A Super Move
Mover in Westbury, New York
Google rating
4.9
Ratings counted
451
Are 1 or 2 star
2.0%Unusually few
The rating breakdown
9 of the 451 ratings in Google’s published star breakdown for A Super Move are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 431 | 95.6% | |
| 4 star | 11 | 2.4% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.2% | |
| 1 star | 8 | 1.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is A Super Move at 2.0%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for A Super Move, counted by matching the words they used.
- Late, delayed or a no-show2 · 25%
- Crew conduct2 · 25%
Counted across the 8 one and two star reviews we have read for A Super Move. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They Never Showed Up – Completely Unprofessional! I scheduled a move with this company and confirmed everything in advance. On the …
SOLVED on our end! As of 15+ hours, the customer has not emailed but we found who this person is and why this pickup did not occur. It would've been easier with an actual name on the review but we found it.
This was the worst experience I've ever had with a company. I had an appointment scheduled today from 8-10am. Both my husband and I took the morning off to be available for this time slot. I received a text at 6 am from the company saying to expect a call from the driver 30 minutes before he would arrive. 10 am comes by, then 10:30 am, no call. I attempted to call the number that I received the text from several times with no answer. My husband and I then had to go back to work.
Hi Megan, Thank you for taking the time to share your experience. As we discussed, we made a mistake. Your reservation was mistakenly confused with another customer's, which resulted in your pickup being incorrectly marked as rescheduled.
I caution you all, do not use "A Super Move". Because it can end up being "No Move." We booked a move for today in advance, pickup between 2-4pm. In the morning, they sent a text confirmation about today's pickup. At 2:30pm, they texted us telling us they were running late and would be here at 5pm. Okay, things happen. After multiple calls in the last 4 hours, it is now 6:30pm and no one is here. The original driver who told us he was running late apparently reached out to a 2nd driver.
Worst moving experience I have ever had. The appointment was scheduled for 2–4 pm but was rescheduled three times. They finally tried to come at 6:15 pm, which left too little time before the storage facility closed. I had asked one mover to take a table apart before moving it. Instead, he tried to force it through the doorway and knocked out my screen. After just 20 minutes I told them to stop and leave. They were careless and I did not feel comfortable letting them handle my furniture any further.
Update to customers "updated" reply: Saying taking "accountability" is a 2 way street. As I stated below, we gave … More
The truck was 1,5h late outside of the scheduled arrival window. The driver kept lying about his arrival time saying that he’s “almost there” for this entire time. Because of that I also ended up paying a lot to a mover I was paying per hour to help me with carrying stuff-2h extra. When the movers did eventually arrive, one of them was super rude and giving me attitude. The second guy in the truck was fine and helpful.
Hi Nikolina, Thank you for taking the time to share your feedback regarding your move earlier … More
The Driver was very condescending and the female helper was no better I understand that it’s a business but they try to squeeze every dime they could get and if you don’t pay 💰 they will definitely give you MINIMUM effort . If they didn’t …
Hi Lorenzo Regester, We’re sorry to hear this was your experience, especially after your previous 5-star move with us — we truly appreciate the opportunity to have helped you more than once.
Pretty sure it’s a scam smh Even if they’re not, very ridiculous system setup for communicating. I filled out the form several times and they kept using automation to let me know I need to …
Hi Muntaha, While we know moving can be frustrating, we assure you this is no scam. We have left you numerous "human" messages to answer questions and because you needed to change the address on your original pickup request, we simply asked you to fill out a new form with the correct address so…
Horrible customer service. No one answers the phone. No one returns your call. I am livid with the experience I am receiving.
Hi A Joseph, I apologize that you aren't getting anyone at our office, however, as we stress … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Kept in touch4 · 24%
- Professional and courteous4 · 24%
- Turned up when they said3 · 18%
- Worked hard and fast3 · 18%
- Careful with belongings1 · 6%
- Price matched the quote1 · 6%
Counted across the 17 four and five star reviews we have read for A Super Move. A review can mention more than one thing.
In their own words
Excellent moving company! The team was professional, efficient, careful with our belongings, and made the entire process stress-free. They arrived on time, worked quickly, and were a pleasure to deal with. Highly recommend!
Thank you so much, Karla! We’re thrilled to hear our team made your move stress-free and treated your belongings with care. Your recommendation means a lot to us, and we look forward to helping you again or assisting any friends and family in the future.
Free move-in truck and driver with A Super Move came with my storage unit. It was incredibly easy to arrange. Great communication via text leading up to the move. Driver called for arrival updates day-of and was easy to work with. I added on hiring the driver to help me load and unload all my stuff. Mike handled the move with care, knowledge and ease. We finished the job in our estimated time slot and I was happy with everything all around.
Thank you for the wonderful review, C.C. We're thrilled the free move-in truck and driver made your move so easy and that our text communication and day-of updates were helpful. We’ll pass your praise along to Mike for his careful, … More
Move was done efficiently and with care. Very good price and nice guys on the team.
Thanks for the great review, James! We're glad the move went smoothly and was handled with care, and we appreciate you mentioning our pricing and team. We'll pass your kind words along to everyone who helped. We look forward to helping you or anyone you refer in the future.
We used this moving company through CubeSmart, and the experience was excellent. The driver was incredibly friendly, professional, and helpful throughout the entire move. Everything went smoothly from start to finish, making the process completely stress free. I highly recommend their service!
Thank you, Amy, for the wonderful review. We're thrilled the driver was friendly, professional, and made your move stress-free. We appreciate your recommendation and are glad everything went smoothly from start to finish. Please reach out if you need our services again.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful driver82
- storage unit35
- professional movers21
- respectful staff21
- quick move8
- free truck6
- polite driver6
- punctual driver4
- seamless process4
- reliable moving company2
- equipment move2
What the company says about itself
Taken from A Super Move’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
Show the text this came from
“…within New York and Long Island. As a licensed and insured moving company in New York,”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
Show the text this came from
“York and Long Island. As a licensed and insured moving company in New York, choosing A”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- dandb.comdirectory
- yelp.comreviews
- facebook.comsocial