1-800-PACK-RAT

I really wish I could leave 0 stars! I ordered my container a couple of weeks in advance. Received a text message a couple of days before my delivery date to confirm the date. I responded to the text for confirmation. When the day came for delivery I sent another text to make sure it would be delivered. I got no response. Waited a few more hours and then called the number, still no response. I waited at my home all day for a delivery, and nothing. I called the 1800 number and was placed on hold.

I can't recommend this company The ability to contact them is nonexistent. The option of the return call seems to place you at the bottom of the list until the list has no more people on it. Only then, many hours later, will they return your call. I did not attempt to hold longer than 10 minutes per instance because they give no indication of how long the hold may be or what position your call is in the line.

Here's why I'll never use Pack Rat or Zippy Shell again: The loaders and unloaders were great but the back office/ warehouse are awful. No one anywhere noticed that my stuff hadn't shipped out like it was supposed to and that it was still sitting in there shipping area for 2 weeks!!!! So then they had to arrange for it to be delivered and it took another week and half so all in all, I was without my stuff for over 3 weeks.

Worse moving experience of my life, first the pod didn’t get here on time because they LOST IT!! We spoke with several representatives and no one could locate my pod! Which had my entire life in it. Finally they located it and delivered it a day and a half late. I had movers lined up for the day the pod arrived so therefore I lost my money and had to pay the movers for nothing then book movers last minute which cost me double the money.

Absolutely terrible I was charged double the quote I was given Due to their lack of employees, my pick up date went beyond my one month rental so I was charged for two months because they didn’t have anyone to come pick up my pod Unless you have all day to wait on, hold to talk to somebody don’t even bother calling They’re online portal is just as bad as their customer service neither of them work Such a waste of money, I will never use this again

They do not pick up or deliver on promised days. We had to push back our closing 3 days bc of them not picking it up when they promised. Now the empty pod has been sitting in our driveway for 19 days since we called for pickup. They scheduled pickup for 8/16 and on 8/17 told me it was postponed. Now on 8/18 they didn’t show again. I’m told I’m being charged as it’s in my possession. This company is scamming people. Please use PODS instead of them as I wish I would’ve. On the move the same thing happened.

The only reason why I’m giving this company 1 star is because of James. He was the very last POD delivery man that came in & actually did what he was supposed to do. We had a pod taken away without consent & had to pay for movers for 2 days without a pod for them to pack. Not one pod was delivered to the top of our driveway except for this very last one delivered by James. This has been so stressful because of a lack of communication.

Pack Rat is a scam! You’ll be better off renting a storage unit locally unless you’re doing a long haul move, I’d recommend Atlas or another service. My quotes before adding my card information was $313 plus future cost of $159, excluding tax. For a 30 day rental, I paid in total $663.47 (includes $49.95 added insurance and next day pick up surcharge of $50 because they coincidently don’t have availability unless you know to call). Charging a warehouse fee of $99 and monthly rental fee plus tax is already a scam.