Wirks Moving and Storage - Marietta Movers
Google rating
4.9
Ratings counted
3,055
Are 1 or 2 star
2.1%Around typical
The rating breakdown
63 of the 3,055 ratings in Google’s published star breakdown for Wirks Moving and Storage - Marietta Movers are one or two star.
Against other listings in Marietta
1.0 percentage points lower than the middle of the 13 listings in Marietta we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 2,962 | 97.0% | |
| 4 star | 24 | 0.8% | |
| 3 star | 6 | 0.2% | |
| 2 star | 13 | 0.4% | |
| 1 star | 50 | 1.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Wirks Moving and Storage - Marietta Movers at 2.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Wirks Moving and Storage - Marietta Movers, counted by matching the words they used.
- Damage to belongings6 · 50%
- Crew conduct2 · 17%
- Items missing or never delivered1 · 8%
- Late, delayed or a no-show1 · 8%
- Claim or refund went nowhere1 · 8%
- Stopped responding1 · 8%
Counted across the 12 one and two star reviews we have read for Wirks Moving and Storage - Marietta Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
⭐☆☆☆☆ If you’ve ever wondered what it would be like to pay a moving company and still do all the moving yourself, look no further than Wirks Moving Company. Before the move, I provided a detailed inventory list of everything that needed to be moved. Apparently, the crew interpreted it as a “Choose Your Own Adventure” book and selected only the items that sparked joy for them. The rest were left behind for us to discover later. We also paid them to place furniture and boxes in designated rooms.
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating a move can be when expectations are not met. We would like the opportunity to look into the concerns you've raised.
Incredibly unprofessional and disorganized. Not the #1 moving company in Atlanta they claim to be. I arranged a move for my senior parents. During the booking the agent captured every detail we needed, assured me the representative they would send for an onsite-walk through had 30+ years experience with moves, charitable donations and disposals if needed. I really great conversation of services and options we would tailor our move around.
Thank you for your feedback, Nikki. The experience you described is not consistent with the level of service and professionalism we strive to provide. We take concerns of this nature seriously and are currently reviewing the circumstances surrounding your experience.
Do better. First off, I hired Wirks to move and store my furniture. The picking up process went well. Now we get to the part where my items get delivered. First of some of my furniture was damaged. Not only that, they forgot my couch. How do you forget a couch?? I had to wait 2 hours before it was delivered, almost missed my flight. Another thing I’d like to mention is DOUGLAS TIEMERASAM is a horrible rep. Once he got my business, all communication ended. He stopped responding to emails.
Tee, thank you for bringing these concerns to our attention. I left you a voicemail message today, as I would appreciate the opportunity to discuss your concerns directly. We sincerely apologize that your sofa was not included on the initial delivery.
These guys are CON ARTIST..... They toook down my TV and transported same floor didferent apartment and damaged my tV. Now they say they'll only cover 60 cents per pound! They NEVER OFFERED TO WRAP IT OR BOX IT. Yet this is my fault? NEVER WAS OFFERED UPGRADED PROTECTION! CON ARTIST! Still charged me $387 for a 2 hour move and they only stayed 90 min.
Thank you for your feedback, Bryan. We’re sorry to hear you’re upset and understand how frustrating this situation can feel. For clarity, your move was completed under the Released Value Protection (RVP) option, which provides coverage at $0.60 per pound per article.
I don’t typically leave bad reviews, but after trying for weeks to resolve this directly with the company, I feel it’s important to share my experience. Before booking, I spent time with a representative itemizing everything that needed to be moved from my condo to my new home (only about 20 minutes away). I was very transparent that I had already moved most of my belongings myself and only large furniture and a limited number of items remained. I also made it clear that I wanted to stay around the $1,000 mark.
Thank you for taking the time to share your experience. We sincerely appreciate your feedback, even when it's difficult to hear, because it helps us improve. First, I want to apologize that your move did not meet the standard you expected or the standard we strive to deliver.
Wow. What a hot mess. We were quoted a move. 6 bed house, of which only 2 beds remained. (We sold off to buy new) we communicated over and over with the representative Tonya Stokes how many boxes we had and actually provided maps, and all boxes etc were labeled. We also paid to have our storage h it moved as well. All included in the bid. To our surprise upon loading up, the guys tell us they weren’t expecting this much. So we instantly contacted Brittany who was a contact the men gave us.
We sincerely apologize for any inconvenience and stress you experienced during your move. It seems it was significant enough that you felt the need to post multiple reviews. It was not our intent to cause any hardship, and we deeply apologize for any resulting difficulties.
