Kobe Moving
Moving and storage service in Van Nuys, California
Google rating
4.6
Ratings counted
208
Are 1 or 2 star
10.1%Above typical
The rating breakdown
21 of the 208 ratings in Google’s published star breakdown for Kobe Moving are one or two star.
Against other listings in Van Nuys
7.6 percentage points higher than the middle of the 15 listings in Van Nuys we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 181 | 87.0% | |
| 4 star | 4 | 1.9% | |
| 3 star | 2 | 1.0% | |
| 2 star | 1 | 0.5% | |
| 1 star | 20 | 9.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Kobe Moving at 10.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Kobe Moving, counted by matching the words they used.
- Damage to belongings6 · 50%
- Items missing or never delivered4 · 33%
- Crew conduct4 · 33%
- Price rose after the quote3 · 25%
- Late, delayed or a no-show1 · 8%
Counted across the 12 one and two star reviews we have read for Kobe Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
**WARNING: BEWARE OF KOBE MOVING, INC. – UNSCRUPULOUS, DECEPTIVE, AND FRAUDULENT PRACTICES** I had an appalling experience with Kobe Moving, Inc. From the outset, Felix, the representative I dealt with, exhibited a completely unscrupulous, disrespectful, and unprofessional demeanor. He constantly interrupted, talked over me, and demanded thousands of dollars more than the originally quoted amount irrespective of any local, state, federal laws or regulations they are required to adhere to once all my property was…
To my dear customers, Michael J, Corey B, Nunyaz Biznezz, slayer barbie, Lord Michael Rojas, Lupercio Studios reviews are from same person. … More
Do not use this company. You have been warned. Broken items and items that are missing, including a LV purse worth $2k. Im sure they will deny it all, of course they will. It is what it is…wonder why they have had to change their business name multiple times? Why did they remove all of Kobe Bryant’s likeness from their website and state they are in no way affiliated with him or his estate? They are shady!! Read other reviews about how often they have changed names! Do t fall for low prices.
Deceived, Shocked, Ripped Off, Harassed The salesman was Sam, he seemed professional. The opposite was true of the moving crew. When they arrived, I was shocked, rental truck, sloppy appearance, scary. Everything was prepared, organized. A small move. It has been our experience this move, with a two-man crew, should have taken three hours max including travel. About 500.00. Should have been a snap.
To future customers reading this review, At Kobe Moving, we believe in full transparency and accountability. That’s why I want to provide some context about this move so readers can hear the full … More
Biggest thing is to check behind the movers/disrespectful customer service. I was moving two floors up in my apartment building, and the movers forgot my bathroom and closet, among many other things. The movers came up to my new apartment, where I had a man mounting my TV and was putting things in place, to tell me that everything was finished. I was excited, paid and told the to have a good day.
Thank you for sharing your experience—we truly regret that your move didn’t go as smoothly as it should have. We understand how frustrating it must have been to discover items left behind, and we appreciate your feedback. … More
CALL ME I AM GOING TO TRIAL AGINST KOBE MOVING I WILL GIVE YOU ALL THE COURT DOCUMENTS YOU NEED CONTACT ME. NEVER USE KOBE ! BEWARE: Unethical and Deceptive Practices at Kobe Moving, Inc. My experience with Kobe Moving, Inc. was a nightmare. Once they had all my belongings (valued at over $100,000) loaded on their truck, their rep Felix demanded thousands more than the quoted price—refusing to explain the charges and talking over me the entire time. This behavior felt like extortion.
We take customer feedback seriously, but it is necessary to address the false claims made by LA LEGALES, also known as Michael Rojas Jr. … More
I would strongly recommend thinking twice before trusting Kobe Moving with high-value items. Before my move, I specifically told the company that I had a large, heavy, high-end 48-inch Thermador range. This appliance costs thousands of dollars and obviously required careful handling and protection. Unfortunately, while many of my other belongings were wrapped and protected, my Thermador range did not receive the same level of protection. It arrived with the FRONT GLASS FASCIA BROKEN and the top portion scratched.
