Rocket Movers HMA, LLC
Moving and storage service in Baytown, Texas
Google rating
4.7
Ratings counted
66
Are 1 or 2 star
6.1%Above typical
The rating breakdown
4 of the 66 ratings in Google’s published star breakdown for Rocket Movers HMA, LLC are one or two star.
Against other listings in Baytown
1.3 percentage points higher than the middle of the 12 listings in Baytown we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 59 | 89.4% | |
| 4 star | 3 | 4.5% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.5% | |
| 1 star | 3 | 4.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Rocket Movers HMA, LLC at 6.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Rocket Movers HMA, LLC, counted by matching the words they used.
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for Rocket Movers HMA, LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I scheduled my move a month ahead of time. Four days before my move they called to tell me they couldn’t move me on that day and I had to reschedule. I had no choice to cancel and pay top dollar for a last minute move. Rocket Movers is incredibly unprofessional. If you don’t have the staff/equipment, don’t take on more customers than you can handle. Edit- They had the audacity to call and demand that I change my review. I wonder how many other bad reviews they have bullied people into deleting.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 64%
- Worked hard and fast6 · 55%
- Turned up when they said3 · 27%
- Careful with belongings2 · 18%
- Price matched the quote1 · 9%
Counted across the 11 four and five star reviews we have read for Rocket Movers HMA, LLC. A review can mention more than one thing.
In their own words
Excellent service from start to finish! The movers arrived on time, handled everything carefully, and made the entire moving process fast and stress-free.
Very good experience. Movers were on time and respectful of our things. They really go the extra mile when it comes to customer service. If we ever need movers again, Rocket Movers will definitely be our choice.
Fair price compare to other companies. The movers worked in a timely manner. I definitely recommend using their services.
We Hired Rocket Movers to move furniture from one family location to six other family locations. Tanner and Jaelin showed up and these two guys never quit moving…pun intended! They work together great and packed the furniture perfectly. We thought it would be an all-day process but these guys did it in 3 and a half hours. Amazing! Definitely recommend these guys!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- job13
- efficiency7
- respectful3
- recommendation2
- furniture moving2
What the company says about itself
Taken from Rocket Movers HMA, LLC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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- Says it is licensedsays on their website
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“…owned and operated company, fully licensed and insured, and is a member of the Bet”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…and insured, and is a member of the Better Business Bureau. Rocket Movers HMA LLC - Experienced Ba”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…around Baytown and Central Texas since 1997. We are building a tradition of serving”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“LOAD/UNLOAD YOUR TRUCK/POD STORAGE FAQ FREE QUOTE CONTACT US Trouble Free Baytown Texas M”Raw text captured from the page, including any surrounding navigation.