PODS Moving & Storage

When I first called to get my estimate to use PODS, the customer service was wonderful and the pricing was great, so I went with them for my move from New Orleans to Atlanta. Its been 3 months and I am now settled and called to get my POD delivered to my new house. All of a sudden things are very different. The customer service with each person I've spoken to since my initial call has been awful, terrible customer service, to the point of rude and unprofessional.

My sister closed on her home last week. Details were worked out so that her two pods would be delivered to her new home on the same day. Instead, one of the pods went back the their "warehouse" and the other is still sitting at her old home and she's being told they won't be delivered until the 10th. The new owner of the old home is calling and harassing my sister - threatening to destroy her property or sue her, because the pod is still there.

Appalled. Angry and Bitter. Read the 1 star reviews to understand your risks with using Pods. There are many other companies that do the same thing that are local, loyal and have a desire to do the right thing. Use them instead of Pods. We have 3 small kids and the delivery of our Pods were CANCELLED! They were instead designated for Customer Pick Up! What? Like I’m going to put a Pod in the back of my pickup truck!?

DO NOT USE PODS! This company is a joke. The sheer incompetence and pitiful customer service will blow you away. The fact that they are still in business is from people like me not doing research prior to booking the service. Lesson learned. Once they have you locked in to paying them all the flashy appealing red carpet gets pulled up immediately. Delivery window? Don’t expect them to stick to it. Proper placement of the unit. Forget that. If you want them to fix their obvious incompetence, good luck.

Moved my stuff into a pod in Nevada. Went on a work trip for like 4-5 years. Didn’t plan on being gone that long. Paid 300 a month so almost 20k in storage fees. Originally thought I was moving to Ft. Lauderdale Florida. Well ended up moving to Knoxville Tennessee .my contract was roughly 2500$ to be delivered to Ft. Lauderdale from Nevada. Well I just bought a house in Knoxville so I called to change my delivery address to Knoxville .

Our final pickup was never completed as scheduled. No explanation given, but a new pick up had to be rescheduled for over a week out resulting in us having to pay for the container for extra time not originally accounted for. The driver who delivered to our final destination ran over our plants. The driver who picked it up came no where near the same plants. We originally scheduled two pod pick ups from the same location on different dates, but with both having the same delivery date.

This was the most terrible moving experience I've ever had. I used PODS to pick up items from my home, store items at my rental property, and finally to transport my items to my new home. The cost to transport two 16' units and to rent them for a month was a bit high, but you pay for the convenience, right? There was not much convenient about working with this company. You are given a delivery/pickup window by email that you should completely disregard. You will get a call the day prior with an actual window.

NEVER USE THEM!!!! IM STILL WAITING ON MY THINGS TO ARRIVE OVER A WEEK AFTER IT WAS SUPPOSED TO!!!! When the pod was originally being dropped off we had set an afternoon time due to parking at my old place being hard to find. At 7am I started receiving calls from a rude and pushy delivery driver. I explained that this is 7 hours before the scheduled drop off time and there wouldn’t be any places to put the pod.