A-1 Movers

Very unprofessional. They showed up late, took their time between loads to run up the time so they could charge more. Only one guy carried an item from the apartment to the truck, and from the truck to the apartment at a time, and took them at least 5-10 mins to come back to the apartment from the truck. They brought a dead power drill with them, which they had to charge at the apartment, wasting another 20-25 minutes before they could take down our bed.

Where to start? The office manager is very kind, but don't let that fool you. She will write down your phone number wrong and is kind of the only person you will be able to talk to so if she is at fault she will just push you aside. Once I finally got the correct number to them, they were able to call and tell me my move that was scheduled at 2:30 pm wouldn't start until 4 or 5. That soon turned into 6 or 7.... and finally they arrived at 8:30 pm!

We were referred to A-1 movers because the moving company we called were all booked up. Three moving guy's, took twice as long as the other company, even with same amount of help, and almost cost double the amount. After they left, we found scratches on our furniture, marks on our walls, multiple boxes just left in garage that they were specifically told to bring in, and an antique server was also left in the garage.

UPDATE:2/6/19 1. A woman claiming shes trying to "run this business" called me saying she is trying to run a business so she wants to know why I left a 1 star review. No problem there. The problem occurred when I tried to explain why I gave my review she kept Interrupting and telling me that I was wrong and that I was just hurting the business. She yelled at me for leaving my review before even trying to hear what I had to say! She was flat out harassing me for my Google review which is my opinion 2.

I would like to first off say the movers were late by 45 mins and did not contact me beforehand to let me know. Secondly, they are WAY overpriced. I had everything boxes and ready to go. The move itself only took two hours TOTAL. I was moving from DSM to Waukee and given a bill of $479 (for a one bedroom apt with not dining set and only 15 boxes). Also, I had to move anything not in a box, leaving all tvs and electronics to me to move; they did not grab all my wall decorations either.

While they were the ONLY moving company that could move us on short notice. They couldn't fit all of our stuff! They also didn't bring any moving blankets so we had to provide our own blankets for items. On the receipt we received it had our 2 sectionals marked down but also marked that we had 4 love seats?? We were quoted between 350 and 400. I understand a quote can change and that's fine but they charged us $700! They were also late.

Be careful. The owner is not pleasant to deal with. What should have taken 16 hours we were charged 24 hours. They didn’t finish the job. Still have items left in the house. Ended up just telling them to put the rest in storage because they were taking so long. They agreed to move our piano and didn’t. We unloaded food from the freezer into coolers, reminded them many times to bring it with them and they left it. My wife and I had to go back to pick up the coolers.

It was a mistake to hire A-1. I was standing in my driveway for an hour and fifteen minutes before they showed up. And at about 30 minutes after my scheduled time I was told they had to stop and fill up a cooler because it was going to be hot. Only to find out later that the people slept until about 10 when our moving time was 9. The move went okay. Only okay. Then I was charged 400+ dollars for approximately an hour and a half of actual work, driving time included. So my experience is ugly.