City Heights Moving & Storage
Moving and storage service in Suwanee, Georgia
Google rating
4.9
Ratings counted
88
Are 1 or 2 star
2.3%Around typical
The rating breakdown
2 of the 88 ratings in Google’s published star breakdown for City Heights Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 86 | 97.7% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 2.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is City Heights Moving & Storage at 2.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for City Heights Moving & Storage, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for City Heights Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
So I am leaving this review because I am very unhappy with the service I received. I was referred to this moving company by a storage facility. After doing some research, I felt as if the hourly price point was reasonable. I booked my move over the phone with Dexter. My move in total took over 6 hours. There were 2 movers: Dexter and another gentleman. I stayed in a 2 bedroom apartment on the terrace level. Everything was in the living room packed with the exception of 1 bed that had to be broken down.
Ms. Shadarria, our sincerest apologies for what you deemed an unsatisfactory experience. We value our customers and their opinion be it positive or negative, because you are our number one priority. After carefully checking our records, we … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous13 · 68%
- Turned up when they said10 · 53%
- Worked hard and fast6 · 32%
- Careful with belongings2 · 11%
- Kept in touch2 · 11%
- Price matched the quote1 · 5%
Counted across the 19 four and five star reviews we have read for City Heights Moving & Storage. A review can mention more than one thing.
In their own words
I had an excellent experience with City Heights Moving & Storage Company. Dexter and his team moved items from my storage unit to my home, and I couldn't be more pleased with their service. They arrived on time, were incredibly careful with my belongings, and didn't cause any damage to my walls during the move. The team was not only professional but also friendly, making the whole process stress-free.
Thank you Tab for this outstanding review! We will share this with the team to let them know to keep up the amazing work!
We had an amazing experience with City Heights Moving & Storage! From start to finish the crew was outstanding. They packed our home with great care, safely moved all of our belongings, unpacked everything, set up our furniture and appliances. Their professionalism and kindness truly stood out. They arrived on time, stayed in constant communication with us, and made the entire process smooth and stress-free. Our move was a complete success!
Thank you Mari for your feedback and this amazing review! We'll be sure to share this review with our team. We truly appreciate your business!
Dexter and his team were highly professional and treated our furniture as if it were their own. When my wife reached out with a last-minute moving request, they promptly accommodated us in their schedule. We truly appreciate the exceptional service we received at a reasonable price. We highly recommend City Heights Moving & Storage! Thank you!
Thanks Tim for taking the time to give us such an amazing review! It was a pleasure working with MJ and her mother. We are always here to assist you if you need us in the future. Thank you for your business!
Absolutely love working with Dexter. He has done a number of moves for me for a few years now and always says a stand-up job. The guys that work from him are so professional and polite and the clients are always happy. He is reliable and dependable and goes on site and gives estimates and he's always right on the money and I'm just thrilled that I have him to work with. You have to have dependable, reliable people you could count on and trust in this industry.
Thank you Kim for this amazing review! It's been a pleasure working with you throughout the years. We thank you for the many referrals you have sent to our company. We'll continue to strive hard and give the best customer service!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- dexter52
- hard working crew6
- storage unit emptying5
- respectful of objects4
- furniture moving2
- truck packing2
- accurate estimate2
- moving heavy items2
- kind movers2
- informative staff2
What the company says about itself
Taken from City Heights Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“…process from start to finish. Get a free estimate We are happy to offer discounts to mili”Raw text captured from the page, including any surrounding navigation.