1-800-PACK-RAT
Moving and storage service in Northridge, California
Its address is in Van Nuys, California. It appears here because Google returns it for Northridge.
Google rating
4.4
Ratings counted
275
Are 1 or 2 star
14.9%Above typical
The rating breakdown
41 of the 275 ratings in Google’s published star breakdown for 1-800-PACK-RAT are one or two star.
Against other movers in Northridge
4.7 percentage points higher than the middle of the 3 movers in Northridge we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 226 | 82.2% | |
| 4 star | 6 | 2.2% | |
| 3 star | 2 | 0.7% | |
| 2 star | 2 | 0.7% | |
| 1 star | 39 | 14.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is 1-800-PACK-RAT at 14.9%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for 1-800-PACK-RAT, counted by matching the words they used.
- Late, delayed or a no-show6 · 17%
- Damage to belongings3 · 9%
- Crew conduct3 · 9%
- Price rose after the quote2 · 6%
- Items missing or never delivered1 · 3%
- Belongings withheld over payment1 · 3%
- Claim or refund went nowhere1 · 3%
Counted across the 35 one and two star reviews we have read for 1-800-PACK-RAT. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
When I first booked with Pack Rat, I thought I was getting a good deal especially since they price matched with PODS. I was originally quoted about $1800, paid the $500 deposit so expected to owe about $1300 on the backend. My move was just from WA to CA (1,087 mi). The drop off and pick up went smoothly. I got a text the day before letting me know when they’d arrive and everything.
I hired 1800PACKRAT to move the contents of my home from California to Virginia. I purchased their supplemental insurance, which insured the load for $50,000. When they arrived in Virginia, their hydraulic lift broke, and my container hung in mid air for 3 days, at an incline. Several pieces of furniture were damaged. (Never mind the moving team that I had to pay anyway for the days I had reserved them and they couldn't work.) I filed a claim for the damaged furniture (3K). They denied my claim.
English, we sincerely apologize for the issues that occurred during your long-distance move. Thank you for taking the time to provide feedback as we are always working to create a better customer experience.
The lie about storage cost. $120 a month quote leads to $400+ a month bill. When you ask for delivery they say they cant because they are too busy and end up keeping your stuff until the next month charge begins. Then they charge a delivery fee but they don't deliver they say the driver could not deliver the stuff and charge you the fee anyways. Finally they made me come and pick up all my stuff and load it onto a truck to get shipped to my new house.
Mike, we sincerely apologize for any billing issues and the problems that occurred with delivery. We'd like to have a team member look into this--would you mind providing your Order ID and a phone number or email address?
Well the price was good. I gave them my cc to hold the reservation. Clean card. 2 days later in informed my card was used to buy $600 at Bevmo. Now I have no debt. Do not use my cards for anything other than subscription services for several years. I knew exactly where the charge came from. The company was difficult to find a person to talk to. And the social media direction person was zero help as well. I posted on the CEO's page on LinkedIn as there is no way to message anyone.
We are so sorry to hear about this, Alanna. We have thoroughly reviewed the account and we can confirm that we are not responsible for the fraud you have experienced. We recommend you work with your credit card company to have this resolved as soon as possible.
Deliberately misleading hours displayed on website & rude customer service woman sounded drunk. Store your items elsewhere so you can actually access them
We're truly sorry to hear about your experience. We strive to provide accurate information and exceptional customer service, and it seems we fell short this time. Your feedback is valuable and will be used to improve our services. Thank you for bringing this to our attention.
AVOID THIS COMPANY AT ALL COSTS!!! I was attracted by their fair pricing so I decided to book them for my cross country move from California to Connecticut. Dropping off the container in my driveway was the only one good service by this company, then everything went downhill. We did our best packing the container 24 hours before pick-up scheduled this afternoon. Driver puts the crane and attempts to lift the container, then says it is overweight and 2,000 lbs need to be unloaded.
We are deeply sorry to hear about your poor experience. If you would like us to have a team member give you a call directly to discuss the issues that occurred, please share your Order ID and a phone number or email address.
Where do I begin. I received a contract stating the date of the drop off would be 11SEP. I took off of work to receive it, called 3 times for an update, and the pod did not show up until the following day. In the contract it states that the customer will be charged a fee for moving the drop off date within 48 hours but there is no accountability when the date is changed on their end with ZERO warning. The pick up was scheduled for the 14th and was not picked up until the 15th causing me to delay my trip.
Jacob, we are truly sorry for the delays and the problems that were caused due to the incorrect weight tickets. Our Resolution Team is reviewing the situation and has issued credit. We appreciate you sharing your experience with us as we work towards providing a better customer experience.
For future customers a pack rat pack rack is a lie and it's very unfair over pricing people after being told one price then after you receive your first container to load and log back into your account over a couple weeks prices go up dramatically without any informing of the new rates. Call in to speak to people never Work ask to speak to a manager no managers available only supervisor who cannot do nothing but escalated to the manager, which who in which managers does not want to get on the phone to talk to a…
Thank you for sharing your experience. We understand your frustration with the pricing and communication issues you encountered. It's important to us that our customers feel informed and supported throughout their service experience.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous77 · 39%
- Worked hard and fast39 · 20%
- Kept in touch23 · 12%
- Turned up when they said16 · 8%
- Careful with belongings2 · 1%
- Price matched the quote2 · 1%
Counted across the 200 four and five star reviews we have read for 1-800-PACK-RAT. A review can mention more than one thing.
In their own words
I just recently moved from Western Florida to the West Coast of California. After comparing bids for all three major container, moving options - Pack Rat was by far the best value. I saved over $1000 for a similar sized container thru one major competitor and paid roughly the same for a container that was twice as big as the second competitors. The drivers on both sides were communicative showed up on time. Placed the container in my driveway no problem.
Thank you for sharing your positive experience with our moving services. We're thrilled to hear that you found value in choosing us and that everything went smoothly from start to finish. It's great to know that our team, especially Armen, provided professional and timely service.
recently used 1-800-PACK-RAT for a long-distance move, and the entire experience was smooth, professional, and stress-free from start to finish. Their customer service was top-notch—friendly, responsive, and always willing to answer questions and walk me through the process. The container itself was clean, spacious, and delivered right on schedule. I loved the convenience of having the time to load at my own pace, without feeling rushed.
We're thrilled to hear about your positive experience with our long-distance moving service. It's great to know that our customer service, scheduling flexibility, and care in transportation met your expectations. We strive to provide a smooth and stress-free experience for all our customers.
I absolutely cannot give this group anything but the highest praise. They made sure I got a container that was the right size for my needs for my move and their staff was beyond courteous and careful If you are moving, and you are deciding between a pod provider, I can guarantee you will not be disappointed if you choose Pack Rat.
Thank you for sharing your positive experience. We're thrilled to hear that our team provided excellent service and that Martin and the crew met your expectations. Your feedback is greatly appreciated and motivates us to continue delivering top-notch service.
From scheduling to drop off and pickup, working with Pack Rat was outstanding and for a long distance move, it was a great price. Big shout out to Louis for calling ahead, picking up the container exactly on time and for being professional, friendly and helpful.
Hi T! Thank you for sharing your positive sentiment! We're happy to know that you've had a great experience with us and look forward to your next visit.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- container placement31
- packrats15
- quick loading6
- courteous driver6
- easy process6
- forklift operator5
- cross country move4
- pod placement3
- clean container3
- spacious container2