Damaged items, scheduling crew calls multiple times a day from not a consistent number during work hours expecting you to drop everything to respond, coordinators make you feel like they’re not even listening to you, you provide them explicit time when you’re available and they schedule it outside that window. I shouldn’t have to manage a group of people this much when I’m paying for this kind of service. I would never use this service again and would never recommend to anyone.
We’re very sorry to hear about your experience and appreciate you bringing these concerns to our attention. What you described is not the level of communication, coordination, or care we aim to provide our customers.
Jason has a seriously NASTY attitude. I wanted to move forward with hiring this company but after my interaction with Jason, I will take my chances with another company. RESPONSE BACK TO OWNER: Your response makes zero sense. I’m not negating the business protocols or quotes. My feedback is that Jason is a nasty person and lacks communication skills and emotional intelligence. I asked to speak to James the manager because I had follow up questions …but you would know that if I received a call back like I asked.
Maritza, thank you for your feedback. We’re sorry to hear the interaction didn’t meet your expectations. In order to provide an accurate quote, we do need some basic information about the move, such as addresses, inventory, and a contact email.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous143 · 52%
- Worked hard and fast119 · 43%
- Careful with belongings67 · 24%
- Turned up when they said47 · 17%
- Kept in touch35 · 13%
- Price matched the quote2 · <1%
Counted across the 274 four and five star reviews we have read for Wirks Moving and Storage - Marietta Movers. A review can mention more than one thing.
In their own words
Best experience I could possibly have had. First, great communication and responsiveness. Every interaction was timely. Every contact was polite and kind. The estimate was well done and the price was fair. Someone was always available to take my call or got back to me very, very quickly. 2nd the team moved quickly and carefully. No cringe moments, no walls dinged. Nothing broken. They were very thorough. Moving out and in, the team was on time. The estimate for the time and truck space was correct.
Thank you so much, Kim, for your incredibly thoughtful review! We’re truly grateful you took the time to share your experience. It’s wonderful to hear that our communication, responsiveness, and estimating process made a strong first impression, and that our team delivered the same level of care…
We were making a move from Duluth to Jasper, GA and of course I have heard horror stories about the large national moving chains, so I was very happy to find Wirks with great reviews for local moves. To begin, our move coordinator Tonya was very helpful in getting us prepared. The quote was a good price for a big job (moving out of a rather large home with 6 bedrooms and a basement), and the final bill matched the quote. The move took 2 days to complete and the team leader (Cody I think) was also great.
Thank you so much, Don, for your thoughtful and detailed review—we truly appreciate you taking the time to share your experience. We’re so glad Tonya was able to help you feel prepared from the start and that the pricing and overall process met your expectations for such a large move.
When you choose Wirks, make sure to request Tim and his crew! Tim, Brian and Brian worked seamlessly together, with excellent teamwork and communication. They arrived at the promised time, introduced themselves and quickly began to work. I watched how beautifully they wrapped all my furniture, were extremely careful when carrying my things from point A to point B, without damage. Loved the floor protection they used at both locations. My only critique on Wirks is their $50 reservation fee to book the move.
Thank you so much for taking the time to share your experience with us, and for your glowing praise of Tim and his crew! We're delighted to hear that they provided you with exceptional service and made your moving day a positive experience.
After receiving several estimates and speaking with several moving companies, I selected Wirks Moving and Storage. From my encounter with Jim coming to my residence to perform a walkthrough, to watching the Wirks Moving and Storage depart after delivering my home’s contents, I’ve been impressed and pleased! Jim, my favorite little lamb, was amazing! From speaking about what to expect for my interstate move to what Wirks could do for me, my concerns were addressed.
Tony, thank you so much for your detailed and thoughtful review—and for sharing a photo! We're thrilled to hear that your experience with Jim, Larry, and both crews exceeded expectations from start to finish.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff259
- smooth move145
- efficient staff121
- professional movers108
- moving crew81
- estimate81
- local move30
- interstate move22
- quote process19
- long distance move16
What the company says about itself
Taken from Wirks Moving and Storage - Marietta Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Mentions the Better Business Bureausays on their website
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“…new homes. We’re honored to hold an A+ rating with the Better Business Bureau and mem”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…and experienced drivers.We give Binding Guaranteed Pricing for all our long distance moves”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Fast & reliable Licensed & insured Clean fleet of moving trucks 4,000+ pos”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…moving process Fast & reliable Licensed & insured Clean fleet of moving tru”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…during, and after moving day. For over 17 years, our Marietta moving company has been p”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“290-9972 Office Hours: Monday - Sunday: 24/7 Quick Links Local Moving Long Distance”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…at (678) 290-9972 to get started with a free quote. Benefits of Hiring Professional Movers”Raw text captured from the page, including any surrounding navigation.