Storage King USA
Self-storage facility in Baytown, Texas
Google rating
4.8
Ratings counted
547
Are 1 or 2 star
2.7%Around typical
The rating breakdown
15 of the 547 ratings in Google’s published star breakdown for Storage King USA are one or two star.
Against other listings in Baytown
2.0 percentage points lower than the middle of the 12 listings in Baytown we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 487 | 89.0% | |
| 4 star | 27 | 4.9% | |
| 3 star | 18 | 3.3% | |
| 2 star | 0 | 0% | |
| 1 star | 15 | 2.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Storage King USA at 2.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Storage King USA, counted by matching the words they used.
- Damage to belongings3 · 38%
- Items missing or never delivered1 · 13%
- Claim or refund went nowhere1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Storage King USA. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I rented a space at this location because I was moving into a new home and only for my unit to be broken in to Faith gave me a call to let me know that unit didn’t have a lock and I go check on my unit and lock was not there and was missing my stuff she made an impression like she cared and even gave me information on insurance for unit but according to them it showed no sign of break in and only to be told that whoever send them video surveillance it didn’t have no signs of break in of course them people who did…
Please excuse any inconvenience this has caused. We take all feedback seriously. Thank you for bringing this to our attention.
Do not rent from this storage especially the one on 120 s Alexander drive in baytown tx I was robbed and still a 24hr surveillance system didn’t pick up nothing i got insurance from them just to be told nothing was covered because there no evidence on cameras so how the heck do you explain what happened to my hard earned stuff that I trusted this facility to house while I was in process of buying a new home … all this could of been taken care of by facility if they would check surveillance properly or check there…
We understand your frustration about the theft and surveillance concerns. Please contact us at ([phone removed] to discuss your situation immediately.
I had a challenging experience trying to rent a unit. Faith was initially friendly but became very rude. I was interested in renting from this company, but her behavior and the offensive remarks she made under her breath left me shocked and disappointed.
We sincerely apologize for your negative experience. This behavior does not reflect our standards. Please contact us at ([phone removed] to discuss your concerns directly with management.
Lady would not let me get my stuff out even though my payment was current. She wanted me to pay a extra month cause she wanted 15 days notice in advance. I told her to bill me and she said no she needed the money before I can take my stuff. So I waited till the next morning and got my stuff before she got their. How am I supposed to know 15 days in advance when I will find an apartment.
Rates have increased twice over the past 6 months with zero added benefits, customer service has declined. Camper lots are so small we had to rent two spaces so they don't put a giant pontoon boat inches away from our camper. Management …
We are so sorry to hear about your experience at our facility, especially with the new gate and keypad system. Your code should have transferred over with no issues. Please email us at [email removed] or stop by the office so we can rectify this immediately.
They are getting 1 star because the bay doors are constantly broken and takes over 2 weeks to fix them. I own a small business and need the bay doors to open in order to get my bounce houses in and out of the storage unit. I have lost …
We apologize for any inconvenience caused by the broken bay doors. Please contact us at [email removed] to discuss this further. Thank you for your feedback.
Had my unit almost 5 yrs and when moving out of climate controlled unit inside main building my belongings where covered in rat droppings and urine soaked Tv was ruined …
We’re sorry to hear about your experience, Amanda Rae. It’s very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at ([phone removed] so that we can assist with your concern.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 20%
Counted across the 15 four and five star reviews we have read for Storage King USA. A review can mention more than one thing.
In their own words
I booked a storage unit at Storage King today and everything went really smoothly. The place is clean, well kept, and the temperature-controlled units actually stay cool. The employees were friendly and helpful, which made the whole experience even better. It feels like a well-managed and reliable place.
Katie, we're happy to know that we've exceeded your expectations and look forward to continuing to provide exceptional customer service.
Brought my first load of boxes to the units here today before the office was open! Navigating the space was super easy and intuitive if you just read the postings and signage! Easy entry process and there is a cargo lift to the second floor! Office staff was pleasant, informative, and helpful!
Jacob - Thank you for such a fantastic review and for recommending Storage King USA. We are grateful for your business and look forward to our continued partnership.
I enjoyed the friendly service the representative was extremely helpful and knowledgeable to get me the best deal for my money- Found me a closer storage unit and was helpful to make my reservation- I would highly recommend Store King to anyone looking to store their items-
Thank you, Marisol for sharing your review! We're glad to know that you've had a spectacular experience with Storage King USA and look forward to your next visit.
Lisa was extremely helpful & made the process entirely smooth. They have climate controlled units with secure access. I would recommend you to see Lisa at this Baytown location as she will make your experience of renting a storage unit easy. Thanks Lisa!
Thank you, Michael for sharing your review! We're glad to know that you've had a spectacular experience with Storage King USA and look forward to your next visit.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- online rental4
- easy transition3
- affordability3
- moving process3
- helpful clerk2
- affordable units2
- flexible storage options2
- conditioned units2
- lease set up2
- unit size2
What the company says about itself
Taken from Storage King USA’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…include: Smart storage units with 24/7 motion monitoring and text alerts Clima”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“…with a local customer-first approach. Since 2003, we’ve helped individuals, families, an”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- facebook.comsocial