1-800-PACK-RAT
Moving and storage service in Lakeside, California
Google rating
4.9
Ratings counted
778
Are 1 or 2 star
3.6%Around typical
The rating breakdown
28 of the 778 ratings in Google’s published star breakdown for 1-800-PACK-RAT are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 743 | 95.5% | |
| 4 star | 6 | 0.8% | |
| 3 star | 1 | 0.1% | |
| 2 star | 4 | 0.5% | |
| 1 star | 24 | 3.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is 1-800-PACK-RAT at 3.6%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for 1-800-PACK-RAT, counted by matching the words they used.
- Damage to belongings2 · 8%
- Late, delayed or a no-show2 · 8%
- Crew conduct2 · 8%
- Price rose after the quote1 · 4%
- Items missing or never delivered1 · 4%
Counted across the 26 one and two star reviews we have read for 1-800-PACK-RAT. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I have used Pack Rat twice now for cross country moves. The first time was wonderful in 2019 from TX to WA. Recently a few months back in 2021, I used Pack Rat again from WA to CA. The service has really gone down hill. Firstly, I was misquoted about the total cost. Secondly, when having my crates pulled at the Lakeside, CA facility, the staff was rude, the crates were not pulled in the AM on BOTH days that I had them scheduled. I had movers waiting 30 mins both times which I was paying by the hour!
Jaki, We appreciate your feedback, and we are sorry to hear that you have not had a good experience. Could you please provide your order number so we can look into this further? Thank you!
The sales process was excellent. When we needed to change our delivery date and it initially wasn’t available, your team went out of their way to accommodate us and even offered an additional discount to keep our business. That level of service was genuinely appreciated. Unfortunately, the experience went downhill from there. We never received confirmation for the container drop-off at our origin.
Thank you for sharing your detailed feedback. We are pleased to hear that some team members provided excellent service, but we regret the challenges you faced with communication and unexpected charges.
AVOID AT ALL COSTS!!! I was relocating cross country (TX to CA) and needed an 8x8 storage container that I could pack up (June 20), ship off ( expected June 21), have stored for 1 month in CA before my new place was ready, and have delivered to my new address ( expected Aug 1) so I could unpack my belongings (key note: ALL of my belongings). Things started to go wrong when instead of charging me in the 3 installation payments that we had agreed to, 1-800-pack-rat charged me the entire service charge up front.
Lorin, we are so sorry to hear this! Can you please provide your order number so we can look into this right away?
Very disappointed. Driver was nice but didn't arrive until 2:30. So I am way behind on packing now. I called to push off pick up and had to pay an extra $50 for an EIGHT HOUR WINDOW!!!! And they don't work on Sundays which is when I am available. Apparently it's more important to help out the driver than the customer. Never again!!!
Lisa – we are very sorry to hear about this. We understand that you spoke with a representative already, but if you have any further questions, please contact our Customer Service Team at [phone removed], or by emailing [email removed]
Honestly, the booking process was easy. The rest was rocky at best. The company double billed some customer's in the month of October and the person in charged (Mr. Lopez) has the worst customer service and they are unforgiving and just blame their "system". They don't even offer to refund overdraft fees from their error. Be wary of their "delivery" and don't be fooled by their "easy" process. I paid an extra $341 to have my unit to me by the 5th of Nov.
Not the best first experience so far. I booked with PACK-RAT for the first time yesterday and spoke with a very helpful representative. I was initially told that a portion of the charges would be charged on the day the pod is delivered to our current address, and the remainder would be charged on the day that the pod is delivered to our destination.
Alicia, we sincerely apologize for the poor customer service and billing issues you experienced. Would you mind sharing your Order ID and a phone number or email address so a member of our Resolution Department can look into this? Or You can reach us directly at [email removed] or [phone removed].
If you're considering Pack Rat over Pods or any other service, don't do it. I can't express how much I regret using them just to save a few bucks. Seriously, only a few bucks after they raised my rate less than 6 months in. Their web portal is useless. With Pods I could schedule a time to visit my pod online in just a few minutes. With Packrat I have to sit on hold for 45+ minutes then spend another 15+ minutes with the agent while they robotically go through their repetitive script.
Thank you for sharing your detailed feedback. We're sorry to hear about your experience and the issues you encountered with our service. Your comments regarding the billing discrepancies, customer service, and web portal functionality are important to us, and we will review them to improve our…
Worst experience ever!! I would say you get what you pay for, but I didn’t. Moving from NJ to CA with family of 5 (3 young kids) I went with 3 containers as I was sold a bill of goods that it COULD and SHOULD get from NJ to CA in less than the 10 business days as all 3 containers would only be making one stop, instead of multiple stops. Makes sense right. Ok. Well a truck breakdown caused one of the containers to arrive a day late which threw off the schedule.
We apologize for the inconvenience this caused. Our Resolution Team has contacted the customer and we can confirm that their refund has processed. We appreciate the feedback provided and will be sure to take it into consideration as we work towards providing a better customer experience.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous110 · 24%
- Worked hard and fast89 · 19%
- Turned up when they said49 · 11%
- Kept in touch23 · 5%
- Careful with belongings7 · 2%
- Price matched the quote4 · <1%
Counted across the 466 four and five star reviews we have read for 1-800-PACK-RAT. A review can mention more than one thing.
In their own words
Bobby was communicative, friendly, informative, and on time. The drop-off process was smooth and quick.
Thank you for sharing your positive experience. We're delighted to hear that Bobby provided excellent service and that the drop-off process met your expectations. We appreciate your feedback and look forward to serving you again in the future.
PackRat was great from start to finish. They dropped off the pod timely and picked it up as soon as it was done being packed. I did have to come unload it myself, but that is only because the new area I was moving required permits to park it, and it was too much of a hassle to obtain the permits, but that was not on PackRat. When I came to pick up my pod with the movers, they got it out quickly and gave us plenty of room to get everything out.
Thank you for sharing your positive experience with PackRat. We're delighted to hear that our service met your expectations and that your belongings were well taken care of. It's great to know that the process was smooth and that you found our pricing reasonable.
Extraordinary. Professional. Considerate. The journey with 1-800-PACK-RAT started and ended with a consortium of individuals who I either spoke to about rates, billing, drop off, delivery, redelivery etc. There wasn’t anyone who I spoke to or met in person who was not kind.ALWAYS IN COMMUNICATION !! Key takeaway!!
Thank you for sharing your positive experience with us. We're thrilled to hear that our team provided you with exceptional service and effective communication throughout your journey.
We've been on this journey since early July; moving across the entire country is a task! We just received our second storage container to unload yesterday and now we are all finished moving. Our experience with Pack-Rat has been nothing but AMAZING! Every single driver and associate that we engaged with over the months has been helpful, knowledgeable, and FRIENDLY! Our second-to-last driver was Tyler and he absolutely embodies everything this company stands for.
Thank you for sharing your positive experience with us! We're thrilled to hear that your move went smoothly and that our team, including Tyler, provided exceptional service. It's great to know that your belongings arrived safely and that you found our pricing competitive.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- container placement65
- pack rat40
- easy process23
- courteous driver10
- container drop off8
- quick loading8
- pod placement8
- quick setup4
- long distance move3
- cross country move2
- container access2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- mapquest.comdirectory
- birdeye.comreviews
- yelp.comreviews