the feedback. … More

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Worked hard and fast6 · 40%
  • Professional and courteous5 · 33%
  • Careful with belongings2 · 13%
  • Turned up when they said1 · 7%

Counted across the 15 four and five star reviews we have read for Wirks Moving and Storage - Woodstock Movers. A review can mention more than one thing.

In their own words

5-star Google reviewPrecious F.11 months ago
Khalil, Hunter & Ryan was fast and prompt. They all finished the entire project within 2hrs. They handled everything w/ care. They were on time and very friendly and respectful. I will definitely be using them again.
5-star Google reviewNick T.6 months ago
Kevin came same day I called and did it all by himself. Even helped with extra stuff like couch legs and moving things inside the unit. Would recommend him and this company to anyone in the Woodstock/canton area. Wrapped everything the right way and was fast.
Reply from the business

Thanks for the warm review, Nick! It was our pleasure to be of service. If there is anything we can do to be of service in the future, please let us know!

5-star Google reviewJoey C.10 months ago
We used Motivated Movers for a quick move from ten miles away. As in the past, the guys were extremely knowledgeable, fast and efficient. We keep using Motivated Movers because (no pun intended) they always deliver! Don’t waste your time on anybody else.
5-star Google reviewJoni K.11 months ago
Khalil, Kevan, Hunter. Ishmael, Ryan, and Lamont did an awesome job moving us. They worked so hard, were and respectful. They were eager to help and kept up the pace through the long day even to the last hour. Would highly recommend them

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • careful handling66
  • polite staff53
  • professional movers28
  • easy move20
  • fast movers14
  • no damage14
  • local move9
  • moving heavy furniture5
  • baby grand piano moving2
  • office move2

What the company says about itself

Taken from Wirks Moving and Storage - Woodstock Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • States how long it has tradedsays on their website
    Show the text this came from

    “…process that’s been refined for over 17 years and across 30,000+ customers served. We”Raw text captured from the page, including any surrounding navigation.

  • Advertises 24/7 availabilitysays on their website
    Show the text this came from

    “290-9972 Office Hours: Monday - Sunday: 24/7 Quick Links Local Moving Long Distance”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
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    “…us anytime at ( 678) 290-997 2 for a free quote. We Are Here To Listen To You. Our Clie”Raw text captured from the page, including any surrounding navigation.

  • Advertises a warranty or guaranteesays on their website
    Show the text this came from

    “…and experienced drivers.We give Binding Guaranteed Pricing for all our long distance moves”Raw text captured from the page, including any surrounding navigation.

  • Mentions the Better Business Bureausays on their website
    Show the text this came from

    “…new homes. We’re honored to hold an A+ rating with the Better Business Bureau and mem”Raw text captured from the page, including any surrounding navigation.

Before you hire Wirks Moving and Storage - Woodstock Movers

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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