A & E Relocation Services
Mover in Olympia, Washington
Its address is in Lacey, Washington. It appears here because Google returns it for Olympia.
Google rating
4.8
Ratings counted
400
Are 1 or 2 star
4.5%Around typical
The rating breakdown
18 of the 400 ratings in Google’s published star breakdown for A & E Relocation Services are one or two star.
Against other listings in Olympia
1.1 percentage points higher than the middle of the 14 listings in Olympia we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 368 | 92.0% | |
| 4 star | 8 | 2.0% | |
| 3 star | 6 | 1.5% | |
| 2 star | 2 | 0.5% | |
| 1 star | 16 | 4.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is A & E Relocation Services at 4.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for A & E Relocation Services, counted by matching the words they used.
- Damage to belongings4 · 50%
- Items missing or never delivered1 · 13%
- Late, delayed or a no-show1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for A & E Relocation Services. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
DO NOT use this company for moving or storage of HHG. We have moved countless times with the military and this is the first time I have ever had an issues and felt so disrespected by a moving company. They lied to us about having a truck break down. They finally got us our delivery the next evening at 5:30pm (Friday on a holiday weekend). The crew told us the company overbooked and that is the reason they couldn’t deliver on the originally scheduled day.
Dear Tara, we offer our sincerest apologies for the delay in delivery of your household goods. Unfortunately, we were faced with mechanical issues and had to postpone. We empathize with the inconvenience this caused for your family and … More
I'd like to start out by saying as a military family, we have had the pleasure of having moved previously. This company is BY FAR the worst experience we have had. There was a serious lack of care for our belongings. To start, there was absolutely zero detail with regards to inventory with no distinction made for higher value items. Instead, items were carelessly strewn together and grouped by "nightstand items" or "master bedroom" etc.
If I could give them zero stars I would. The packers did an amazing job. I have no complaints about that. However, the operations of this company is terrible. No communication what so ever. I had to call to make sure my dates were good to go. I received a text message on a Saturday, 2 days before my pack day to say they didn't have a crew available that day. So, packing got delayed. My load date was suppose to be today 24Jun26, shocker they don't have a crew available.
We are so glad to hear our packers did an amazing job for you, but we are truly sorry for the stress and frustration our operational delays caused. Summer is peak moving season, and local crew shortages caught up to us this week. As a local … More
If I could’ve gave it a zero star I would’ve the two guys that came to pack up the truck we’re not professionals they kept dropping things things got damaged my house that I moved out of the doors got damaged I took pictures the floors got scratched up they put things on the dolly dropped them was not happy with Mayflower and these people that they say they work for I am turning in a claim they came into my house the other gentleman did which his name was Dan I had some Starbucks coffee and water on my cabinet and…
Thank you for bringing your experience to our attention, and we apologize that your move did not meet the professional standards we strive to uphold. We want to make this right for you, so we are sending a claim form to your email to ensure … More
If the military scheduled them to be your movers pick choose a different carrier. They lied about being unable to remove my tv from the wall( they pretended as if they tried), so my friend came over removed the tv from the wall and proceeded to ask the driver if he could load it with the rest of my belongings. Initially their issue was they don’t want to be liable for damage if they take it off the wall and something happens to it. Hence why I asked someone to come remove it so they could pack it.
Dear Makeda, we offer our sincere apologies but we are not allowed to mount or unmount televisions from the wall. It is a liability issue and we would hate to leave any damages to your wall. We would be happy to pickup the television now … More
Unacceptable. I had advised the company that previous moving companies needed two days for packing and unpacking each, and that furniture was sensitive and expensive. A&E movers rushed the packing in one day. They dumped the contents of all the drawers in each room into wardrobe sized boxes and then left it in a big pile at the destination. Shelving was ripped apart with force and cannot be reassembled. Expensive furniture was transported without any protection and damaged.