Updated to 1 star. Do not recommend. Update. If you want to use there services make sure your bed is already disassembled. In the contract it said that my bed was going to be disassembled and the movers did not have the right tools. The company said they can disassembled but it would have charge me more for them to go to the hardware store to get the tools. They will change the hourly rate even with the quote you have. It went from about $799 to 1200.
Thank you for taking the time to share your feedback. We truly regret any inconvenience you experienced during your move and would like to address the concerns you raised. … More
Absolutely the worst moving experience of my life. Multiple items were broken, a family heirloom wedding ring disappeared during the move, I was overcharged for boxes, the move took more than 10 hours, and I witnessed crew members drinking beer while on the job. What should have been an exciting day turned into a nightmare. I cannot recommend this company under any circumstances. If you value your belongings, your time, and your peace of mind, book someone else.
We're sorry you're dissatisfied with your move, but several statements in this review are inaccurate. We believe it's important to provide the facts so others have the full picture. … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast8 · 50%
- Professional and courteous4 · 25%
- Careful with belongings2 · 13%
- Kept in touch2 · 13%
- Price matched the quote1 · 6%
Counted across the 16 four and five star reviews we have read for Kobe Moving. A review can mention more than one thing.
In their own words
This was our second move with Kobe Moving and we worked with Marvin, Luis, and Chewy. They were very efficient and professional. We had a longer move than anticipated time-wise but they kept reasonable moving pace and kept in communication …
Thank you for moving with us again and for the thoughtful review! Marvin, Luis, and Chewy take pride in keeping a steady, professional pace and staying in communication, even when a local move runs longer than expected.
UPDATE: Sam from Kobe moving reached out to me to make things right. He handled the $50 deposit and refunded some of the costs of the moving supplies. Didn’t expect him to reach out and appreciate the company working on keeping customers happy. I used Kobe moving to just load a PODS container for me. I was originally quoted $139/hr 3 hr minimum for 3 movers. Should have been fine to get that done in that time.
Thank you for updating your review and for giving us the chance to make it right. When Sam saw what happened with the deposit and the supplies cost, he wanted to fix it quickly, and we are really glad you felt heard. That is exactly the … More
Mario and his crew were awesome. Efficient and hard working. Had an issue with the back end crew and he resolved it on the fly. No casualties with either house and fair pricing.
Thank you for sharing your feedback. We are thrilled to hear that Mario and his crew provided such efficient, hard-working service during your local move, and that your belongings were handled with care. Taking great pride in our professionalism on the job is who we are.
I am a senior and needed to move recently. I checked out various moving companies in the area. KOBE called me back and gave me a complete overview of what it would cost. They had a high rating on Yelp. We scheduled the move for a week day in 3 weeks . They sent over two men and a truck and they loaded all my furniture carefully. Marvin and Juan did a very good job. Their office told me to be as organized as possible and that would make the move go quickly. The price fell within the range that we discussed earlier.
We are so glad our team could assist with your local move and that Marvin and Juan did such a good job loading your furniture carefully. Our team takes great pride in being organized and detail-oriented to keep our hourly moves efficient. … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers13
- hardworking staff12
- efficient crew8
- fast move5
- affordability3
- move duration3
- expert movers3
- flexible scheduling2
- last minute move2
- bed disassembly2
What the company says about itself
Taken from Kobe Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
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“…stomers and received rave reviews. As a family-owned and operated moving company, we persona”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…accommodating. Highly recommend! Licensed & Insured Los Angeles moving compan”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…mpanies. Enjoy weekly express shuttles, guaranteed delivery dates, and high-quality packin”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…have become very efficient at moving. 24/7 Service Need something delivered overni”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Highly recommend! Licensed & Insured Los Angeles moving company at your fing”Raw text captured from the page, including any surrounding navigation.