Excalibur Moving & Storage
Mover in Van Nuys, California
Google rating
4.7
Ratings counted
383
Are 1 or 2 star
6.3%Above typical
The rating breakdown
24 of the 383 ratings in Google’s published star breakdown for Excalibur Moving & Storage are one or two star.
Against other listings in Van Nuys
3.8 percentage points higher than the middle of the 15 listings in Van Nuys we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 349 | 91.1% | |
| 4 star | 7 | 1.8% | |
| 3 star | 3 | 0.8% | |
| 2 star | 3 | 0.8% | |
| 1 star | 21 | 5.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Excalibur Moving & Storage at 6.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Excalibur Moving & Storage, counted by matching the words they used.
- Damage to belongings3 · 38%
- Price rose after the quote1 · 13%
- Items missing or never delivered1 · 13%
- Crew conduct1 · 13%
- Booked by one company, moved by another1 · 13%
Counted across the 8 one and two star reviews we have read for Excalibur Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
DO NOT CHOOSE EXCALIBUR MOVERS. YOUR ITEMS WILL BE DAMAGED AND THEY WILL NOT CARE. These people are careless and will provide you a very negative experience. In the beginning of our process, they were very nice and considerate, but as soon as they got their deposit and took our stuff, they became the most careless, rude, and suspicious as ever. They constantly had absolutely no ETA, and no idea about where our items were.
Nightmare. The mover charged $9000 more than the estimate but couldn't say what wasn't on the inventory. They didn't bring enough truck so I had to rent a U Haul and finish moving myself. Everything was packed poorly and a lot of stuff was damaged or destroyed and they tried to charge me an extra $5000 just before delivering my stuff.
Hello David, You have mistaken us for a different moving company. We are Excalibur Moving … More
Absolute horrific customer service experience I’ve ever had to deal with in my life. We lost our home and everything we had in our possession. Things that I have in storage are the only things I have. I requested an appointment three days …
We take all feedback very seriously and are committed to addressing any concerns our clients may have. After reviewing our records, we are unable to locate any account or interaction that matches the details provided in your review.
Our experience with Excalibur was extremely unpleasant to say the least. We were quoted $2,000 to move boxes and 2 beds from California to North Carolina. It turns out that Excalibur is a broker and they just give wild estimate without …
Hello Ragi, You have mistaken us for a different moving company. We are Excalibur Moving Company and we are based in Los Angeles, CA. You are probably referring to Excalibur Moving Group in Florida. We are not, in any way, affiliated with them.
I sent photos and videos of all my stuff and they quoted me for $1500. Then when they got there, it took them longer than they thought they wind up costing me close to $3000. Then they don’t tell you from the start, that it will cost you $200 per hour to even look at your items, if need be. Then they move my stuff from Chatsworth, where I paid to have it moved to to Van Nuys Without telling me nor any of their clients.
Worst moving experience ever, put my family through so much stress and trouble. We were originally quoted 4000 to move my mother in laws stuff from Chicago to Colorado (a move that cost us 1600 with a mom and pop mover). When they arrived, …
I had a terrible experience with a driver this morning. He was speeding down Rinaldi well over 65 and ran a red light; nearly killing me and my kids on our way to school this morning. I took a picture of the truck and notice that it says …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast13 · 65%
- Professional and courteous11 · 55%
- Careful with belongings4 · 20%
- Price matched the quote2 · 10%
- Turned up when they said1 · 5%
- Kept in touch1 · 5%
Counted across the 20 four and five star reviews we have read for Excalibur Moving & Storage. A review can mention more than one thing.
In their own words
Hector and William were absolutely fantastic! They were incredibly fast, professional, and flexible, adapting to everything we needed throughout the move. They even went above and beyond by helping us move extra items into the garage without hesitation. I couldn’t believe how quickly they worked while still taking great care of our belongings. They wrapped everything thoroughly and handled each item with care, making the entire move smooth and stress-free.
A spectacular moving company ! I have used their Services three times so far and recommended to two of my family members and every time they have delivered! They’re super efficient, fast and professional with a very fair price that you can possibly find in the market. If you’re a Smart Shopper you will use their services.
The best moving company I've ever had the pleasure of working with. Communication prior was informative, and clear. Onsite team was professional and took care of all my things. They also helped disassemble and re-assemble all beds and …
Thank you Oscar R, Jorge V and Ricardo M!!! We had an amazing experience. They were on time and very professional. I highly recommend them. I would definitely use them again.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- boxed items66
- no damages16
- courteous staff13
- affordable pricing8
- scheduling6
- seamless moving experience4
- disassembly and reassembly3
- hourly rate2
- reliable moving company2
- fast movers2
What the company says about itself
Taken from Excalibur Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“Sat-Sun: 8am-4pm (877)557-7777 GET A FREE QUOTE Moving Service Local Move Long Distance”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“…our movers are PROFESSIONALS, licensed, bonded, and insured. Excalibur Los Angeles Mov”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…of experience In home consultation Guaranteed Price All your moving needs Excalibur M”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“, but all our movers are PROFESSIONALS, licensed, bonded, and insured. Excalibur Los Ang”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“PROFESSIONALS, licensed, bonded, and insured. Excalibur Los Angeles Movers is fully”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yelp.comreviews