Hi Tom, Thank you for letting us know about your recent experience. Efficient and professional customer service is very important to us and it is important for us to know when our clients feel we've fallen short. Mayflower has a claims … More
Half assed everything, didn’t mark high value items told my husband it was for only jewelry and collectibles… even though we told him everything high value told my husband we didn’t need to mark it down. Packers came Monday and are currently helping us correct everything that wasn’t done correctly and finish packing. Along with helping us mark our high value items. If you’re going to do a job do it correctly the first time and be honest.
We appreciate your feedback and understand the frustration this situation has caused during your moving journey. It's important to us that your relocation experience is handled with care and precision. We’re committed to addressing these … More
I'll be brief but this is the worst moving company I have ever had, and I've moved a lot in the twelve years I've been in the military! Here's a breakdown of the type of service I received. …
Hi Barton, Thanks for sharing your experience. Efficient and professional customer service is very important to us and we apologize for falling short. Customer happiness is important to us and we will not take your feedback lightly.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 35%
- Worked hard and fast6 · 30%
- Careful with belongings5 · 25%
- Turned up when they said2 · 10%
Counted across the 20 four and five star reviews we have read for A & E Relocation Services. A review can mention more than one thing.
In their own words
Vincent, Michael S and Lewa were awesome. They were meticulous and took care to ensure they wrapped all furniture. Safeguarded the glass with additional packing. (I had already packed stuff in boxes so can’t specify details there). They lined the floors and door edges and ensured nothing scrapped the wall edges/lights etc. they also waited patiently while I vacuumed before loading the vacuum cleaner as requested by me. They were polite , courteous and dedicated. I will definitely recommend them.
Quality over speed is always our goal when it comes to keeping your belongings safe. We really appreciate the thoughtful feedback and the recommendation!
David, Isaiah & Franklin! I had an excellent experience with this moving company. The movers were professional, efficient, and took great care of all of my belongings throughout the entire move. They were incredibly helpful, answered all of my questions, and made what could have been a stressful process feel smooth and easy. Their positive attitude and willingness to go the extra mile did not go unnoticed.
Making a moving day feel smooth, easy, and completely stress-free is always our ultimate goal! We're so glad our crew took great care of your home and answered all your questions along the way. Thank you for the glowing recommendation!
All crew members were friendly, respectful, and took great care with my belongings. Dakota and Jose packed everything neatly and made sure my unique items were handled exactly how I wanted. The pickup team (Franklin, Jose, and Eddie) worked efficiently and treated our motorcycle and trailer with real attention. Great crew all around.
Thanks so much for sharing! Protecting those unique items and vehicles is always a top priority, and we’re thrilled the team delivered a seamless experience from packing to pickup. Wishing you all the best!
I had a super wonderful team starting with Phil Sandifer who took me thru the estimate process and then today with the team of Cody, Dick, Manny and Vincent who loaded up all my stuff. Everything was handled carefully and they were all great to be around. I highly recommend this service
Thank you so much for the wonderful review! We’re thrilled to hear that everything went smoothly from the initial estimate through moving day. Taking care of your belongings and making the process as easy as possible is exactly what we aim for.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- respectful staff30
- military move17
- efficient packing13
- thoroughness6
- smooth process5
- friendly packers4
- careful loading2
- funny staff2
- fastest crew2
What the company says about itself
Taken from A & E Relocation Services’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
Operating numbers published on their site
- USDOT 125563
Interstate movers in the United States are regulated federally, and these numbers can be looked up against the public register. We reproduce what is printed on the company’s site; we do not check whether the number is current, or whether it belongs to this business. Look it up on the FMCSA register ↗ (opens in a new tab)
- Mentions the Better Business Bureausays on their website
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“…riences, along with business responses. Better Business Bureau (BBB) – Offers company ratings, complai”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Warehouse Storage Available Get a Free Estimate Today! Call Us at (800) 496-8276 Reques”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“Our warehouse facilities are under 24/7 surveillance and will keep your items s”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“In-Home or Virtual Estimates Fully Licensed & Insured — US DOT # 125563 WUTC”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Virtual Estimates Fully Licensed & Insured — US DOT # 125563 WUTC # HG-381 ICC”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory