Exclusive Furniture
Furniture store in Baytown, Texas
Google rating
4.8
Ratings counted
1,544
Are 1 or 2 star
4.0%Around typical
The rating breakdown
62 of the 1,544 ratings in Google’s published star breakdown for Exclusive Furniture are one or two star.
Against other listings in Baytown
About the same as the middle of the 12 listings in Baytown we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,462 | 94.7% | |
| 4 star | 16 | 1.0% | |
| 3 star | 4 | 0.3% | |
| 2 star | 8 | 0.5% | |
| 1 star | 54 | 3.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Exclusive Furniture at 4.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Exclusive Furniture, counted by matching the words they used.
- Items missing or never delivered2 · 18%
- Damage to belongings1 · 9%
- Stopped responding1 · 9%
Counted across the 11 one and two star reviews we have read for Exclusive Furniture. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
3/15.Marco was an amazing salesman and was thorough in helping us find what we were looking for. Edit 4/25. Going to have to edit review unfortunately. Received a text notification of delivery on 4/13 of a time frame between 11 and 4. Made plans to be onsite for installation. Never arrived. Called baytown location and they said it was a mistake and it should have never sent out a notification. They were to get back with me on a delivery date. That call never came.
Hi, Antonio. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better, please get in touch with us at ([phone removed], we want to know more!
This is my review since its been 4 days of no help. I bought a dinning table set on March 8 2026. It was delivered ate Monday the 9th. The next day my wife noticed the bracing on the chairs were loose so I inspected the rest and found missing screws. I call after holding for about 40 minutes I got hold of someone told them the situation and they referred me to a text service so I could send pictures and videos.
Hi, Jose. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right … More
I came here on Saturday and my overall experience has been beyond frustrating. I dealt with Michelle and “manager” Ivan, which was the biggest mistake I could have made. There was a promotion going on to receive a free 50in tv if you spend $2000+. I spent almost $3000 on a sectional. A couple days later, I looked at my receipt and noticed that I was charged for the “free” tv.
Hi, Mychela. We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied. We pride ourselves in the furniture industry and the high quality standards we maintain. We would like to make things … More
would give 0 stars if I could. Exclusive Furniture took my vanity mirror to be repaired and never returned it. It has been almost a year, and I still don’t have my mirror back. To make matters worse, we went to the store and spoke with the manager, Bobby. He told us he would call us back with an update, but he never did. The lack of communication and follow-through has been extremely disappointing. The customer service has been terrible from start to finish.
Hi, Galilea. We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached at [phone removed]/[email removed]
We were recommended this place by a Lowe's employee and decided to check it out. The salesmen we encountered were unbelievably pushy. They constantly followed us around the store, even after we told them we would find them if we had questions or were interested in something. They pulled up a listing of our home to see if a specific sectional we liked would fit in our living room because we mentioned that we were concerned about the size.
Hi, Eady.We apologize for the experience you received. At Exclusive Furniture, we strive to provide our customers with an excellent shopping experience every visit. Please call us at ([phone removed] so we can make things better.
I would NEVER purchase anything here again. They have beautiful furniture, however, the transparency regarding financing and other charges is not there. You MUST read over whatever you sign. I was told I would get delivery the next day, I rearranged my schedule to be available only to find out that I had been lied to. I canceled the contract, and was told that my down payment could not be refunded although I didnt receive the merchandise. I was offered a store credit.
Hi, Key. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please contact us at … More
Wish I could give NO STARS I ordered my bedroom set in the beginning of June here it is August and I still have no bedroom set why would you sell something you don’t have in stock ?? I went in store today to to get a full refund and was told they’ll give me store credit I don’t want store credit because if I order anything else it’ll be months again before I receive it! Do not shop here I’ve paid CASH for my order and wasn’t made priority at all no communication no compassion nothing!
Hi, Charae.We apologize for the experience you received. At Exclusive Furniture, we strive to provide our customers with an excellent shopping experience every visit. Please call us at ([phone removed] so we can make things better.
Bought a bedroom set from the Baytown store on July 21, 2026 and all the drawers but two had issues with the sliding rails. Took over a week for a technician to come out and look at them and put in the report. Finally get a text message …
Hi, Maria. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 29%
- Worked hard and fast1 · 6%
Counted across the 17 four and five star reviews we have read for Exclusive Furniture. A review can mention more than one thing.
In their own words
Chris and Greg were fantastic! We told them what we were looking for and they found us a couple of options, quickly. We took a night to think on it and look at the space in our home one more time, and then came back in today to purchase. I walked right in and they took care of me immediately. Chris and Greg found us the perfect couch and made the process so fast and easy. I highly recommend both of them!
Julie was Amazing . She greeted us when we walked in and helped us find exactly what we were looking for . She was professional,polite and patient. Everybody else was came in contact with were nice as well . We will be back in a few months .
Hi, Meagan. Thank you for taking the time to rate us! We're glad that our team was able to give you the experience you deserve. We appreciate your business and support. Thank you for shopping local.
Chris Moore did an amazing job helping us with our purchase! He was very knowledgeable, answered all of our questions, and was incredibly patient and helpful throughout the whole process. We really appreciated that he gave us space to look …
Came in the store today looking for a mattress Michelle met us at the door and took us exactly where we needed to be she was very helpful and straight forward. The store has nice furniture and free waters at the door if you’re thirsty
Hi, Dillon. Its great to hear you had such a great shopping experience with us. We appreciate your business and support. Thank you for shopping local.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff95
- furniture selection78
- mattress selection77
- living room set65
- easy process59
- couch selection33
- no pressure sales25
- bedroom set24
- dining room set20
- financing options20
What the company says about itself
Taken from Exclusive Furniture’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“& Conditions Refund and Returns Policy Warranty & Exchange Policy Payment methods Amazo”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- facebook.comsocial
- mapquest.comdirectory
- superpages.comdirectory
- yellowpages.comdirectory