A.O.C Moving & Storage Services Van Nuys, California.
Moving and storage service in Van Nuys, California
Google rating
3.5
Ratings counted
15
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 15 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 5 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 9 | 60.0% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 6.7% | |
| 2 star | 0 | 0% | |
| 1 star | 5 | 33.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for A.O.C Moving & Storage Services Van Nuys, California., counted by matching the words they used.
- Crew conduct2 · 40%
- Price rose after the quote1 · 20%
- Items missing or never delivered1 · 20%
- Late, delayed or a no-show1 · 20%
- Stopped responding1 · 20%
Counted across the 5 one and two star reviews we have read for A.O.C Moving & Storage Services Van Nuys, California.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Hire at your own risk ! Extremely unprofessional and callous and the movers stole a bunch of our furniture !!! But here is the more detailed run down of our experience with them. We booked AOC more than two months before our move and when I called 3 days prior to our move to confirm, I was unable to reach anyone on the phone and left a VM that was never returned.
This is the worst moving company I had experience with. Not only they came 2 hours late, but they wanted to charge us additional fees for the tape securing the blankets, when it was clearly included in the agreement they sent us. Then they cancelled the move and my whole house is now uprooted. On the top of that Brian who I spoke to did not apologize and said that they are not going to reimburse me for the inconvenience when their agreement clearly stated $120 cancellation fees. Very bad customer service.
Never ever use this moving company. First, our move was scheduled for 8:30 am. At 9:20 am almost an hour later, we called and Bryan said their truck was “not working” and were coming at 11 instead. Obviously they forgot about our move or else they would have called us to let us know at the original time of move. Second, they came late around 11:15 am when we had called at 10:40 to confirm they were coming at 11 and Bryan said “the movers are very close”.
I hired these people one month in advance. They asked me the day of the move if they could come early. I didn't want them to come too early as I needed to move some boxes so that they could get to the big stuff. I was only hiring them to move the big furniture that I couldn't move. They didn't show up and called me at 7:oo that night and told me they took another job and it was longer than expected. I asked why they never called me and they said it was because they didn't have reception.
They canceled on me 4 days before my move and tried to get me to change my day to Mon or Tues which would result in me having to take time off work. I had used them 3 times prior and never had an issue until now. I can no longer recommend them since I've had to scramble to find another mover at the last minute.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 50%
- Price matched the quote2 · 25%
- Worked hard and fast2 · 25%
- Turned up when they said1 · 13%
- Careful with belongings1 · 13%
Counted across the 8 four and five star reviews we have read for A.O.C Moving & Storage Services Van Nuys, California.. A review can mention more than one thing.
In their own words
This was a great service. Fast and friendly workers showed up right on time. Clean new truck with all the dollies and furniture pads needed. Finished with time to spare because of their hard work. Comprehensive customer service for booking. Great price. I would definately recommend AOC to my family and friends.
They were great. I had a couple of more specific requests that they met with out issue. Moved from downtown LA to SD they were great and everything was done in a timely manner. Super polite guys and worked swift. I would absolutely recommend them to anyone.
Alex and Martin saved the day!!! After another company (Clutter) stood us up, AOC sent us over these two Angels. They moved a large storage unit filled with unorganized junk in record time (less than an hour and a half), no complaints, …
Aoc is one of the best moving company i ever moved with very politely friendly movery and very professional on what they do.Thank u for moving me Robert Johnny Eduardo and Martin i recommend this company to who ever wants move
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite guys2
- house2
- moving company2
- contract2
- fees2
What the company says about itself
Taken from A.O.C Moving & Storage Services Van Nuys, California.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is bondedsays on their website
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“…hutdowns A fully licensed, insured, and bonded moving company. BOOK NOW PIANO MOVERS C”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…facility shutdowns A fully licensed, insured, and bonded moving company. BOOK NOW PI”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…aspect of your relocation. Get a Free Quote Long Distance Moving Company Van Nays C”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“Area A.O.C Moving Company Van Nuys is a family owned and operated business. Residential and”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Moving Company - Full Service Movers Since 1999 AOC Moving Company Van Nuys has provide”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…tuation it is. We use our knowledge and more than 23 years of experience to ask the right question”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…idations and facility shutdowns A fully licensed, insured, and bonded moving company. BO”Raw text captured from the page, including any surrounding navigation.