1-800-PACK-RAT, LLC

Go with your gut and use Pods. This experience has been horrible from the start. Unit delivered no lock. Had to go buy a lock from HD for $25. Called and they offered my $10. Then after pickup I was charged an additional $400 for a fuel adjustment even though the reservation was made days before. I called and they immediately offered 50% back. After I said no and I had a contract they refunded the overcharge. Thank goodness I saw the charge come through. Fast forward to the day of delivery.

This move became stressful, expensive, and avoidable. Misleading sales details, poor coordination, and broken promises defined the experience. Trust eroded at every stage. The first red flag appeared with a $15 lock charge. Sales rep Marcie Mangum stated a free lock was included. The invoice shows a $15 charge. Either incorrect information was given or expectations were set without regard for follow through. Both outcomes set the move up for failure.

Everything went fine until it was time to pick up the container at the tail end of the move and container was empty. On the day of pick up no one called and no one showed up. I called the 800 number the next morning to be told it would be picked up that day. That didn’t happen either. The next day, Friday, I did the same thing and they said they couldn’t do it over the weekend and would do it on Monday. That didn’t happen either. I spoke with Pack Rat again on Tuesday afternoon with no response.

After exploring all options for my move from Phoenix to Orlando, I settled with PackRat. It was great seeing how easy it was getting in touch with someone through the booking process. BUT BEWARE, after securing your order, it took on average 30-45 minutes to speak to anyone. Since this was an out of state move, simple tasks such as updating a credit card on file requires a call in and you are unable to fulfill online. Now for where it gets fun. It took 3 delivery attempts for PackRat to get this right.

Congratulations on your recent move with 1-800-PACK-RAT! We're thrilled to hear that you had a positive experience and even more delighted to have you as a happy customer who loves our services. Funny, that was not the impression I gave during my initial review. The phone representatives I spoke with were great and the pick up / delivery was on time. The part I was not happy with was the undisclosed fuel surcharge they applied.

I booked on the internet and wasnt told of all the hidden charges like an extra charge to guarantee a pickup time, a hidden charge for a curb delivery or curb pickup and wasn't told about prorating monthly storage. I was told on the phone when I called to schedule a pickup AFTER I had stored in my pod for a month that since I was just a day over my start date they would prorate my pick up for a day rather than for a whole other month. However, the billing department charged me a whole second month.

My experience with pack rat was a lot like many bad relationships. There was a honeymoon.period. Everything started off great they were on time to deliver the pod friendly driver who is more than willing to help me get everything set up the way I wanted and a representative, that help set up the movers for me. It seems once the pod was delivered and all my stuff was inside of it. Things changed dramatically. When I arrived at my new destination, .

The drivers were awesome however my experience with sales and billing was horrible. I wish I would have gone with my first impression and not moved forward after I cancelled my first order as something didn't seem right. The sales is high pressure and lots of hidden fees they never mention. Clearly a "get them in the door and let someone else worry about it" mentality. We had two 16' pods and our rental went one day over the monthly rental as the day they were supposed to be picked up was a Sunday.