Storage Star
Self-storage facility in Baytown, Texas
Google rating
5.0
Ratings counted
107
Are 1 or 2 star
0.9%Unusually few
The rating breakdown
1 of the 107 ratings in Google’s published star breakdown for Storage Star are one or two star.
Against other listings in Baytown
3.8 percentage points lower than the middle of the 12 listings in Baytown we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 106 | 99.1% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 0.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Storage Star at 0.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 38%
- Worked hard and fast3 · 13%
Counted across the 24 four and five star reviews we have read for Storage Star. A review can mention more than one thing.
In their own words
It was so easy and fast to get an AC controlled unit! When I needed a second unit, Carina was able to place me conveniently near my first unit with a short and friendly phone call.
Thank you, Aaron, for the 5-star review. We're glad getting an AC-controlled unit was quick and easy and that Carina could place your second unit conveniently near your first with a short, friendly phone call. We’ll share your kind words with her. If you need anything else, feel free to reach out.
This place is great! The customer service was fantastic, the woman at the counter, I believe her name was Carina, was super friendly and helpful. She made the process of renting a unit super easy by explaining how their prices work and helped choose a unit best for us. Definitely recommend!
Thank you, Katelyn, for the wonderful review. We're thrilled Carina made your rental experience easy and that our team provided friendly, helpful service. We appreciate your recommendation and are glad you found the best unit for your needs.
Carina is absolutely awesome. Very professional and kind. Her personality makes you feel like you've known each other for years. Definitely will be using this storage from now on. Office smells really good when you walk in it's very clean and comfortable
Thank you, Megan! We're thrilled Carina made your experience so positive. We take pride in keeping the office clean, smelling great, and comfortable, and we look forward to serving you again.
We had an amazing experience with Corina at Star Storage! From the moment we walked in, she was friendly, professional, and incredibly helpful. She went above and beyond to make sure we found exactly what we needed and made the whole …
Thank you, Mallory, for the wonderful review. We're thrilled Corina provided friendly, professional, and helpful service and made the whole process smooth and stress-free. We'll pass your kind words along to her, and she and the whole team appreciate it.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff7
- clean units4
- answered all questions4
- helpful management3
- extra storage3
- easy rental process3
- secure facility2
- informal atmosphere2
- new facility2
- clean storage unit2
What the company says about itself
Taken from Storage Star’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…secure your unit until you're ready. Guaranteed Perfect Fit: If your chosen unit doesn'”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website