1st Choice Storage - Baytown
Self-storage facility in Baytown, Texas
Google rating
4.6
Ratings counted
92
Are 1 or 2 star
5.4%Around typical
The rating breakdown
5 of the 92 ratings in Google’s published star breakdown for 1st Choice Storage - Baytown are one or two star.
Against other listings in Baytown
About the same as the middle of the 12 listings in Baytown we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 76 | 82.6% | |
| 4 star | 7 | 7.6% | |
| 3 star | 4 | 4.3% | |
| 2 star | 0 | 0% | |
| 1 star | 5 | 5.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is 1st Choice Storage - Baytown at 5.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for 1st Choice Storage - Baytown, counted by matching the words they used.
- Damage to belongings3 · 75%
- Items missing or never delivered1 · 25%
Counted across the 4 one and two star reviews we have read for 1st Choice Storage - Baytown. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Been with them around 8 years. They use to be great on working with you if you're late. I'm on disability and they know I get paid somewhere between the 1st through 10th day of the month, most likely 1st through 5th day of the month. Haven't been late for a long time but when Hurricane Beryl comes through and you live right on the bay they should be considerate that I had storm surge, no power/cell service, and no electricity. Oh yeah and the whole town where I live is a disaster and damage to my home.
Thank you for taking time to leave a Google review. All Google reviews are appreciated. I am so sorry you are going through hard times. Please reach out to the manager so she can help you with this issue.
Horrible. The facility off of warren Rd is a rathole. Do not use. Everything I own has been stolen from there. There Are no security cameras and the company doesn't offer insurance.
My cargo trailer was broken into twice in March, so I moved out and I paid a year in advance. I asked them for my money back for the remaining months and they keep giving me the run around. I have reported them to the BBB and I will take …
Bruce, thank you for your Google review, all reviews are helpful for us to improve the storage experience. We investigated this matter and your refund check has been issued. Please contact management for check #. We are sorry for the delay.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 28%
- Worked hard and fast2 · 11%
- Kept in touch1 · 6%
Counted across the 18 four and five star reviews we have read for 1st Choice Storage - Baytown. A review can mention more than one thing.
In their own words
Love them! My first time getting a unit with them was last year. They are great with communication, always try to make sure things are in order. They move you in as fast as possible. I’ve enjoyed my experience. I’m a college student, using the unit for when I go back home. So if you were wondering if this is a good place for your college kiddos! YES IT IS.
We appreciate you taking the time to leave a review! It means a lot to our team and helps others find a storage solution they can trust.
Great atmosphere great staff and always nice and clean ..Great place all the way around..So i fyour looking for a place that is friendly and like family you can trust 1st Choice storage to keep all your belongings safe..
Thank you for choosing us and for the wonderful review! We’re grateful for your support and look forward to continuing to serve you.
This location has the right person working their front desk....Ms. Sherry is a very nice and sweet lady.....she knows how to talk to people and seems to be able to answer your questions before you ask...lol.....the prices are more than competitive and I've already started recommending them to my friends and coworkers.
Thank you so much for the amazing review! We truly appreciate your kind words about Ms. Sherry. She takes great pride in helping our customers and making sure everyone feels welcomed and taken care of from the moment they walk in the door. … More
I had a great experience, it was my second time using them and have no complaints either time. Ms. Sherry was very helpful, welcoming and nice and professional. I'd definitely use them again if it's needed.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pleasant staff10
- cleanliness5
- affordable4
- easy access3
- trustworthy3
- rent3
- office staff2
- helpfulness2
- property manager2
- cameras2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory